Shea Homes Reviews in Phoenix Mesa, AZ

This is my second time with Shea and again, the whole process was a great experience as before. Their house is really in great quality and the customer service is so good. Our dedicated customer service rep is very helpful and responsive. Overall, a trustworthy builder.

Everyone has been responsive and nice. Thank you.

I could not have asked for a more smooth and better experience from start to finish. I kept waiting for something to go wrong, but nothing ever did! I would highly recommend Shea Homes to anyone.

Always very helpful and responsive.

Great experience from beginning to end!

The Shea Home Team experience made our purchasing communications easy to follow, understand and not waste valuable time and resources.

Great house ! Love the design and quality.

We have ha d a great experience with the builder

Shea is engaged throughout the entire process, from design to beyond the close, overall a great experience!!

So far has been a very good experience!

I love Shea Homes! I had the best experience with Shea’s Sale representative, Mike C. and his manager Justin. They were always quick to resolve any issues while we going through the home building process. The Superintendent Mike K were always helpful to fix issues as well. Overall, I really love Shea homes. Great design, price fairly and excellent warranty service as well. The builder that “Cares”

Excellent quality of construction and finishes

Jared Sully our field manager inherited us after a rather slow and lackluster start to the building process, our initial field manager wasn’t great. Too many mistakes and oversights. Jared was appointed to us a few months in by Scott Ray to handle the final build out. Jared was phenomenal! He got things on track and didn’t settle for mediocrity. He truly believes in doing things right and right on time. Hands down, Jared Sully is the reason for our trust in Shea Homes. He is truly an asset to Shea Homes.

Overall we are satisfied with the new home despite some minor issues, which were addressed during one month follow up. They are quite responsive to issues and repair requests.

Overall quality for a track home was excellent!

Nice experience working with the Shea team. Very responsive to address any issue I had quickly.

The care and concern throughout the team layers. Each took the time to listen and understand our needs from the start of the process to our one month review. Even though the whole team is exceptional... Steve S. has truly made the Shea experience one that we will never forget. He really goes the extra mile for his customers. Thanks again !

We are 2 months post move in and have nothing but great experiences to share regarding Shea. From the Sales process thru to construction, closing, move in, and post follow-up all experiences have been first class!

Awesome experience working with Shea representatives all the way from Sales, Supers, technicians and Reps. Very prompt and responsive.

Excellent experience! I ultimately bought my Shea home the virtual way! COVID-19 has changed many things for us all. After searching different Arizona areas and houses on line, I determined the Wickenburg Ranch development was a good fit. I love the terrain, the hills and mountains, the openness was extremely appealing! Gave me a sense of freedom.! Fortunately when I made contact with Shea homes for “move-in”ready homes, I was connected to Ted. Ted is a terrific person to work with. He conducted virtual tours multiple times on several homes of interest. I have to admit I procrastinated and missed opportunities. A few months later, I contacted Ted again and he helped me find a lovely home. Ted is an excellent resource and very patient. TaDa... .. I own a Shea home!! It is well built with modern design features and style! First time I actually saw my home was just before closing! My trust in Shea builders was on target! Thus far no problems or disappointments! How fortunate am I to have chosen a Shea built home! Also, the amenities and program offerings are impressive! I’m not a golfer but I enjoy the beauty of the landscape! Yup- I am happy camper!! Based on my experience, I highly recommend the purchase of a Shea built home!! ... More

So far, so good. Good customer service rep.

My home buying experience with SheaHomes was great. Eric and Marci made sure that I am comfortable at each step. There was no aggressive selling or any kind of rush. Both Eric and Marci are very prompt in their communication. Eric has a wealth of experience working with SheaHomes and Marci is very thorough in all the paperwork. The closing experience was good too and after moving in, their customer service continues with the great experience we have had till now. The build quality is excellent and there are no complaints at all. I recommend buying home with SheaHomes.

From the moment I inquired about buying a Shea Home, the experience was amazing. Everyone was great to work with and very understanding. They we're knowledgeable and answered all my questions. I really like what Shea offered over some of the other builders. Some of their options that other builders charge for were standard features for Shea. I really enjoyed working with the community rep, some of the design center reps, and the project manager. The excitement of having a new home built is so much fun and not having any issues made it that much more enjoyable. Any issues or concerns that were brought to their attention it was handled immediately and also confirmed that to me as the buyer. I feel the price was very competitive based on what they offered and I was able to get the lot that I wanted, as well. I highly recommend Shea Homes. ... More

It was the easiest experience one could ask for. The staff was helpful from beginning to end. Actually, they are still hopeful even after the build was finished. Very friendly.

The sales staff, Aimee in particular, was outstanding in their responsiveness and knowledge of the home, the design and the materials/finishes. The lot location is just what we wanted. Our primary difficulty in this purchase was dealing with the policies of Shea Mortgage. NOT the staff, they were really good at working with us. But taking several months to finalize the mortgage qualification process in our particular case was ridiculous. Especially in light of the fact we could easily of paid cash. But, it seems all of those "Hoops" were necessary for them to be able to immediately sell our mortgage after closing. To run the customer ragged as happened was really unnecessary. Had there not been an $8,000 incentive attached to obtaining the mortgage through Shea, I would have gone with my local lender and had it done in 30 days without the added stress and work required of me in providing documentation upon documentation. All that said, we love being a homeowner at Encanterra and look forward to many years of retirement living. ... More