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Shea Homes - Trilogy

(248 reviews in all areas)

What Homeowners Have to Say About Shea Homes - Trilogy in Ocala

Read the 15 homeowner reviews of Shea Homes - Trilogy's new homes in the Ocala area. Ocala homeowners rated Shea Homes - Trilogy an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes - Trilogy’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.9 out of 5 stars
in the Ocala area

15 Reviews - 1 Community

5 ★(7)

4 ★(4)

3 ★(1)

2 ★(1)

1 ★(2)

Quality 4.4

Trustworthiness 3.9

Value 4

Responsiveness 3.6

Very knowledgable.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Andrea F.
  • Ocala, FL
  • June 01, 2021

Quality builder. Good value for your money

Shea Homes - Trilogy - Shea Homes builds a Great quality home.

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Steven W.
  • Ocala, FL
  • November 11, 2020

Shea Homes builds a Great quality home. Beautiful Community!

Shea Homes - Trilogy - New home is everything I knew it would be!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Walter L.
  • Ocala, FL
  • November 11, 2020

New home is everything I knew it would be!!!

The concern for satisfaction and response to issued

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Arthur B.
  • Ocala, FL
  • November 04, 2020

Our builder rep kept us informed and up to date even during the pandemic as our home progressed. He sent us pictures when we couldn’t come in and brought us in when possible. The experience in selecting amenities was pleasant and sufficient time was allowed for us to consider our selections and to make changes as we desired. The walkthrough was complete and any observed deficiencies were taken care of in short order. Anything missed at that time was corrected at the one month review. ... More

We found our retirement home

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Rubin C.
  • Ocala, FL
  • September 29, 2020

We truly enjoy the layout of the floorplan and the smart features of our new home.

Extremely pleased with my new Trilogy Home!

Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

  • Elaine R.
  • Ocala, FL
  • September 16, 2020

Moving from a large home was a challenge for me. However, I’m so pleased I made this move! Love the layout of the Monaco model...it’s perfect for me. Yes, I needed to donate a substantial amount of furniture, etc. however it’s been uplifting to organize my life. I also need to mention my Trilogy neighbors are so much fun. Even during the Covid issue, we’ve found ways to socialize safely. The community is active and promotes healthy living that I so enjoy. All the Shea associates from my Sales Broker to Construction Manager to Lawn Crews are a pleasure. The community is visually beautiful that makes for a peaceful environment. Love it! ... More

Best Value

Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

  • Douglas W.
  • Ocala, FL
  • September 16, 2020

The quality products, workmanship, and obviously the supervision makes the Shea Homes the best in their class and price point. In addition to the home, the Club, Golf Course, two great Pools, plus a lot of "green area", makes for a great place to live. ... More

Overall good experience.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Anonymous
  • Ocala, FL
  • April 28, 2021

The builder did a good job. Just a little slow to follow up with little things to be corrected.

We had a problem with work verification as the info needed was not asked for until a week before closing. While it worked out in the end it did cause much worries.

Quality 5

Trustworthiness 3

Value 4

Responsiveness 5

  • daniel h.
  • Ocala, FL
  • January 12, 2021

The loan process was laborious. The building process was top notch and a pleasure. Sales, design studio, and our construction manager, all great.

Shea Homes - Trilogy - Olivia who helped us through all the time from showing us the

Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

  • Susan H.
  • Ocala, FL
  • December 08, 2020

Olivia who helped us through all the time from showing us the various styles offered to moving in was a wonderful help.

Trusted Builder & Team

Quality 5

Trustworthiness 5

Value 4

Responsiveness 3

  • Brian D.
  • Ocala, FL
  • November 03, 2020

Great buying experience and response to issues with the structure after moving in. Very disappointed with the landscaping behind our new home. The plantings along the walking path behind our home are dead/dying and the area just full of weeds. No one seems to want to fix it. Wish we had resolved this before moving in. ... More

Home was completed on time. Staff easy to communicate with.

Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

  • Nelson W.
  • Ocala, FL
  • November 09, 2020

Very satisfied with home. Had one issue with paver driveway. Several of the pavers were stained and could not be cleaned. Sent emails to Customer Service requesting something be done to correct the issue. Finally the Customer Rep came and looked at the pavers and agreed to replace several of them. If has been three weeks and no action. It appears the only service from Customer Service is "lip service". ... More

After sale service non existent.

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

  • Cary D.
  • Ocala, FL
  • March 25, 2021

The after sales service is horrible to non existent. Electric work shoddy at best. Shea is leaving Trilogy and abandoning we who recently purchased.

Shea Homes - Trilogy responded:
Hi Cary. We appreciate the feedback on your service experience. Shaun in customer service will be in contact with you going forward to address your concerns. Thank you. trilogy ... More

Shea Homes - Trilogy - Your sales person lied and deceive us .

Quality 4

Trustworthiness 1

Value 1

Responsiveness 1

  • Robert M.
  • Ocala, FL
  • January 06, 2021

Your sales person lied and deceive us .I was told several times this was strictly 55+. Also you didn't declose Tilogy was being sold .Don't lie again and tell me Shea didn't know about the sale. I just put my house for sale. I won't be lied to any longer. I can only wish Shea falls on bad time as you deserve it. I believe in Karma. I only hope it will be good riddons sooner than later. ... More

They lie about everything

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Debra M.
  • Ocala, FL
  • February 18, 2021

Run fast don't walk away!

Shea Homes - Trilogy responded:
Hi Debra. We understand you may have purchased during a time of frustrating change at our community. Riva will be in contact with you to further discuss any concerns. Thank you. trilogy ... More