Richmond American Reviews

Very happy to have been able to close earlier then expected.

Working with Richmond homes is a wonderful experience with you what options you have open for you, what you would want to actually get and how you achieve this dream of owning a new home of your choice. No confusions, no bs and no design your home drama. Simple choice make life easier and their offer to give those changes at affordable cost later on is another add on that you would want. Post handover support was great as well.

Great experience with Richmond Homes compared to our previous experience with another large builder. Ricardo and Rob were excellent with communicating, and Rob was great to work with and takes pride in his role and ensuring quality homes are built. The only aspect of the experience that wasn’t excellent is around some of the decision making at Richmond corporate (or whoever the decision makers are for designing model homes in the communities); in false advertisement within the models. I understand that all builders put items in the models that are not offered in homes, but this is a deceptive practice. If Richmond didn’t participate in this norm it would further elevate, differentiate, and build trust in Richmond from other builders. When trying to get a resolution around an item, we were met with an unfortunate response and attitude from Ava, and Daniel didn’t even return our calls to support. Fortunately, Ricardo, Rob, and Reon were great to ensure a positive experience- They are great at their roles and the reason we are satisfied with Richmond. ... More

The home-buying experience can be fraught with challenges, exciting and stressful. But because all Richmond Home American staffs was accommodating and approachable. All details were presented to me and my husband in a step-by-step process efficiently. Each step made it a memorable journey. My family and I, find it rewarding as they create a space that reflects our lifestyle and aspirations.. Ultimately, holding the keys to our new home made it all worth it.

Honestly the quality of the home mostly seems to be poor. The craftsmanship shows plenty of cut corners. We were lied about a free fence being installed in our backyard and then were quoted over $1000 by Richmond’s fence contractor. The air conditioner has yet to be installed 2 months after moving in and the installers of the HVAC system did a pathetic job. There are some nice features of the home but for the most part it’s clear this company is only after money and have no regard for the homeowner. Fortunately the superintendent of our community has always been helpful.

Your sales representative - Erika was very nice and helpful, if not because of her inputs, we would not have been purchasing this house.

Our experience with Richmond American was mixed. The trust level and interaction with a offsite sales representative was poor, but the follow up with the construction supervisor was excellent. The quality is what is to be expected with a starter type home.

For any new buyer, please make sure every conversation you have had to put it in writing, monitor and follow up. We were given the key of the house, that was not fully ready, filthy and missing items ( mirror, bathroom glass, window glass - FILTHY FLOORS). We had owned three houses, and this by far was the worst transition ever. PM on the community needs to learn how to communicate with owners on status of request.

We just purchased a house about a month ago, well, there were some issues and delays on documentation but all were justifiable. But so far we are loving the place. The house is beautiful kids love it.

Our home represents a very good value for the money. The builder and sales team were responsive and helpful. They were very low pressure in their sales tactics. Our interactions with the builder’s lender, Home American Mortgage, weren’t enjoyable. We got a great interest rate so it was worth the hassle though.

I purchased my home at the end of 2024. We were able to close 2 weeks after I first decided to purchase the home. It's my first home purchase and everything seems well built and cleverly designed. The sales and construction team were great to work with through the walk through and took care of all repairs I requested, including minor paint touch ups. I'm excited to be in my new home and everything has continued to run smoothly.

They are very informative, they so not pressure you for anything which is good. Buying a house is a enormous commitment, and they made me feel very comfortable.

The buying experience wasn't too bad, but going through our "blue tape walkrhrough" we found many items that should have been done that weren't (marks all over the walls, window framing that never got painted at all, paint all over the LVP flooring, a closet door put on backwards). The morning we were set to close on our house we showed up to make sure all of the blue tape marks had been corrected, only to find out that the super intendent had shown up and re marked all of the same stuff cause it still had never been fixed. A month after moving in, we discovered a leak under the kitchen sink that had been pooling in the cabinet, and on the floor beneath the sink. It has been a nightmare trying to get ahold of the warranty team to come fix anything for us. It definitely seems like Richmond is eager to get you into a house, and eager to forget about you once you pay and move in. Not a company I would recommend to others at this point in time. ... More

We recently purchased a home from Richmond American Homes. The process went very smoothly from first contact with Anthony for home tours to closing. Anthony was(is) very friendly, knowledgeable and supportive throughout the entire process. Our home is everything we wanted it to be with the exception that it did not come with gutters and downspouts, which we have since had installed. The quality and workmanship of the home is above the entry level home, and we toured several from many home builders. We are very pleased with it, and highly recommend you include Richmond is your home search. You won’t be sorry. ... More

Great experience. Excellent value for the home

From sales to the foreman, the house buying experience has been very pleasant and the people we work with are very helpful and professional.

