Richmond American Reviews

Tom K, Zack K, Nick F, and Mike P were great representatives for Richmond. Love our new house. Only concern was inability to customize upgrades, very few choices were offered.

Not my first home purchase but it definitely won’t be my last with Richmond! The team is incredible, fast, patient, and thorough.

The home is beautiful and Richmond American delivers a quality product.

Richmond offer more than the other Builders, i am really happy with my purchase.

Im very happy with my new home,

It was pleasant working with Dale, Lisa and Kim... Very helpful and detailed.

Garett Luther is fabulous and helpful and professional. He kept us updated on a weekly basis.

We had a very wonderful experience with the way we’re being handled by Suzanne she made sure we understand everything and know what’s the next step being a first time buyer we appreciate all the help . Thank you so much.

We purchased a home and did the final walkthrough etc and all was taken care from the list our inspector provided. Their was one issue that wasnt…water dispenser from fridge. We were told part had arrived and scheduled the technician to repair. Technician arrived no part was given to us and tech knew nothing about it. The technicians made several trips and still hasnt been fixed as of 11/25….moved in 10/11. My wife or I have had to take time away from work and be at the house each time. Appears to be no sense of urgency or desire to get this resolved. Lesson learned….always have issuues resolved before closing. ... More

Straightforward experience. We utilized the broker from Richmond American. It was a very big purchase and I'm disappointed there was no real home warming gift besides a keychain. The house when we toured it was basically finished and the builders prioritized other homes to put up. While sitting there were multiple things in the house they had to come back to finish such as handles on the cabinet.

Just go for the best.

We love our new house. We got everything we dreamed of for a great price and in a wonderful neighborhood. The house was built with nice details and good quality materials and the builder team is great too!

The entire process was quick and santiago was very helpful. Will definitely recommend!

Great experience, first time buying a brand new house

During the homebuying process, I was lied to about many different things and almost walked away from the company due to trust issues. Do not believe the sellers when they tell you anything. Get it in writing, although they will go back on that as well. They are only telling you things to get you to buy the product. The mortgage company that partners with Richmond American is manipulative and will not work with you until you threaten to leave them and get a mortgage elsewhere. Recommend refinancing as soon as possible if you did go through them. The overall quality of the house is adequate. Many details are missed throughout the home. Although there was plenty of time to finish the house, the finishing touches were rushed and repainting led to a lot of paint on the floor throughout the house. The carpet has many different items underneath it and is not smooth. It will need to be replaced as soon as we can afford it. There are many things about the house that I wish I could have done something before such as the discolored wood in the back fence since it has been there for so long, the sod used is not good, and the longer cabinet shelves do not have a middle of the shelf support. There were good things about the home and buying process, but if we weren't so attached to the area and the floor plan, we would have gone elsewhere for sure. I will most likely not work with Richmond American homes again. ... More

I am writing to express my gratitude and share the wonderful experience I had while purchasing my new home. This journey was one of the most memorable milestones in my life, and much of that is thanks to the exceptional service and support provided by your team. From the moment I began exploring homes, I was impressed by the professionalism, knowledge, and kindness of your representative, Megan. They went above and beyond to ensure the process was smooth and enjoyable. One of the aspects I appreciated most was Megan’s clear communication and dedication to understanding my needs. They took the time to listen and provide insights tailored to my preferences, ensuring that every decision felt informed and confident. Whether it was explaining complex details, answering countless questions, or accommodating my schedule, their patience and expertise truly stood out. When it came to the final stages of purchasing my home, I was amazed at how seamless the entire process was. Every step—from paperwork to walkthroughs—was handled with precision and efficiency. I never felt overwhelmed, knowing I had Megan as a reliable guide throughout the journey. Finally, moving into my new home has been an absolute dream. The craftsmanship and quality exceeded my expectations, and it’s clear that your company takes immense pride in delivering excellence. Thank you for making this milestone so special and stress-free. I am incredibly grateful for Megan and the entire team for their dedication and hard work. I will not hesitate to recommend your services to anyone searching for a new home. Sincerely, Karimi ... More

She is experienced and knows a lot of real estate-related knowledge. She helps Buyer and answer various questions. She is very patient and helpful, making buyer very satisfied and have good experience.

The whole process was smooth and comfortable. Richmond really made us feel good about our decision.

Katrina was the pleasant person to work with.She explained everything received all calls and replied them

We were pushed to close yet the house wasn’t completely ready. We have a long list of items on the final walk-through that are still pending repair. Quality of grout and tile work is terrible. Trying to coordinate getting these repairs completed has been more than frustrating. Have left here about a month and already have a hole in the side of the house that has appeared along with a giant crack down our garage wall just to name a few. Richmond blows a lot of smoke about repairs. Good luck! I was warned and I didn’t listen.

Concern Regarding Wall Issue in My New Richmond Home I specifically chose to purchase another Richmond home because of the exceptional experience I had with your team when I bought my first Richmond property. While the new home is stunning, I have significant concerns about the quality of construction in one area. The wall above the fireplace is visibly uneven, something that was not immediately noticeable during the walkthrough but became apparent on the first day we hung a television. Being informed that this issue is not covered under warranty—just two days after closing—is both surprising and disappointing. I have always associated Richmond with superior quality and service, which is why this experience feels especially disheartening. It gives the impression that Richmond’s commitment to homeowners ends at closing, which I hope is not reflective of your company values. ... More

Home buying experience was very quick and easy for the most part. Quickly of home seems like a quick done job with cheap materials. Not attention to detail.

Amber my home associate was very helpful. The process of buying a home was as smooth as it could be. They few items that needed to be addressed where addressed as expected. Thank you for caring.

We have a bad experience with warranty take a long time to fixed and toilets very small and quality very low that sad

The house was purchased under the assumption that it is new and will be covered under warranty if something is not right. That was a big mistake. The house was not ready on the date of closing with plenty of outstanding defects identified during pre-closing walk-through. The builder was not willing to fix them all before closing and forced us into closing or lose the deposit. The construction crew were working on the house even on the revised closing date. Then the repairs just stopped after closing and we have to chase down the superintendent constantly to work on the promised repairs. A lot of defects were still not fixed and now we deal with warranty team and it tried to exclude many defects that have been identified. Our move-in schedule was delayed because the house is still being fixed. The worst experience I have buying a house. ... More