Shea Homes Reviews in Phoenix Mesa, AZ

Shea has gone over the top to make their homes modern and great quality. Though we bought a spec home it had everything we could have dreamed, and the buying process was extremely smooth.

All workers were easy to work with

Excellent customer service. It felt like we were buying a house from long time friends. I wouldn't hesitate to ever buy from Shea again.

The Shea team are truly the best around. This was our first new home in 25 years and we were in excellant hands from day one. There were so many questions ,considerations,some changes. The people really care about their clients. We are so happy to know a truly professional organization!! Thank you again Shea Homes!!

My wife and I have recently closed on a Shea Signature home in Scottsdale AZ. All of the Shea team members we have met have been spectacular. They are kind, patient, helpful and very quick to reply to a call, text or email. Throughout the entire process from the quote to the design to the follow up and visiting the site they have never let us down once. They are consummate professionals and who would gladly purchase again as well as recommend to our family and friends. As an engineer I was extremely detailed and curious about many details in the construction and the home. Since we closed I hired a plumber for some additional work such as a water filtration system in the garage for the whole house and other items. They have shared by their observation that the quality of the build and the logic of construction matters are both very up to date as well as to high standards. That was reassuring as I am not in the construction business. We love the quality fit and finish of the floors, walls, cabinets, counter tops, etc. no loose ends or sloppy work. The punch list was minor and negligible. We also received the house so spotless it was beyond expectations of clean. We wish Shea Home continued success to that they may bring this joy to other homeowners. ... More

Experience overall was very good. Sales staff was exceptional to work with. Superintendent of construction and associate were both extremely helpful and showed great attention to detail throughout the build process. Worked with Shea Mortgage and staff was also great to work with. We’re very much enjoying our new home. Only minimal items found during first 30 days of occupancy, but response to addressing a couple of items has been slow. Otherwise, I can’t say enough positive things in regard to our experience to date.

The Sales team at The Reserves Lone Mountain was always helpful, responsive and made the process less stressful. Overall I give the sales Team 5 stars. Everyone was always helpful and sincerely cared for my concerns. The only thing that is stressful is that non of the other departments that handle everything after closing do not focus on client satisfaction to level sales did. Don’t get me wrong I do believe in the Shea Homes Product.No home is perfect after completion. But I feel like there should be more organization and communication between Trades and builder during repairs done after closing. And this critique is not aimed at anyone in the warrenty department. I understand and am aware they have to follow Shea’s policy. They need to make a system that allows trades to know what needs to be fixed or replaced prior to visit. And trades should take up their issues with builder not the customer when shea sends them for repairs. As it is stressful and feels like a full time job for 1 year warranty process of fixing everything. As someone who has built more than one home. My advice to Shea for my overall critique. FOCUS ON HOW YOU can make the client experience better for repairs. Implement a check system like Camelot prior to closing of repairs important to the customer. Focus more on the clients concerns prior then after closing. This will lead to SHEA enhancing its client satisfaction. As I stated above as someone who has built many homes with a number of different builders. If Shea Corporate! implemented some new things for their employees for the system of repairs prior and after. I truly believe the brand and product would be near or better then competing builders around the valley if they refocused this one aspect seeing is that the product itself is great. But wear and Tear items done during building need to be solved before closing. As it ads overwhelmingly to the one year warranty experience as stated above. I am aware nothing is perfect. But I believe there is always room for improvement. I do recommend the product but I recommend that any items damaged before close be resolved or have a solution communicated prior as well. If that small possible improvement in the system was achieved, I do feel like I’d be able to give a full 5 star review rather then 3. I truly believe that if Shea implemented the improvements I stated above it would lead to even a greater success as a brand. Shea Homes if you Read this ! Out of all your competitors I’ve worked with on new home projects! You currently take 2nd place but you easily could be first if you implemented new policy and procedure that allowed people to move in to their house with there items of concern fixed. And yes it can be done. As I have had a happier experience with Camelot in my post close experience. Your next question why didn’t you build with Camelot again then ? Because I did not like the location of any of the new community locations. They were either where god lost his shoes or in a neighborhood that did not yet feel improved or safe. Back to Shea. Shea is great ! But could be way better if they would take my critique into consideration. Sincerely with Love ... More

We love the area. The ancient and modern description fits this area perfectly. Our views are priceless. Tony, Gina, Todd and Scott helped us whenever we needed it. Great people! Great homes! Blessed to be a part of it all! Thank you! 10/10 review!

