Richmond American Reviews

I purchased my first home in Dec 2023. There were pending things to get fixed at the last walkthrough; however, as of today's date, we continue waiting for the builder to complete this. No one has contacted me to follow up but only after me reaching out. It has been a very disappointing experience. We bought this home with a lot of time and effort. Staff responsiveness and attention to this matter has been very poor.

Not impressed with the quality of work at all .. Roof leaked bad during the rain for a Mew Home very Dissatisfied .. the Moisture test man does Not allow enough time to get to the home, NOT DEPENDABLE at all Still awaiting on the moisture test, it’s been over 3 weeks, Give last minute notice. Not Acceptable. People have Jobs. Walls are cheaply made too much DRYWALL. Cheap toilets, bathroom & kitchen fixtures also very cheap.… DISHWASHER is very cheap DOES NOT WORK PROPERLY! No instructions. my 17yr old Whirlpool works better than this dishwasher. Small Cheap garage door opener… No kitchen Storage whatsoever . paid nearly half of million dollars for this home. My previous home Was built much better than this home at half the price.. workman ship of the home is poor… I will Not recommend a Richmond home.. people will have to find out gor themselves. I only thing I like is the fountain view. ... More

I will not recommend to anyone

Make sure all sales incentives are reflected correctly prior to closing. Sales team is non-responsive even if matters are included and followed up on in writing with the lender, Gallery, escrow and Sales representatives. This is my second Home with Richmond American and this item has ruined the experience.

Richmond American has several areas the home buyer has to deal with from sales, design center, electrical company for added options, mortgage company, home insurance company, mortgage department, loan officer, etc. It seems everyone does their own thing and your giving the same information to different people at different times. The process becomes extremely draining. They need one person to gather information who can pass it along. Their computer system constantly sends emails requesting documents to be completed even though the documents were completed and submitted to individuals already. Last but not least, we selected the deluxe upgraded shower in the master bathroom only to find out during the walkthrough that the glass shower door was not installed. We were told it was the responsibility of three different people and then it was put on the buyer that it was not selected in the design center. The assumption was that if you selected the deluxe upgraded shower and you picked the upgraded tile the door would be there. Obviously it was not so now we will have to hire a company to make the door and install it at our expense. Moral of the story, CHECK OUT EVERY DETAIL BEFORE YOU SIGN ON THE DOTTED LINE. Never assume anything. Times have changed drastically. ... More

I wish I would bought somewhere else

Because we were borrowing money from Richmond as a lender, the closing was forced upon us AND the home was not completed.

It would be most helpful if the salesman could provide a menu of all available options, along with the price of each option. It was difficult to find out which options were available, and how much they cost. We had to ask questions to discover what should’ve been transparent.

I still have a lot of pending issues that need to be fixed, it’s been almost a month now since I requested them. Some of the issues never get resolved like the crack wood that support the roof.

I came into the sales office, but my Real Estate Agent had a family emergency, and I went by myself as I didn't want to reschedule. I provided the Richmond American Rep with all his information. When we confirmed that I qualified for the Trade Discount we had to remove my agent (who fortunately was ok with it) from the contract. Despite signing all the Richmond American Finance paperwork identifying this home as a primary residence they would only approve me as an investment. When I asked for the Real Estate Agent to be reinstated on my contract Richmond American Refused. This could possibly be illegal. Upon doing my first walk thru there were several issues, missing appliances, etc. Jesse the builder rep for American Richmond assured me they would get done by closing. Due to the missing components such as the stove, and other items I had to pay an extra fee of $450 to the appraiser to come back out once the house was completed. Richmond American should pay this fee and I'm sure they are legally bound to. Upon my final walk there was still many items not completed, the soft water system wasn't installed yet, and the osmosis system is still not installed to date. The house was dirty, all kinds of paint etc. on windows of the French doors and front door of which i spent a lot of money to upgrade. Jesse assured me he would get it all done asap after close. It's been over a month and still not completed. To top it off your sales agent Chad purchased a new home only two houses down as a PRIMARY receiving the trade discount that was taken away from me and literally within a week of its completion is renting it out. Furthermore, everyone in the office knows about it. I was told by one of your reps that he has a 3-year agreement for $2100 a month. This is truly unethical!!!! I am still considering legal action as a result of being discriminated where you allow your own employee to violate company policy, lie on a legal finance form subject to penalty of perjury as he stated it was a primary residence, and never lived in it for one day. You did not allow me to do the same. Why? Cause I have Hispanic heritage? Not Sure. My house is still not fixed, still missing major components, and has held up the process for me to occupy this home. ... More

The carpet is so thin and bare the carpet tack made my feet bleed. NONE of the shelving was installed into studs, I had to fix it all myself. The pantry shelves were cut too short, and I am still waiting for that to be fixed. The roof pools water on it during storms instead of having the grading set correctly. The garage door strip was cut short so I have mice in the garage. They pressure you to give them all Five Star reviews, they don't deserve them. The sales staff doesn't explain that the bathroom tile you get is just builder grade white blah, unlike the model home. The appliances on the brochure and in the model home are far superior to the low grade stuff they installed i.e. the GE refrigerator they installed is for sale at Home depot for $900, meanwhile you pay $1,800 for it. The dishwasher is sooo loud you can only run it at night. The brochure also shows that you get a tiled backsplash in the kitchen, not true in what they deliver. So if you want to buy a brand new "fixer-upper" home, come on down. ... More

