Richmond American Reviews

My experience with Richland was so positive! On sales perspective Rachel provides all support to allow us to buy our first home in US! Since the first contact with us until get the keys, Raychel was so supportive. She also was available 7 days a week any time to clarify or help with anything that my Family may needed. On the construction side Kevin was like Rachel where he gave to us all support that we request! Every sing week Kevin and Raychel called me to explain about the construction time phase given all details about it. In summary our experience with Richmond was very positive and I hope soon look to buy another house as a investment! ... More

After researching the area our decision was made as we walked through the quality built site we now call HOME! Cori was a delight from the beginning, her support throughout the process was top notch! The opportunity to work with the companies professionals; lenders/closing agents went smoothly and on time. Our walk through went great, they had addressed most of our concerns before our arrival to appointment! Our personal builder on site Kevin has been wonderful responding to our needs after our closing on issues we’ve encountered! I highly recommend Richmond Homes, you can feel the quality built into these homes. Thanks again to all!! ... More

Very satisfied with the Richmond Homes build quality, materials, appliances, design, lot size etc. Had a very bad experience with the Sales Rep David and loan officer Darrel though. Apart from that, the builders and warranty departments are good.

We love our new home and our purchasing experience with Richmond American Homes couldn’t have been easier.

The overall communication from start of sale to finish with my Sales Rep Maggie went very well and all staff were very courteous, cooperative and helpful. The onsite construction supervisor Lupe was very informative. I appreciate the team effort for making my home buying experience easy.

Have to say the homes are far nicer then any other developer ive seen. I've been looking for a new home that checks off many if not all the boxes for me. Richmond American was the only one even close.

Richmond American is known for their quality materials and craftsmanship. They’ve made the home buying experience painless providing a quality affordable home!

the superintendent avoiding question and very dismissive with concerns even how minor it is. He already saw the punchlists but missed up to the last day

My driveway is not acceptable! It is already breaking up. I have NOT used salt on it.

Jessica was incredibly helpful throughout our entire new build purchase. She provided expert guidance, was exceptionally knowledgeable about the building plans, readily available to answer questions usually within the same day, and ensured we understood every step of the contract and selection process. Jessica worked alongside our real estate agent and with both of their expertise the entire process went smoothly. We highly recommend anyone looking to purchase a new home and who values clear communication and personalized service to look no further than a Richmond American home and with someone like Jessica by your side, you’ll be glad you did. ... More

Good experience overall & very easy to work with.

We recently purchased a new home and unfortunately our experience has been very disappointing. From the moment we moved in, we encountered multiple issues, from the carpet to the paint and even the appliances. The carpeting was poorly installed. The paint job throughout the house is subpar, doors and trim were painted carelessly, with drips and rough edges everywhere. The installed appliances were either low-quality or not properly tested before handover. We’ve already had multiple issues, including a malfunctioning dishwasher and a fridge with cooling problems. This is our third home and I've never had so many issues. ... More

Everyone was so helpful, from the sales team to the loan officers. Always had time to answer all our questions. They always answered on time and helped us if anything was needed. The walk through of the home was easy and smooth. Home care specialist always responds he is very nice. He took care of submitting any minor problems we found in the home, that needed fixing.

Very courteous and professional team.

Richmond does a very good job of keeping you informed during the build and has been very responsive to questions after the move in. We highly recommend everyone take the time to look seriously at what Richmond offers in Buckeye.

Good workmanship and material.

We started looking at Richmond homes almost a year ago! We were a little nervous about buying our first home but working with our sales agent Carin - she really helped ease our fears. The process was seamless. From our many conversations, many times just stopping by the office and picking her brain to the walk through a to closing - it was an amazing experience! We can’t thank Carin and her team enough.

We had our own financing. You treated as if you were our lender. For this reason I would not recommend Richmond homes for anyone that does not want to finance through you.

Went to the model home about 8 months ago. Told the sales person that we wanted the same paint color inside and out to include the stone work like the model home. Elevation F. She said ok. When our home was built it was the complete opposite. Apparently, everything about our house had already been planned by the builder long before it was built. It seems the sales person told us this just to get a sale in my opinion. Since we were deep in the process of buying our home and it would be hard to get our Earnest money back; we begrudgingly decided to take it. The stone workmanship on the outside looks very poor and hurried. I told Chris the builder it looked like it was done by elementary kids. My friends who drove by said it looked "poor" at best. Chris said that is the way they do it now and nothing could be done about it. The only person I have meet who seems to have any moral integrity is Corey who works on the warranty. He's about the only one I trust. We have several issues that he is working to get corrected. Also, we thought that a couple weeks prior to having the house being finished; we would be called in to see if we wanted upgrades. That never happened. It is very apparent that the cheapest bathroom and sink fixtures were installed to save money. The reason we picked Richmond American is my wife thought they had a fine reputation. I personally don't and feel that way and I'm sure she has changed her opinion as well. After paying half-a-million dollars; sometimes I lies awake at night sorry I bought this place. Oh well, now that I have satisfied your request for my buying experience, you can file it in a black hole somewhere with others who are dissatisfied as well. One last thing; since ours is the only house that is finished and we see a lot of building going on around us; most of the sub-contractors don't even have a company logo on their vehicles. That tells me that much of the work probably went to the lowest bidder. ... More

Our overall experience was great. The property agent,Stephanie, was amazing to work with. She was always there with answers whenever I had questions and willing to help anyway she could. And when we had issues with the house itself Rich was right there to make sure the issue was fixed and to make sure we were satisfied and happy. The whole process was great. I would recommend them to anyone looking to buy.

Sales representative that I worked with was so good and she was able to help me the right home that I was looking for. Representative name - Nita.

Richmond American Homes team helped make buying our first home a great experience. We’re gracious about helping us through the process.

Overall great experience working alongside Rich to help us find our home. From the first tour of the model home I felt right at home. From price of home to included upgrades I couldn’t be more happy.

My experience with the builder was with Sean, the superintendent. He was professional, attentive and responsive. His attention to quality and details was very much appreciated. Melissa represented Richmond as their real estate agent. She listened to my wants and needs and helped me find the perfect home for me. She was attentive and professional, Melissa kept us informed and worked very well with my agent to keep things moving forward and on schedule. I was impressed with the follow up regarding the warranty and checking in after the move to be sure I was satisfied. I have bought and sold many homes. I was very impressed with the process because of the great people that are the face of Richmond. ... More

Closed 12/31/24 with a list of items that were not completed and required additional work to be completed. Caught during home inspection or visual inspction before closing. Provided itemized list with pictures. Unfortunately, little to no response for these items to be completed.