Shea Homes Reviews in Phoenix Mesa, AZ

took to long to build

Although our experience with Shea Builders has been, for the most part, very positive, there are some issues that still require attention. For example: We were promised that the exterior paint problems would be addressed prior to closing. Two months, the area outside our front door remains unpainted, although it has been scheduled on at least three different times. I don’t understand why the painter has been unresponsive. Ryan has certainly gone out of his way to get this done! Shea needs to pay more attention to the quality of work that some of the subcontractors are performing. Cabinet doors still do not work or fit properly, even though an Oak Craft person has been here to correct the problems. Interior doors don’t close properly, not because of settling or expansion, but due to hinges or plates not being installed properly. Finally, our range hood vent cover is sitting in boxes in our garage, uninstalled, because the installers didn’t know what to do when they came to install it (twice). Items being on back order is one thing. Not being able to install them when they arrive is another. Ryan has scheduled a date in September to get most of the work completed, and I commend him for his responsiveness!! ... More

Regardless of the issue or where we were in the process, we always had great support and our issues were resolved quickly.

I'm a Real Estate agent so I'm very familiar with different builder, there were a few bumps on the road with starting of the construction besides that very responsive, I'm very express by customer services after closing. I highly recommend Shea

This is our second Shea home and overall it has been a great experience. I only gave 4 stars on price because prices everywhere have skyrocketed and 4 stars on quality because of one fairly significant issue involving location of grab bars in showers The Warranty service has been excellent in every regard. David is professional and very responsive and a credit to your company

I am extremely pleased with my purchase of a Shea home in Trilogy Verde River. The purchase experience with sales rep (Liz) was excellent - she found a more desirable lot during the purchase; the design center representative (Janelle) was meticulous in specifying all the many selections; the mortgage rep (Spencer) was continuously on top of the transaction; the warranty rep (Steve) was -is- quickly responding to any request I may have. Thank you, Shea Homes!

very pleased with home; wonderful floorplan

Buying experience with the Sales staff was great. Post-closing not as good. I found a box of nails on my roof two months after closing. 30-day review did not go smoothly. Multiple trades for touch-up issues were scheduled without letting us know. Also, our backyard gate/fence was installed the wrong way and, 9 weeks after closing, it still has not been remedied. Multiple issues with post-closing items still remain pending.

A very long process, but you were always in the loop every step of the way. This certainly made the experience worthwhile.

Due to supply issues, we were only given one week notice to close. We were ready. That is one thing I would recommend is to have all your paperwork to mortgage company if you are financing, as soon as possible and don’t wait till last minute. Closing went very quickly and efficiently. The mortgage company always wants some type of paperwork last minute. Sometimes it’s duplicates of paperwork we already gave them. That’s pretty normal. Shea Mortgage was very good and would use again if ever needed.

There are numerous minor issues but they do take care of them during the services, which is good.

Builder does goes the extra mile to create an excellent home. It's the hidden features that go unnoticed that make the difference between this builder and it's competitors.

Very good bang for the buck. Not perfect but they try really hard to get things right. Our home is beautifully designed and built to a high standard. We could not be happier.

Once we decided to be part of the Trilogy experience, I was very impressed on the process in which Shea/Trilogy keep us informed on every step of the way of the house build. We are thrilled to be part of the Trilogy Neighborhood and we love our new house. Ed

Eric and Marcie are great.

The sales team, Marci and Eric were amazing to work with. Work around our schedules and always made us feel excited. My only knock is that many things are not complete in our home, due to back ordering, which I understand but the communication (or lack there of) has been disappointing. We have no idea of when we will have these items installed.

I don't fill in these types of questions.

Ever detail was taken care of to our satisfaction

Quality at affordable price. Sales, Delivery and Customer service all the teams are great.

I believe that we received a quality product for the price we paid. As a production builder, they have their processes and, other than picking finishes, you have very little input into the build process.

From purchase to move-in and beyond, Shea Homes is there for you! To tour the community with a current resident, prior to viewing model homes is a genius idea and experience. We knew very quickly that this is the place to retire in beautiful Wickenburg Ranch! Our salesperson explained the purchase process, very transparent and applied no pressure. We were kept abreast of building process and since moving in, our Customer Service Rep is absolutely wonderful-very caring and responsive to solve any issues, of which there were very few.

Any mistakes that were made Shea Homes responded quickly and honestly! Joe was upfront about everything. He backed his word! I would recommend Shea Homes to others!

The overall experience was great. Shea acknowledged and addressed issues openly and transparently, and overall this is the best experience I've had with a homebuilder.

Building a new home can be quite daunting but The experience we had with Shea builders was exceptional. Kara was our sales person and we appreciate her guidance as we chose our home. She’s an asset to Shea! There were a few hiccups along the way during the building process but nothing that was discouraging especially during the time with supply chain and worker issues. Our home was delivered with white gloves. The team turned over a beautiful home and we couldn’t be happier. Thank you Kara, John and Neal.

First and foremost honest regardless of the situation. You simply cannot put a price on that!!