Richmond American Reviews

Very happy with my new home.

We are now 7 weeks after closing and they still have not repaired items from the pre closing walk. We have submitted warranty items back from the beginning of September and no one has reached out.

Jessica was amazing and was there for every issue

We had an amazing experience with Richmond American from start to finish. The incentives matched with quality of the home made it a no-brainer when evaluating our options in the area. Renee and Brian were extremely supportive and continue to be an amazing resource after purchasing our home. The amazing treatment after the sale shows how much they stand behind their product and customers.

Chose a new build in the Phoenix area because I loved the build site and was happy with the interest rates they offered. Was skeptical of all of the negative reviews I had seen chalking them up to new build experiences in general, but quickly found out why. Completion was delayed twice during my purchase process. Delays are somewhat understandable, but the last delay happened just two weeks from my scheduled closing date. I had to be out of the house I was renting by the end of the month and there was no option for me to extend my lease, leaving me homeless for the period of the delay. Richmond American told me to pound sand, and that the contract protected them from delays in closing on time, of which, the only chance of recourse was for them if the delay had been caused by me, the buyer. They flat out refused to offer any assistance for my out of pocket expenses towards my lodging, storage of my stuff, and the second trip for the movers to take my stuff from the storage locker to my new house. All told, I was out ~3k. This was money that could have been spent towards finishing my back yard, or additional down payment, but instead was just removed from my pocket with just a "tough cookies, our contract protects us" from the builder. After I had finally closed, I discovered that the oven that they installed was not the oven I had paid for, and immediately brought this up to the construction supervisor. He gave me the run around for two weeks, saying he was expecting a call back from GE, and then that the oven I was supposed to get was discontinued. He ultimately told me that I had a better chance of settling this with GE than he did (which tells me that he wasn't that interested in solving this problem). After a very quick call to GE, they were able confirm that Richmond American had ordered the incorrect oven for my house. I sent this info along to the sales team and they miraculously we able to "find my oven" within a few days. I suspect they just swapped from another unsold house that was supposed to receive the same oven. Sucks to be them I guess... I would never recommend dealing with Richmond American. They use the cheapest available materials to build their houses and are only looking out for themselves. Definitely not interested in building a quality product, nor are they concerned about the consumer. ... More

It’s was a good experience. Few minor issues that have been taken care of.

Our Sales Agent was great at communicating the progress of the home , including the construction manager. We are out of state buyers and weekly updates made a lot of difference. We were provided with important contacts needed. The mortgage lending side of Richmond American was easy to work with. I would recommend Richmond American Homes.

German is awesome! Very responsive to all communication

The super was personal and responsive to my concerns at every step. I feel this home has a better overall design and finish than others in this price range!

Overall a wonderful experience and product. I am a new home buyer, and this was better than I could have expected.

Lynette (Verrado AZ location) made the whole experience easy going. Since I live out of state she even sent pictures of the house being built here and there. The follow up to making sure we were comfortable in the house was spot on. So a great experience in purchasing this house and I absolutely love it!!! Thank you all who had a hand in this experience

After moving into the home I realized that all the appliances are very poor quality. My dishwasher was not working.. I had to call several times to get it fixed. not sure how it passed inspection. It is now fixed. The master bathroom doors are backwards. I have to get wet with cold water to turn the water on. Not a good experience. I expressed concern about this and I was told that it is correct. How is this possible? Who has to get wet with cold water every time you take a bath. Not happy about this… Landscaping issues on the back of the house it floods really bad. House gutters not installed correctly causing the back yard to flood. When I expressed concern with the flooding, I was told to contact my home insurance company if water gets in the house. I just moved to this home 30 days ago. I would think the landscaping issues would be fixed by the builder… I request my home light fixtures to be changed to black as it is in most homes in this neighborhood and I was told No. Not great experience so far beautiful neighborhood but home quality not the best it could be. ... More

Richmond had too many houses they closed on in the same week so mine got half done. Paint, drywall, doors, trim, stucco, list goes on forever needs final touchups that were never done before closing. Really expect a better quality for a brand new house at this price. Supervisors have been less than helpful getting things fixed and now I have had to take off countless days from work and essentially not been able to move in fully for two months now wait on repairs including full paint in all rooms and no one at Richmond cares about the inconveniences it has caused me because they got their money. ... More

Buena atención, y feliz con mi nuevo hogar

The title says it all. From the initial contact with Colin, the home builders representative, to choosing a floor plan that met our needs, through closing, and move in. The entire process went smoothly and quickly without ever feeling pushed or rushed. I would definitely recommend Richmond American Homes to anyone looking to buy a new home.

Great Experience easy to work with we love our home

Not a good experience.

There were a lot of little things that needed addressed from our home inspection and walkthrough. The superintendent was super attentive to the issues that we experienced. The most concerning was the potential for shingle damage by wind. It was supposedly addressed but after Milton it looks like the area that they fixed had damage. Riding around the whole community, we saw no other homes with shingle damage so we are concerned of the quality of the roofers fixes that the home inspection brought out.

We agreed to purchase this home while still under construction when a major leak under the slab was discovered. At that point along with other issues like the grading of the property where water collects around the foundation I no longer wanted to continue with the purchase because of potential problems in the future. In the agreement once they have your money they are not obligated to give it back to you even if the problem is on their end because they are supposed to fix it but the repairs done to my house were band-aid repairs that they won’t accept for themselves. Most of the blue tape repairs to be done was never complete and the tape was just removed but we had pictures before and after. I would recommend new buyers to do some type of inspection before agreeing to any contracts. I will end my rant here by saying I will not be buying another home with Richmond American in the future. ... More

My home was move-in ready when I started the process and I absolutely love it. The community is friendly and lively. Our house was beautifully built and the team has been very responsive to my issues and concerns!

Our experience with Richmond home was outstanding. Customer service was on point took care of all our needs they took us through the whole process step-by-step, and are still in communication with us after our purchase helping us with whatever we need. Overall, our family is happy with everything.

Great people. Make our transition easy and less stressful. They guide and help us make everything memorable.

Enjoyed our buying process once we found our Lot and home model. Satisfied with the whole process.

While we love our home and the build quality is beautiful, our overall experience with Richmond American Homes was disappointing. From the start, there was a significant lack of communication, which made the process frustrating and stressful. We often had to follow up multiple times to get basic information, and even then, responses were delayed or unclear. Additionally, I didn’t feel welcomed or valued as a customer. Buying a home is a significant life decision, and it was disheartening to feel like just another number to them. Despite the beautiful outcome, the journey there was far from smooth, and I would have appreciated clearer communication and a more supportive experience. ... More

The home is okay. There could have been a lot more smarts used when planning the backyards. Why are the homes backyards sloped?? Well because they didn’t want to make the effort to actually level out the backyards & make the homeowners pay extra to have retaining walls built. The builder definitely cut corners on materials and craftsmanship when making these homes.