Such a great experience as my first home

The sales process was quick and easy. Overall the sales team was communicative and transparent. There were typical and atypical bumps and bruises along the way, most of which were resolved in an acceptable timeframe. We were forced into closing before the home was ready, leaving us with three pages of open items and a dirty home to move in to. Richmond and our supervisor Rob did work with us to resolve all of the issues after closing, and relatively quickly too. The warranty process was smooth and Jimmy has taken great care of us since we transitioned. Poor workmanship throughout the house but it's not the most expensive builder so you get what you get. Not the supervisor or sales or warranty teams fault that the contractors don't care to do things the way they should be done. Overall not horrible but not great outside of the people we worked with. ... More

DO NOT BUY!!! Waste of money! Do not get your money’s worth

Very nice sales people jeff is great

We've been at our New Richmond American Home for about 3 months, and we have come across multiple issues before we've moved in and even before we received our keys to our home, someone kicked in the side garage door and stole our Waterless Water Heater, although it was replaced the door still needs to be looked at, because it does not look like it did before. Also touch-up paint at out address was brought to the attention from the start and still has not been done, there were a few items that were repaired when we put in a Warranty Request or when we talked to Sam the Supervisor, but the workers that came in accidently hit the side of the walls and left marks on them, and the Widow guy that came in was great and did some repairs and added in some stoppers, then told me about the outside of the windows and to let Richmond know that there is stucco that is covering the drain holes and they should have someone come out and scrap out the stucco so it does not damage the windows when the weather gets bad. Later I was going to take a bath and turned the water on, and the knobs came off another item that I need to tell Richmond about, my wife was going to take a walk when the weather got better and noticed small puddles of water on our front porch that could be a safety hazard and was going to notify Richmond about those issues, then I started to notice that our walls in the kitchen were painted with 2 different type of paint flat and glossy white paint, I pointed it out to the guys that we did the walk through with, but they stated it was the reflection, after living here for 3 months though shadow reflections did not go away and noticed that in some areas it was painted with flat and glossy paint... The inside of the house is flat white, and I would like to get that taken care of as well. Another thing is that when they put cement on the side of the house, they left a pile of dirt there, what was I going to with a pile of dirt? I thought they would have it removed after they finished, but it is still there, then the trash they left I had to pick up after we moved in doesn't Richmond workers look around and clean up after themselves after they work and pick up their trash? I would of expected better more from Richmond American to do a better job on house they are building and look at things carefully before selling homes that cost over $700.000. Another thing I noticed that appliances they put in are slightly off and the baseboard is missing from under the microwave and oven, I was cleaning up and picked up what I dropped and noted a gap under there, again areas that are not being looked at carefully. My wife and I love the area, but the house should of been put together like the display house... I hope that in the future that Richmond American will be more attentive to what they do when building homes for future and present buyers. ... More

Seems to be a good amount of problems

We had many issues with our new home. The quality of workmanship was substandard and Richmond should better monitor their contractors/emplyees building homes. Major issues like sewer belly, frozen pipes due to poor insulation, failure to exit the dryer venting on roof, poor installation of front door, gas range pipe leak, and other etc were all move in frustrations that were quickly fixed.

The overall experience is very nice. Our sales agent is great, very responsive even out of working hours! Our superintendent is also great, taking care of any issue at the first moment.

The build is so poor no attention to detail at all. So many mistakes it’s crazy this is a model home. The construction workers blast their music all day from early morning to end of day we can’t sleep from them. Wood delivery dropped off at 5:30 am the other day waking up every one in the house. 5:30am the delivery driver is slamming his flatbed up and down to shake the wood off his truck. They come onto our property many times since we moved in. The construction workers park in front of our house literally taking our sidewalk parking and drinking beer and having lunch right outside our yard. You guys have over stretched your employees it’s hard to get a timely response and so many missed appointments I can’t begin to mention. This all takes time out of my life. There’s so much construction debris in and out the house. The hardwood floors are full of paint marks and paint drips. The windows are damaged and paint stuck on them. The concrete outside my house is so bad everyone who comes to my house mentions how bad it is. I’ve had 2 friends get nails in their tires. ... More

Would not recommend using Richmond American for financing.

We love our home. Our Superintendent Saul was very accommodating and always available. Any major or minor issues we had were resolved with Saul’s empathy and timely response. We always felt like he was our greatest advocate and wanted what was best for us and our new home.

Not too happy with certain problems that I have encountered and still dealing with. I would have hoped for a better experience with the final walkthrough and fewer house problems.

Overall great experience. A few issues with the quality of the build, however the home care specialist so far has been very responsive and extremely helpful with our home warranty repairs.

The builders will address things well and are fairly responsive. The sales team is not responsive and will not do much to keep promises.