What stands out the most about our home buying experience with Shea has been great people and fabulous, easy communication. This started with the realtor for the community, Berry Staub, who is kind and professional, always follows through, and has become a friend along the journey. Good communication continued throughout the build process as we worked with Wyatt and Kaleb - our project managers. This included emails detailing what stage of the build process we were in and also text communication from the PM's that included pictures of completed projects. They were both easy to talk to and discuss questions, concerns or just review the process with us; Issues were promptly addressed. At close, we were introduced to the warranty team who thoroughly reviewed how the warranty works, what is covered and what is not, how to register our appliances, and how to report issues, if any, All technology was also thoroughly explained by the Foresight team at a White Glove appointment. There were some unforeseen delays due to some design center choices that were discontinued, delayed, and/or arrived damaged, leading to 3 new design center choices being necessary many months into the build. As these weren't specifically Shea 'errors', yet were more related to stock and availability of items chosen, it is difficult to say that it was a Shea problem. What we would have appreciated being different: 1. An online catalogue of Design Center options that we could review prior to our one-time, 4-hour design center appointment. We were expected to quickly make ALL option choices for our home that were not considered structural (ie: cabinet color/design, flooring, handles, etc.) in this single appointment. This led to many back and forth emails with design and the process ended up taking over 6-weeks to complete the choices and to know precisely what the cost of our home would be. Having a second appointment with the designer -or- having the opportunity to review the choices before the appointment would likely have mitigated this long, drawn out process. As we were responsible to pay for the upgrades chosen at time of design center options being chosen, we expected that Shea would be purchasing these items for our home at that time. This is not the process, though. Items selected were purchased just before the build team would need to install them. 2. Some final details that needed touch-ups prior to close were not completed by our initial close date. In fact, it has been two months since we closed and one of the requested fixes is still incomplete. Although our warranty team and project manager are aware of the issue, the problem still exists. What could have/still could be done differently: follow-up with trades and customer to ensure requested work has been completed. Overall, would we buy from Shea again. Absolutely YES! Our home is wonderful and we look forward to enjoying it for years to come. ... More

very responsive to appointment requests.

Everyone from Shea was amazing. We felt like they were truly trying to get us the home that we were looking for and I’d recommend them to anyone

From the start of the sale process to move in, the Shea employees made this new home buying experience the best we have ever had.

Great experience. No issues. One question no one seems to know an answer too - what the heck is going into the common ground behind my home. Please respond - this is been going on for a month. No one knows. That’s ridiculous

The Shes home’s team has been phenomenal! We have been very pleased with every step of the process!!!!

Love shea home. Love the model of the home we bought.

Our sales people Kris and Mike were so inviting and knowledgeable about the product while our super’s Jason and Joe were incredibly responsive and willing to accommodate our concerns. House is a 10/10 and somewhere we can see ourselves for the rest of our lives. So happy.

From the Sales Rep to the Warranty Supervisor, the communication throughout the process was amazing. They truly made our house feel like our home from day one.

Shea Homes built a beautiful home and we are very happy with overall appearance and design. There were minor things that needed to be fixed upon closing but they have or are in the process of being addressed. Everyone has been very friendly throughout the whole process.

Overall, it's been a terrific experience contracting with Shea for our new home in North Scottsdale. New to AZ from the East Coast, the Shea team made the process relatively simple, efficient and comprehensive, with great communication and caring teams. The Sales team of Lynda and Paula made our transition easy to understand and complete. The construction supervisors, Todd and Kory, are absolutely terrific. Their communication and attention to detail made it unnecessary to visit the house during construction, using Teams and FaceTime to view progress and make decisions. The final hand-over of the house and subsequent follow up has been well-handled and efficient. Shea did very well ! My only suggestion to Shea is to include more "upgrades" as standard or provide an allowance for items that most everyone will want and ultimately order. However, the vendors and design team of Shea was incredible to work with and made the selection process smooth and efficient. All choices were included in our home as ordered. Great attention to detail. ... More

Everything went super smooth and quick.

Shea made the home buying and building experience easy. We looked at several builders and none compared to the quality of Shea.

Best experience with realtor, Megan, builder Mike , design Kyle T.

Although our experience with Shea Builders has been, for the most part, very positive, there are some issues that still require attention. For example: We were promised that the exterior paint problems would be addressed prior to closing. Two months, the area outside our front door remains unpainted, although it has been scheduled on at least three different times. I don’t understand why the painter has been unresponsive. Ryan has certainly gone out of his way to get this done! Shea needs to pay more attention to the quality of work that some of the subcontractors are performing. Cabinet doors still do not work or fit properly, even though an Oak Craft person has been here to correct the problems. Interior doors don’t close properly, not because of settling or expansion, but due to hinges or plates not being installed properly. Finally, our range hood vent cover is sitting in boxes in our garage, uninstalled, because the installers didn’t know what to do when they came to install it (twice). Items being on back order is one thing. Not being able to install them when they arrive is another. Ryan has scheduled a date in September to get most of the work completed, and I commend him for his responsiveness!! ... More

I'm a Real Estate agent so I'm very familiar with different builder, there were a few bumps on the road with starting of the construction besides that very responsive, I'm very express by customer services after closing. I highly recommend Shea

Buying experience with the Sales staff was great. Post-closing not as good. I found a box of nails on my roof two months after closing. 30-day review did not go smoothly. Multiple trades for touch-up issues were scheduled without letting us know. Also, our backyard gate/fence was installed the wrong way and, 9 weeks after closing, it still has not been remedied. Multiple issues with post-closing items still remain pending.