Shea Homes-Trilogy Reviews

The house construction was excellent. The warranty team has been outstanding. The cabinet selection was average - wish there were better options.

Way too techie for me!!

Guy and Mike were both great. Mike especially really helped us out and "held our hands" as needed to cross the finish line and he continued to reach out and keep us informed. The issues for the 4 stars were mostly small, but needed addressing. There were issues with the carpet and "tacks" sticking up which pricked feet as we walked on the edges. On the price, as we got the eggs in our basket, the price increased at least two (2) times. I realize that things can increase, but it seemed overly aggressive.

Overall quality is very good. Final exterior paint splattered and dripped on concrete. I'll try to power wash... Concrete cleanup could be much better. Very happy with Shea Mortgage!!!

Great home and lot choices

All of the sales team were very helpful. Follow up once we were in the home has been great.

Love our new home is Trilogy Sunstone. Shea Homes staff is wonderful to work with. They are friendly and are quick to respond to any issues/concerns. Building our home was a wonderful experience.

A really wonderful experience overall. Pre Inspection and care were truly exceptional. Follow-ups also were 100%. Lastly, a very easy close. We have owned many homes and this one makes us happy!

To purchase Our home in Trilogy Summerlin was overall easy and pleasant experience. Sales representative Kirstie was very helpful, always available and guided us through the building process. Our home came out beautifully. But I wish, we where be able to edd some different finishes. We had to purchase as is. So after moving in, we redid floors, will change stuff in the kitchen. Waranty request where answered promptly.

We’re extremely happy with our decision to buy a Shea home. The price per square foot was a pretty penny but the location makes up for it.

Great experience all around! Home is beautiful and Design center was very flexible with cabinet layout. Lots of beautiful options! Realtor and builder sent weekly pics of progress and after move in, fast to fix anything that isn’t perfect.

despite a few cosmetic issues that have or will be resolved, this has been the best home purchase I have made. I love my Shea Home.

Communication with the builder was excellent. Responsiveness was very good. Quality of construction is very good compared to other national builders, there were several workmanship issues related to rippled facia on the outside of the house that become a nuisance eyesore as well as gaps in the roof of the covered porch. The biggest issue to date, 3 months post closing are multiple power failures. I cannot recommend this particular Shea site if the local power infrastructure cannot handle the growth in the area. This must get resolved with the power company as it will force more expense for generators to protect the customers home. ... More

To date our overall experience has been very good . We love our home and the trilogy community ! The sales and customer service teams have been very responsive . The community and amenities are fantastic . We have some quality issues with our concrete that have left us disappointed and hold us back from fully recommending Shea .

Overal it has been a good experience

Great Location and value for affordable prices

This was my fourth new build purchase and having to do it without my late husband made it bittersweet. However, the process went very smoothly and the communication was phenomenal. Every step of the way I was informed of the status and sent photos. When I visited the property as it was being built, I was always greeted with smiling staff who were very eager to help with any questions I had. From the main guard gate to the salespeople to the field staff, everyone was always pleasant and made me feel welcome. This was by far one of the best homebuying experiences I have had. I am very happy with the builder and the community. ... More

The design process was very easy and straight forward. We wish there were more options as far as the backyard and fencing like another Trilogy property next door has. Also having the amenities up and running faster would also be a good thing. Overall though very happy with our new home.

Had plans for the build before I left in April and came back to a finished home with only a few problems. Very nice the way Shay explained everything on your walk-through and before closing. It’s definitely the easiest house I have ever built.

Overall, our production home was good quality even though I felt we paid a bit of a premium price for it. As the sixth home we've built, including two custom homes, the workmanship quality was only above average. There are multiple areas where walls are not true or square. Finish work was good, but had several issues they were unable to resolve. Example: base trim in one area is crooked partially because a floor tile is not set correctly. Instead of trimming around the tile, they put on the base and caulked around it. I would recommend a VERY thorough walk-thru to catch everything possible before closing. Although service follow up is attentive and helpful, not everything can be effectively corrected after the fact. Example: we don't want to tear out a wall section, plumb it, replace dry wall, mud, and paint after we've moved in. As a production builder, I would rate them 4.5 on quality and 5 on service. Price is 4.0 because we paid a premium price and didn't get a premium finish. ... More

Mike, Tino, Will have been fantastic with home repair, etc. Kirstie, Amy and Brenda great with the purchase process.

My build experience from start to finish was flawless. The process was extremely organized and the communication was often. My project manager Brad made the difference. He was professional, responsive and made sure that when I moved in he had taken care of everything so I didn’t have to point it out. I am very happy with the quality of the build and my project manager Brad

Only issue I had was with scheduling for TV and alarm installation. Should have not had to hunt them down and then 2-3 weeks after closing for an all-day appointment. Vendor kept telling me who should have set it up. This should correspond with closing date. Can’t order internet until a week before closing. Closing confirmation is a week before closing. All this should be done internally so that buyer has everything upon move in. At the latest a couple days.

Everyone has been easy to work with and very responsive.

The sales people and all the staff that we have met have been great. Quality and timeliness of work had been excellent.