Richmond American Reviews

During our final walk we had a list of things that were wrong. Only half of them were resolved. Head contractor didn’t seem to care about the issues that were not fixed. We were unable to get a hold of him after that day. We had to contact home warranty people to have someone else come over and fix some issues. Shouldn’t the final acceptance form half to be signed and the customer satisfied before you release the home?? This never happened. To this day we have never signed off the final walk paperwork. Terrible!

Very easy buying experience. Very fast!

A lot of issue I wish I can explain it

Our first time purchasing a brand new home and it was an okay experience the sales guy was not much help he mislead us in a few ways not very helpful. The head builder guy you contact for issues superintendent was completely worthless and he would ignore our issues had to get the higher ups involved!. Finally they are coming out to fix some issues but still waiting on others to get resolved.

Overall price and layout of the place wasn't bad. Only major issue is drywall, paint and uneven walls seems to be pretty bad. Even stuff that I had marked on the walkthrough before purchasing the home they had attempted to fix but still did a poor job.

I recently purchased a home with Richmond, and overall, my experience was good. I would like to specifically highlight Henry, who was exceptional throughout the process. His professionalism, attentiveness, and dedication made a significant difference. Dealing with underwriters is often a challenging part of the home-buying process, but I found it to be relatively manageable. Henry was always there to guide me and answer any questions, ensuring that everything went smoothly. In conclusion, my home-buying experience with Richmond was positive, thanks in large part to Henry's outstanding support. I would recommend Richmond to anyone looking to buy a home. --- ... More

Richmond took great care of us and really cared about the product they were selling. Any of the few issues were addressed quickly and eh house is really well built. Very happy with the home and the building process.

Best decision I made for my kids & myself, in love with our home, everything is breathtaking.

Richmond staff were professional, helpful and courteous

Muy mala experiencia todo mal construido y defectuoso. Y muchas mentiras por parte de los vendedores le dicen muchas mentiras a los cliente solo por vender y ganar su comisión deberían de darle salió para que mientan . Y me dijeron que mi casa iba hacer igualita a la casa modelo y nada totalmente diferente . Muchas cosas no me gustan también me digerían que el terreno iba hacer más grande y nada pero voy agarrar un abodago por que tengo pruebas mensaje donde me disen las medidas del terrero y no es verdad

They helped me so much and making sure we got our home. They are very friendly and professional.

While the layouts of these homes are appealing, that’s about where the value ends. The construction includes the absolute bare minimum of items, and what is included is often installed poorly. Be prepared to make numerous warranty claims, which can take anywhere from days to months to get resolved. You'll need to budget extra for essentials like additional cabinetry, garage door motors, ceiling fans, a fence, a screen for the lanai, blinds, and much more. The carpet was installed with builder-grade padding, and the flooring is disappointingly curvy and bumpy. I’ve also noticed exposed screws on the drywall that were just painted over, and there are random items with screws missing entirely. I also have exterior cracks that look like foundation issues which the builder claims is no big deal. Most importantly, the HVAC system is a major letdown. They provide an underpowered system, so if you have a larger home, expect to run your AC nearly 20 hours a day to keep the place cool. If you are deciding to go with the builder lender for the incentives they offer, it’s going to be an extreme headache. The lending experience was the worst I’ve ever had and owning multiple homes. While my experience with this builder was poor, from what I’ve heard from other buyers from other builders in my surrounding area, their experiences were not much better. I choose my home due to the location, timing, and most importantly home layout. Additionally, the Richmond sales rep who showed us the homes was very sweet and accommodating. She was the best part of my home buying experience. ... More

Tanner and Jennifer were wonderful to work with! Made the process an easy one!

The final Walkthrough was through explaining every detail.The Communication with me through the whole new build was right on. Whole experience was GREAT!

The beginning process was great, onece it came to finish work absolute trash, light fixtures secured to sheet rock not the boxes, tile alignment, paint work all trash, the hand rail to the stairs missing hardware if used it falls off the wall.

the salesperson was very nice. But after purchasing the house the customer service is not very responsive to correct issues .