The buying experience begin smooth due to a wonderful realtor called Anastasia. Honestly if it wasn’t for her we would have walked away from the purchase a few times. During the process we were promised a few things that couldn’t or they did not want to deliver. We felt like they were just telling us what we wanted to hear so we could move forward with the purchase. The warranty person was great and super helpful, besides telling us what we wanted to hear. Two of the worse experiences came from the construction manager, telling us the backyard would be done in a way and completely changing without telling us (including moving tons of dirty, creating more future work for us). The other and probably the worse experience was the insurance company that they use AHI, a broker made out experience extremely unpleasant. The Broker called Jason, at one point stating that if we wanted to take advantage of the promotion we had to deal with paying more or we could just not take advantage of the promotion. It got so hostile, that I simply suggested to keep it professional and I would continue with the insurance since it was the only way to move forward, very unprofessional. Overall, the experience was ok, and I think they have the potential to improve. However, they should keep they word on what they promise you, and keep a closer eye on their partners (insurance company). ... More

I want to share my experience with the purchase of my new Richmond American Home. From start to finish, the entire process was seamless, thanks in large part to the assistance from the realtor affiliated with the builder. I couldn't be happier with my decision. I am now the proud owner of a beautifully constructed home that meets my high expectations.

Amy was so helpful and responsive during the whole process the whole lending team as well and we are very happy with the purchase of our new home.

Graysi the realtor, Chuck superintendent during our walk through and Andrea 1 month follow up are great people! they are very thorough and are very attentive with our needs.

Compared to other builders I encountered during my home search, I believe they are among the better ones. I like most of their homes; however, to save money, some disappointing corners were cut. Building a house from scratch gives you the choice to avoid these issues, but since I bought a pre-made house, I found some aspects disappointing. It would be better if they increased the cost to ensure everything is done properly. Overall, I consider them to be good builders.

When we first moved in some of the electrical did not work. But the main problem we have is the HVAC system, I thought that with this much square footage of living space, that Richmond would do different control for the 2 different levels of the house. But now we’re stuck with the house only heating in the second level and no so much in the main level. And even their HVAC guy that came in when I requested to inspect it said that, it’s a very poor design. Our first month bill for our gas was ridiculous as the heating kept running and running, cause the house ain’t proportionate when is heating. I feel like they cut corners on this to save a few hundreds and it’s costing us. ... More

The magic and the excitement of moving to a new house was replaced with disappointment and frustration. The entrance column and walls of the house were crooked, and everything that was agreed upon during the final walkthrough was not done, inspite of giving them more time to complete it. Because of this, we were not able to move in right away, and the worst thing is, we had already moved in when the repair took place. If not for Mr. Dale, we would have hated the house and Richmond for the bad expereince. It was Dale that assured us that everything in the final walkthrough list will be addressed, and anything that needs repair, we just have to email/text it to him so it can be added to the list for the warranty. We also appreciated Edgar for assisting with the needed repairs. They are such relaible guys. Kudos to Dale and Edger for assisitng us with the needed repairs and assurance that the issues will be taken cared of. The repairs are still ongoing as of this moment. ... More

Buying process was okay, build quality is sub-par. Lack of drainage between houses is keeping in between both side our my house swampy, i havent used my sprinkler system since we moved in in December. Tiles in master bathroom cracking, looks like a 3 year old painted the house, these are just some of the extra issues i have found since our mive in walkthrough. Cant get a response for our 30 day warranty check in to address these issues as well.

Spec home. Highly disappointed in low end appliances and driveway. Rigid rules on walk-through for our situation was not pleasant. Several issues that need to be fixed. Lois and John were good to work with. We'll see how the post buy service is fixing the issues. So far nobody has reached out to ask how everything is. I would find another company besides Home Technology. HVAC isn't balanced. I could go on...