Richmond American Reviews

Our experience purchasing our new Holt Home was fantastic. The sales team help write an offer that helped us financially and was accepted by the Contractor. A superintendent was assigned to us to facilitate initial walk thru, punch list, and final walthrough. He assured that every detail was to meet our expectation. We were advised to have a home inspection. We were amazed to only find a few minor things needing attention. Those issues few fixed in short order without debating or extending the closing timelines. The house is built with great quality and attention to detail. Holt Homes has refined home designs that meets the lifestyles of modern living. You will receive energy efficiency, high quality construction and friendly customer oriented experience. I highly recommend Holt Homes, without reservations. The home is our dream come true. ... More

We purchased our home without seeing it in person but Beth guided us, Beth updated regularly took videos and pics while it was being built and we surely didn’t make a mistake I love my house (: Love my kitchen, big counter and functionality is excellent. My kitchen is a party place, open concept with lots of room to move around. I would recommend Richmond anytime!!

My home buying experience with Richmond American Homes has been more than great! In my opinion, Richmond American Homes is a quality builder. Richmond American Homes and Team, from the builder, to the sales representatives, superintendents, customer service representatives, and tradesmen are honest, trustworthy, and true professionals. I highly recommend a Richmond American Home to anyone looking to purchase a home.

Thank you to Mindy and Gregg (and Rosanna in lending) for all your hard work to help me into my new home. I love it, it's my Barbie dreamhouse!

Everyone was very professional and knowledgeable during and after our our purchase at The Seasons at Round Hill Meadows.

Overall the sale person, Jasmine, was a delight and honestly was one of reasons why I ended up purchasing the home. Patrick, the builder, was also great and listened and fixed the issues with the home when I went through the initial walk through. Corey, also great and helped tremendously to get all of the appliances registered under the warranties. Issues: Communication with my mailbox key. My mail box key was not given to me at closing and I was told that the post office had the key. Stood in line at my local post office only for them to tell me they do not have the key, Richmond has the key. Took nearly a week to get contact with Richmond (since no one was at the sales office (this was a different sales office from where Jasmine was stationed at), and I had to contact the Denver office to get a solution) to have someone at the sales office contact me. Sure enough, my mailbox key was at the sales office and the sales person made the remark that they had the key all along and I should have just swung by... Didn't contact me to let me know but instead made me do the unnecessary legwork of trying to find the key for two weeks. The metro district that is in this area is not good and will 100% take your money without helping you get your trash properly set up. This took countless phone calls over 3 weeks to get my trash can and to find out what day my trash day is... Richmond can answer no questions about the metro district and feels like its a scam in the end. ... More

The agents were very helpful and knowledgeable

Trustworthiness and the quality of workmanship/ materials and prompt responsiveness to issues.

We are new to the area and researched several builders. We chose Richmond American Homes to build our house based on the ratings other homeowners provided and after doing some walk throughs of their model homes. The building process was excellent as well as the inspection process. We were given a warranty contact at the time we took possession. At 30 days the warranty contact called and asked if we had any issues or concerns which we didn't at that time. A week later we had a minor issue and requested them to look at it. They had someone out the same week to look at it and rectify the issue. I am very pleased with the quality, craftsmanship and responsiveness of the Richmond staff from building to warranty care. I would definitely recommend them. ... More

Overall home buying process was not bad at all. However, the quality of house has been very disappointing so far. I have had some sagging floor. And fortunately I could still use the warranty service which Richmond home provides us. However, I am doubting the quality of the framers who work under Richmond home. They lifted up the floor, and this issue has not been solved for a few weeks now. So overall, it is quite disappointing.

I love my houses

My wife and I were on a time crunch due to abroad traveling and Ashley helped us out to close on the house we wanted. The home is great and we're very glad to be part of Lynwood Station.

We found the home through our own realtor. The process with the sales rep almost made us walk away from the home we selected. The lack of transparency between the Sales rep and her staff was very disappointing. Fortunately we did not allow one persons lack of professionalism stop us from our choice. We utilized our own lender and closed on the date we chose. We had minimal issues with getting interior issues resolved prior to moving in. We had our own home inspection done_ that is a must do with these new home builds. The exterior issue with the grass almost impeded with the closing date- however communication with the New Home Engineer directly got our issues resolved the day before closing. Closing was on 2/27/26. We moved in after having the interior painted on April 2, 2026. So far the only issue in our 5 br/3.5 Ba home has been the toilet in the 1st floor guest room Bathroom. The HOA has been quick to approve our online Project Request. We hope to enjoy many years here in our New Richmond Home. The only concern will be the sales team_ between what they say and do before you sign the contract. After you sign the contract you are just a number on a board. Recommend the company focus on that issue with their Sales Team and invest in some Interpersonal Communication skills training. ... More

Everyone made my experience special! Thank you to all involved that made this life changing moment so memorable. I truly love my Richmond home.

Our experience with Holt Homes/Richmond American has been excellent! Peter went above and beyond to help us with any small issues we encountered upon move-in, and helping us understand the features of our new home. Carolina was very helpful and informative in helping us choose which floorplan was most suitable for our needs!

Great value for the price I paid, construction quality is top-notch. Everyone i’ve talked to in my neighborhood feels similarly.

Everyone I encounter purchasing my home was amazing, patient, understanding, kind and knowledgeable. They made everything comfortable as possible for me purchasing my home. I would definitely recommend Richmond American Homes to others.

We started our home search 2 months ago, looking at new and existing homes. No home was quite what we were looking for…a little more space than our current two bedroom condo, a backyard of our own, space to enjoy with family and friends…our realtor suggested we look at Archer Park at Mountains Edge. We found exactly what we were looking for! A Home set up just the way we wanted, nice appliances and quality construction… Although the price was more than we had planned… Special financing available through Richmond American allowed us to stay within budget, and the builder split closing costs with us. We are now one month in our new home and love it! ... More

I really enjoyed my home buying experience. I love my house and everyone I worked with was great!

Overall, my experience buying a new home with Richmond was positive. The best part was definitely the sales team, they were very helpful and supportive. There were some issues along the way, but we were able to work through them and reach satisfactory solutions. However, the only thing I haven’t loved is the response and handling of warranty requests or issues after moving in, which could definitely be improved. That said, I’m happy with my new home and appreciate the support during the buying process.

Jim made the buying process very easy and responded quickly to our questions and requests. Alex was very thorough during the walk through and resolved any concerns. The house is beautiful and well made.

Top notch buying experience. Very nice staff all around made the process seemless.

This process was very easy and all around surprisingly pleasant

It was a good experience for us

Everything one was very helpful. My house is very quiet from outside noise