Richmond American Reviews

5 weeks after moving in, and there are still incomplete tasks, a no response from local representative to fix…

We looked at several other builders before we saw the Richmond models. Nothing else compared to the quality that we saw with the Richmond homes. To make things even better, Anne, was amazing. She was so helpful and seemed to really care about making sure you were in the know every step of the way as well as getting everything you wanted.

We were very pleased with the overall experience purchasing our new home from Richmond American Homes. Just to prove it when we had someone come to measure for blinds, and someone to come install water softener/osmosis in our new home they both were impressed with the builder and quality of work which made their job easier!

Had a great experience on the sales and mortgage side with Richmond. Also the very small warranty issue with an outlet was addressed very quickly as well. Solid company that sells beautiful homes with lots of added value.

Sales agent Jason Was super friendly and accessible. The superintendent of construction Rynn was great attentive and easy to talk to made everything very easy to understand and followed up through and through.

A lot of missing finish part their job. Many mistakes. It looks obviously tried to finish building real quick. Many spots are not perfect compare to other homes. Very disappointed that price i paid. Area, design looks good. But thats it. If its 1-2 or 5 spots r not cleaned finish is okay, But so many things that they built wrong. very very disappointed . But i have no choice. L

Leslie was awesome and made the process great. She was always helpful. Andrea has been awesome as well after we moved in.

Did not clean up mess on my floors and in the garage floor,

First, shout out to Ken (Area Dir of Construction?), you rock. We wouldn't be here if you hadn't stepped in. The sales rep, Gina, was wonderful. I always felt she was working hard for us to have a positive experience. After adjustments were made to the field team and Cody took over, we felt there was very good organization and responsiveness up to the closing and then beyond the closing to complete items that needed adjustment/replacement. We love our new home and look forward to many years of enjoyment. Thank you Richmond American.

It was not a pleasant experience as the home we wanted was told it was sold while in actuality it was not. The home we purchased has issues that are not being resolved. Poor quality of paint resulting in painting with superior paint prior to moving in. Garages are all too small to accommodate larger pickups. And the real clincher was looking in the attic above garage are ceiling joists with incorrect bevel cuts still used offering little ceiling support. Obviously inspectors don’t do their job.

Basically, it was a good experience. I am very pleased with my home.

We are very very happy with our new house Richmond American make sure that we have the best deal , we want to thank Casey Johnson for all his help he works with us for 2 + years until we finally got are house! Thank you!!

We love our home now that it is done. However, every builder has issues. Make sure you ask detailed questions, and don't expect everything in the model home to be included in the one you pick. One example is the closets, the model had nice shelving in all the closets. When we asked about it being included they said it would be "exactly like the model". they later stated that those closets are not an option and we had to pay to have them as a "custom change" Great floor plans, overall good quality, and a lot of value for the money you pay.

Amazing home! Very helpful and a smooth process.

I had a great experience with Richmond American Homes at the Seasons at University District. Everyone I worked with was easy to communicate with and guided me through the entire process seamlessly. The home is lovely, and I couldn't have asked for better quality. Highly recommend!

I am happy with home. I looked at other builders but came to Richmond. Very happy with my purchase and the customer service from sales to supervisor

Everyone we worked with in Richmond American was very responsive and professional. They made our home purchase really easy.

This is my 4th new construction, all with different builders and the quality of the workmanship has been the worst so far. After a month none of the “within 30 day” repairs have been completed. Several rusty nails have been found in the front and back yards. The yard has many low spots in excess of 6”. The sod along the back fence was dead, promised to be fixed and never was. I replaced it myself. Floor boards were replaced once and require continue work due to the replacement damaging adjacent boards. Several area of trim work still need to be fixed. The builder rep makes several promises to fix and sets dates for them and the majority of the time doesn’t follow through. Many of the interior doors didn’t/don’t close properly. Many of the walls aren’t straight, corners don’t line up. AC has a loud condensate drain pump due to “failing to place drain under house like normal”. The list could go on but in the end the quality control of the build and workmanship is the lowest quality I’ve experienced. ... More

The staff was with us throughout the whole process. Everyone was great and helped us through every step.

It was a good experience looking forward to my next purchase

Overall experience is good but still workmanship and details still need to improve. Ashley at front desk is the best from RAH. Everything else is ok.

Horrible experience nothing that we said two months before the walk first walk still everything destroyed second walk still not fixed you get to signing still dangerous not fixed. The walk is just a waste of my time and money was pull out of money because of a ridiculous walk that the builder did nothing about, horrible experience

These houses scream one thing … CHEAP…. You would think when you pay 300+k for a new construction it would come with little to no problems Right ? WRONG …first off, irrigation was busted when I moved in , 2nd main bathroom had exterior leak… once u buy the house the communication is immediately cut inhalf… this house can’t go a month without an issue.. 3rd problem is floor creeks so badly in 3 different spots can’t use the bathroom without waking up the wife.. I was told this was “NORMAL” thing. LOL WHAT A JOKE… LYING through his teeth (won’t say who)…another thing is lights flicker when ac is triggered (even if light is switched off) meaning CHEAP start capacitor …LASTLY everyone in my neighborhood has a tap going to the fridge but mines don’t???? I’m sure they will ignore this issue to .. I will NEVER buy a house from Richmond again nor recommend anyone I know to do such a foolish move. 3 stars MAX ... More

THE PRE-SALE EXPERIENCE WAS GOOD AND HIGH QUALITY. HOWEVER ONCE I SIGNED , THINGS FLIPPED AND MY EXPERIENCE WITH THE SALES AGENT AND THE WARRANTY PERSON HAS BEEN SUPER ROUGH. I WILL LIKELY THINK TWICE BUYING WITH RICHMOND AMERICAN AGAIN.

I had a great experience with Richmond American from the sales process to post home support. Highly recommended.