Very great service was given by the builder realtor

I love the craftsmanship of my home. The 2 x 6 construction and design is great. The issue I have is with the sales rep Steven A. He out right lied to me and my realtor about the options for my house - specifically the windows in the basement. I spent a lot of money for several options that were important to me. I wanted to a full size window in an unfinished bedroom in the basement. I would have paid to have a regular size window put in and he said that I would get a regular sized window as I do stained glass & need the light as well as ventilation. The day they poured the foundation, I came by and found a small window in that room. My realtor was sitting right next to me when we went over the house details so I have her as a witness when I went through the options for my house. I am so disappointed and angry at the sales rep, Steven A, because he knew how important this feature was but totally disregarded my wishes. If he would have told me it’s extra, I would have paid for it, so in the end, he missed out on extra money for his commission. Otherwise a sinkhole has developed above my sewer pipe leading to my house and the backyard is not graded per the plan. Part of the backyard is always wet due to insufficient fall and grading to the backyard. They emailed me back on 7/17 saying due to staffing changes there is a significant backlog. So far no word back as of 7/29. I really did enjoy meeting with Ann in the Design Center and love the design of the house & the way it turned out. ... More

Sale Dept Great, Designer Ctr Great, Mortgage Company Great, Insurance Co Great but Construction Dept is lacking Pride and Supervision or actucally there is none and when you send emails you get no reply back and I not even sure they read them because nothing is completed or communicated back to you. Had recommended 2 friends and have gone back to them to express my disappointment and wish I had not referred them due to the construction department. Its just sad and heard from my New Neighbors they have had the same experience.

Our experience with Richmond America has been extremely disappointing, primarily due to being misled multiple times throughout the process. First, we were lied to about how the incentives work. Additionally, we were given an incorrect cash-to-close amount, which was nearly double what we were initially told. Despite having my child support amount accurately listed on all signed papers, I was treated with suspicion and accused of lying about it. This resulted in the child support not qualifying, and I was required to pay off all my remaining debt to get approved. This process took about a month to resolve. After finally getting our house, the issues only continued. During our first walk-through, we pointed out several problems that still have not been fixed. The attitude from Rafael, our point of contact, has been particularly frustrating. He dismissively told us that no house is perfect, which we understand, but the number of issues we found is unacceptable. For instance, the backyard grass was dead, and we were told it would come back to life, which it never did. Even our lawn care professional confirmed that the grass was dead. We sent an email about a month ago detailing all the issues we found, and we were promised a response within 3-4 days, but we never heard back. I sent another email yesterday requesting an update and to provide additional issues. Since then, I have discovered two more problems: our sliding door doesn’t stay closed, and three plants have died despite daily rain. Overall, the entire process has been horrible, and our experience with Richmond America has left us feeling frustrated and disappointed. ... More

People who want to buy a house I advise you to choose Richmond American homes. Good builder (Mr Brian ) good seller ( Mr Anthony) and good prices

What a Great home buying experience. Everyone was absolutely wonderful. The sells team (Sammy) The home loan team (Taylor and Jenna). I have owned 10 homes. This team gets things done and fast. There were a few negative reviews on line. I have had a couple of issues with a few items. But there's nothing to complain about. The items are appliances, the house is great. Thank you everyone. I love my new home.

Hi my name is Juan, Very happy and exited with my new home built by Richmond American home.! The quality and workmanship it’s exceptional and highly recommend to look into this projects for new home buyers. The salesman was very helpful and clear on providing and requesting info and documentation. Overall they got a great teamwork on the new home development, bravo Richmond American home .!!

The whole process from start to finish was smooth and organized, and the quality and value of the house is very good. The builders are very tentative to my questions and was able to resolve any issues. If you are looking for good value and affordable mortage payment this builder is best bet.

Davine has been exceptional throughout the entire process of the buying process. However on the backside of the sale the company has been very slow to correct the final walkthrough issues. It has been a month since move in and there are still items not corrected