Richmond American Reviews

The Richmond staff was helpful and friendly from start to finish! Julio answered all of my questions and addressed all of my concerns during the home buying process. I was also greeted with smiles and excitement from the team on my move in day. My home is beautiful and was well priced. I’m eager to see the appreciation in value and growth in my new neighborhood. Thanks!

The team I worked with was and continues to be helpful. Loving my new home and the craftsmanship.

But make sure they do what they say at walk through

David found a home that worked with my time frame, delivered on schedule. Josh was awesome during the walkthrough and follow-up. He was patient, informative, and thorough.

Cheap doors, throughout. Materials are marginal in the bathrooms. Design is nice , but is overshadowed By Poor paint quality.

The appliances were great also the floor plan and front yard and irrigation and plants. Driveway very nice. Great view. The painting and wall work were below standard. very sloppy and not done w care. Looked like very rushed job. Hose to vent dryer missing. Windows filthy. Follow up slow Thank you to allow us this opportunity to share our experience anonymously

Buying home was amazing, getting the items that where on the 30 day list to be fixed seems impossible, I am now thinking that they will not be done unless, I call everyday, which of course I do not have the time! Very disappointing!

She was very informative in the process and continues to go above and beyond to offer assistance. This has been a great experience and I would definitely recommend to a friend or family member.

The whole team at Richmond American are wonderful, from the interior design team, Patricia, my sales representative, to James, the construction superintendent. Richmond American builds a great product!

The house itself was delivered ok. The workmanship was less than stellar. When we did the final walkthrough we placed lots of blue tape but maybe 10% was fixed and then the clean up was terrible. When you move into a new home you shouldn’t have to clean up before moving in. We found lots of drywall dust in wall and trim throughout the home. The front door looks terrible with bubbling paint and streaks. The painters were sent back but it looks worse now. When we did the 30 day checkup she assured us that it will be taken care of. I really like the home but the little things make it hard to be happy about paying so much for a house. When everything is completely taken care of then I’m sure I will feel better about things. ... More

The best part of the entire process is how seamlessly it was. Special mention to Dale on sales, the way he manage the communication to my wife and kids made a difference, I was ready, but the rest of my family gave me the thumbs up after talking to Dale. The handover from sales to finance, then to the loan department, and everyone in between. This process, from Richmond, was focus on making sure I was informed of the next steps and feel comfortable at any point. Buying a home does not have to be a nightmare, but a dream come true with Richmod homes

do not trust them to finish after closing All kinds of promises about completing work paid for Paint job is awful and get no response from Builder on date they will fix all we egt is will have painter call with no response Also installed wrong mantel and hand rail and cannot get a ETA of replacement Do not close unless you are good with everything

It has been almost 2 months since we closed on the home, and it is still unfinished. Missing cabinet door hardware for 16 cabinets throughout, and they keep telling me they can't get the hardware for some unknown reason. I have repeatedly pointed out issues in workmanship such as paint overspray on the front gate and garage access door. Paint drips/ stains on driveway, defects in drywall/paint inside and out. Carpet pulled / detached in 2 bedrooms. Cracked floor tiles inside, towel rod in bathroom completely just fell off when we first hung a towel on it. The list goes on! I understand that no one is perfect, and that there will be defects and things missed here and there, but I would expect that the builder would be prompt about resolving these issues and responding to home owners when they raise concerns. I will gladly edit this review if anyone decides to resolve these issues any time soon. In the meantime, I guess we will keep living in an incomplete home and keep trying to get someone to take action. ... More

Thank you for a great experience with Richmond Homes. Eddy was wonderful to work with and made the experience so smooth and was a true professional. I am very happy in the home and so happy to be living in one of their homes. Thank you for the care and hard work your put into your homes and home buying experience!

We had the Best sales person Elisa. That really cared about our home purchase . She kept us up to date with progress of home being built. She was very helpful with all of our questions. She alone has saved any value that Richmond home has to my wife and I. We found our experience buying a spec home style sale was very frustrating. Even though our home was not even started when we purchased it. We were not afforded the opportunity to add or make any upgrades . We were told that we could not even change the interior wall paint color. Unfortunately the final stages of our of build went south. The pre selected floor tile thru out the house was not available at the last 3 weeks of our build. We had an emergency tile replacement selection that was supposed to keep the house on target closed date, This new tile did not show up at the house until two weeks later. Even though it was order with express delivery! Moving the closed date out two plus weeks. This caused us a very large out of pocket moving expense to compensate for the delay of housing for us. Richmond homes did not have any mercy. We were not compensated one penny. Elisa again was able to get Richmond homes to provide us with one option that was mysteriously left out during production. Again Elisa is a hero for Richmond homes again! Since we have closed the house there has been a very delayed process for items that were called out during the walk thru over a month ago!!! We have been in the house for over a month and there is still a long list items and issues that are not being completed. We have not received ANY communication for any second level manager at Richmond homes about any issue. We do love the model that we purchased. We just feel like since money was exchanged we are not important to Richmond homes anymore. ... More

Overall, we’re happy with our new home—it has great features, and we’ve settled in nicely. However, for a home priced just shy of half a million dollars, there were a few design choices that left us disappointed. For example, the house has a clear color theme, yet chrome accents were used in the bathrooms, while the rest of the hardware and the kitchen faucet are matte black. This inconsistency makes the chrome look cheap in comparison. Also, while the kitchen drawers are soft close, the cabinets are not, which doesn’t make sense in a home at this price point. On a positive note, the staff we worked with were fantastic—very helpful and professional throughout the process. While we love the home, we think more attention to detail in design and craftsmanship would have made the experience even better. ... More

Easy process to purchase. Employees exceptional with any response. House over priced.

The home is good, but my buying experience is not great. My home was not ready with the occupancy certificate on the date of closing. Builder suggested me to close it on that day and get the keys next or the following day. But I didn't agree to this, so we ended up in closing the home two days after the actual closing date, of-course end up in redoing some of the paper work and end up in taking other day time off for closing which is not good. Sales team, supervisor and finance team are all supportive and moved the closing date to later date smoothl to reduce my burden which is good. Another thing is, the sales team revealed my details to one of my mutual friend and am really surprised to see why the sales team revealed my details to the other new buyer. ... More

Amber was great to work with. Very responsive especially on her days off and after hours. Would work with her again.

Quality interactions, access to management when needed, immediate attention to detailed items requested. Many Thanks!

The home is very advanced compared to other home builders. Would recommend builder as starter home.

Superintendent was rude and not polite

No. 1: After demanding an ridiculously large deposit because this purchase was for an investment, the builder negotiated a price (list price to include appliances, etc.). Then, in addition to forcing us to sign its one-sided contract, at the end of the sales process Richmond American demanded a $500 processing fee just to do its own paperwork. There is no other word to describe this than dishonest. This practice should be outlawed, but no doubt it won't be because of lobbying by the builders. Also, the sales agent said we had to use the builder's title company, but later in the process we were given a document to sign saying that we were free to use any title company. In addition, some problems with the house that supposedly would be taken care of after closing never were corrected. Once Richmond American has your money, you are low priority. One helpful note, suggested by our real estate agent: Have a home inspection before closing. Our inspector pointed out several problems that I would have missed. ... More

The Richmond community of home builders were very knowledgeable, courteous, and professional in making our home purchasing venture a pleasant, and very relaxed process. We felt very comfortable and well prepared all the way to the closing date. I would highly recommend purchasing a home through Richmond.

You are getting a nice, quickly built new construction home, but ... the appliances are crazy cheap and garage walls move when opening and closing the side door. What other quality issues exist under the surface?