Shea Homes - Trilogy

star-rating (55 reviews in all areas)

What Homeowners Have to Say About Shea Homes - Trilogy

Shea Homes - Trilogy has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes - Trilogy’s 55 homeowner reviews to learn why they are the right team to build your new home.

4.3 out of 5 stars
in all areas

star-rating

55 Reviews - 16 Communities

5 ★(31)

4 ★(15)

3 ★(4)

2 ★(2)

1 ★(3)

Quality 4.4

Trustworthiness 4.5

Value 4.2

Responsiveness 4.2

star-rating Cooperatio n

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Stephen S.
  • Wickenburg, AZ
  • November 17, 2020

The experience was exceptional. We have purchased several new homes and this was the best experience

star-rating Shea Homes - Trilogy - Although we were unable to be present during the construction

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jay S.
  • Queen Creek, AZ
  • November 17, 2020

Although we were unable to be present during the construction process, when we were ready to move in, everything exceeded our expectations

star-rating If we did experience any issue they were quick to address it and resolve it. This builds confidence in a builder and the overall experience.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Dean R.
  • Queen Creek, AZ
  • November 11, 2020

We have complete confidence in Shea Homes to build and stand behind a quality home. We are very pleased with our overall experience and the professionalism of their entire staff from the Sales Office to the Project Manager to the Mortgage to the after sales customer service. ... More

star-rating Shea Homes - Trilogy - Shea Homes builds a Great quality home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Steven W.
  • Ocala, FL
  • November 11, 2020

Shea Homes builds a Great quality home. Beautiful Community!

star-rating Shea Homes - Trilogy - New home is everything I knew it would be!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Walter L.
  • Ocala, FL
  • November 11, 2020

New home is everything I knew it would be!!!

star-rating The craftsmanship

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ronald R.
  • Lake Frederick, VA
  • November 07, 2020

From the purchase of my home to the settlement the process was excellent except that we were delayed due to the COVID Pandemic. The building of the home was beyond expectations and the Manager Courtlin kept us informed of the progress of the build the entire time and the care to make sure that our home was up to our expectations and he did such a great job. Shea Homes is lucky to have him. ... More

star-rating Shea Homes - Trilogy - Wickenburg Ranch is our 4th Trilogy and it is the best!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Debra M.
  • Wickenburg, AZ
  • November 05, 2020

Wickenburg Ranch is our 4th Trilogy and it is the best! Customer service is great, especially the move-in day amenities (including a beautiful Tiffany bowl!) Not having to search for paper towels, hand soap, etc. made the first days of unpacking much easier. Also, restaurant is excellent for both food and service. Overall, this is a great community. ... More

star-rating The People at Barcelona!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Deborah B.
  • Brentwood, CA
  • November 05, 2020

The people at Barcelona are AMAZING! They make or break a company...Kyle, Matt, Jesus, Paul, Mariel, and of course Vicki have made my home purchase at Barcelona a wonderful experience. During the home buying process my wife passed away. If it weren't for the people at Shea Barcelona, I don't know if I could have made it through. They are a terrific group of people who care deeply about their customers. All I can say is, THANK YOU! ... More

star-rating Responsiveness to Issues

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Teresa J.
  • Las Vegas, NV
  • November 05, 2020

I am raving about the whole Shea experience. Theresa is fantastic and responds immediately to issues. I highly suggest buying a Shea home as the customer service over all is awesome. If I didn't have a great job, this would be a company I would consider working with. ... More

star-rating Shea Homes - Trilogy - The quick response to any trouble that can arise.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Groveland, FL
  • November 04, 2020

The quick response to any trouble that can arise. Although until now only I have minor problem, but it was solved very quickly.

star-rating Adrian was always available if we had questions about the building process as well as sendingg

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kathy R.
  • Groveland, FL
  • November 04, 2020

Shea is progressive in building and technology. The crews worked on a very orderly timeframe. Our home was completed ahead of schedule, which is very rare.

star-rating The concern for satisfaction and response to issued

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Arthur B.
  • Ocala, FL
  • November 04, 2020

Our builder rep kept us informed and up to date even during the pandemic as our home progressed. He sent us pictures when we couldn’t come in and brought us in when possible. The experience in selecting amenities was pleasant and sufficient time was allowed for us to consider our selections and to make changes as we desired. The walkthrough was complete and any observed deficiencies were taken care of in short order. Anything missed at that time was corrected at the one month review. ... More

star-rating Shea Homes - Trilogy - Lovely property rugged quiet and peaceful

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Wickenburg, AZ
  • November 03, 2020

Lovely property rugged quiet and peaceful

star-rating Shea Homes - Trilogy - They delivered on time even during COVID-19.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Phyllis S.
  • Indio, CA
  • November 03, 2020

They delivered on time even during COVID-19. Everything was as I had expected as far as the upgrades, the quality of the workmanship, and the customer services.

star-rating Shea Homes - Trilogy - A wonderful first exposure to Shea customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Clifford C.
  • Indio, CA
  • September 29, 2020

A wonderful first exposure to Shea customer service

star-rating We found our retirement home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rubin C.
  • Ocala, FL
  • September 29, 2020

We truly enjoy the layout of the floorplan and the smart features of our new home.

star-rating No surprises - they delivered!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jeffrey R.
  • Queen Creek, AZ
  • September 23, 2020

Our home is perfect for us in every way. Our community is just as amazing as our home! And the people, from the salesperson, to our field manager, to every single trades person we met, were all professional, communicated well and followed through on every promise. You cannot do better than Shea Homes and Trilogy ... More

star-rating Shea Homes - Trilogy - Be patient all issues will be corrected in a timely manner.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Carey F.
  • Queen Creek, AZ
  • September 22, 2020

Be patient all issues will be corrected in a timely manner.

star-rating Extremely pleased with my new Trilogy Home!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Elaine R.
  • Ocala, FL
  • September 16, 2020

Moving from a large home was a challenge for me. However, I’m so pleased I made this move! Love the layout of the Monaco model...it’s perfect for me. Yes, I needed to donate a substantial amount of furniture, etc. however it’s been uplifting to organize my life. I also need to mention my Trilogy neighbors are so much fun. Even during the Covid issue, we’ve found ways to socialize safely. The community is active and promotes healthy living that I so enjoy. All the Shea associates from my Sales Broker to Construction Manager to Lawn Crews are a pleasure. The community is visually beautiful that makes for a peaceful environment. Love it! ... More

star-rating Love our new home!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Walter I.
  • Orcutt, CA
  • September 15, 2020

The whole process (build to move in) has been outstanding. The Shea staff as well as the builders have provided my wife and I superb customer service and support during the last several months. We are so happy with the quality of the craftsmanship that has gone into the construction of our home. We love the layout of the house, our awesome backyard view, as well as the great neighbors that live around us. Thank you Shea! ... More

star-rating Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jeanne A.
  • Wickenburg, AZ
  • September 01, 2020

Excellent service and response to concerning items/details. Amazing documentation of all items relevant to home home construction, emergency contacts, as well as registering all home appliances. I am happy to to serve as an advocate to new home buyers. Thank you, Jeannie ... More

star-rating The personalization, however there was no room for even minor modifications

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Vicky B.
  • Queen Creek, AZ
  • November 10, 2020

If the homebuyers are going to contract their own landscape company, I would strongly advise them to submit their plans once the framing has been completed. It was a nightmare for us when we moved in trying to get our plans approved. We were not doing anything outside of lawn and a few plants. It took us four attempts to get our plans approved. It really caused a lot of anxiety when we first moved in and for the first month and a half, and we were not enjoying the experience. If it wasn't another tree or bush needed, it was too much lawn, or heighth on mounds, etc. . In measuring (literally) many existing lawns around us, ours was actually smaller in SF. Wendy kept talking about "they" want this or that, and some of her demands were trivial and very frustrating. We did read the landscape guidelines and were not planning anything out of the ordinary for this neighborhood. Aimee our salesperson has been wonderful. I understand why she is successful, because she is there for the buyer as well as the owner. ... More

star-rating Attention to detail and adherence to schedule.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Daniel P.
  • Groveland, FL
  • November 05, 2020

Final product was as presented, but could have increased value by offering several options that I had to add immediately after closing.

star-rating New home and community are everything we hoped for!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Michael S.
  • Peoria, AZ
  • September 22, 2020

The number of models and construction options made choosing hard but very satisfying, We got what we wanted. The design center was very helpful in completing our house. Even with a pandemic, Shea kept us informed throughout the construction process and met every benchmark. ... More

star-rating excellent overall

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Peter H.
  • Lake Frederick, VA
  • September 17, 2020

The home buying experience was professional, process driven, and yet flexible to accommodate my needs during this pandemic.

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