Shea Homes Reviews in Phoenix Mesa, AZ

Great communication with site supervisor and sales person from start to finish. We would highly recommend Shea for you next home build

Listened to my wants, rather than what they wanted to sell me. Everyone had a welcoming spirit (employees and volunteers). Accommodating even after the sale was made, like the lifestyle was more important than the house.

I was very happy with my experience. Charmaine was great. My only issue was the lack of water pressure in my shower from day 1. Shea refused to fix the problem and I had to hire a plumber to address the issue

Great home buying experience, quality work. Very happy with Shea.

The service was amazing, though some of the work could have been improved. Overall, I’m satisfied with everything. The sales team was great, and the sales warranty crew was awesome.

Love working with all the shea people - great sales, builders, and warranty rep

Tammy and her staff were outstanding in answering my many questions in a timely manner.

My wife and I have recently closed on a Shea Signature home in Scottsdale AZ. All of the Shea team members we have met have been spectacular. They are kind, patient, helpful and very quick to reply to a call, text or email. Throughout the entire process from the quote to the design to the follow up and visiting the site they have never let us down once. They are consummate professionals and who would gladly purchase again as well as recommend to our family and friends. As an engineer I was extremely detailed and curious about many details in the construction and the home. Since we closed I hired a plumber for some additional work such as a water filtration system in the garage for the whole house and other items. They have shared by their observation that the quality of the build and the logic of construction matters are both very up to date as well as to high standards. That was reassuring as I am not in the construction business. We love the quality fit and finish of the floors, walls, cabinets, counter tops, etc. no loose ends or sloppy work. The punch list was minor and negligible. We also received the house so spotless it was beyond expectations of clean. We wish Shea Home continued success to that they may bring this joy to other homeowners. ... More

Working with Shea was a great experience at every stage of the process. The buying process was straightforward. The Design process seemed like it would be overwhelming, but the professionalism of the staff made it simple. Project Management was exceptional. We loved how Shea kept us engaged throughout the construction process. Truly a first class experience.

Experience overall was very good. Sales staff was exceptional to work with. Superintendent of construction and associate were both extremely helpful and showed great attention to detail throughout the build process. Worked with Shea Mortgage and staff was also great to work with. We’re very much enjoying our new home. Only minimal items found during first 30 days of occupancy, but response to addressing a couple of items has been slow. Otherwise, I can’t say enough positive things in regard to our experience to date.

The Sales team at The Reserves Lone Mountain was always helpful, responsive and made the process less stressful. Overall I give the sales Team 5 stars. Everyone was always helpful and sincerely cared for my concerns. The only thing that is stressful is that non of the other departments that handle everything after closing do not focus on client satisfaction to level sales did. Don’t get me wrong I do believe in the Shea Homes Product.No home is perfect after completion. But I feel like there should be more organization and communication between Trades and builder during repairs done after closing. And this critique is not aimed at anyone in the warrenty department. I understand and am aware they have to follow Shea’s policy. They need to make a system that allows trades to know what needs to be fixed or replaced prior to visit. And trades should take up their issues with builder not the customer when shea sends them for repairs. As it is stressful and feels like a full time job for 1 year warranty process of fixing everything. As someone who has built more than one home. My advice to Shea for my overall critique. FOCUS ON HOW YOU can make the client experience better for repairs. Implement a check system like Camelot prior to closing of repairs important to the customer. Focus more on the clients concerns prior then after closing. This will lead to SHEA enhancing its client satisfaction. As I stated above as someone who has built many homes with a number of different builders. If Shea Corporate! implemented some new things for their employees for the system of repairs prior and after. I truly believe the brand and product would be near or better then competing builders around the valley if they refocused this one aspect seeing is that the product itself is great. But wear and Tear items done during building need to be solved before closing. As it ads overwhelmingly to the one year warranty experience as stated above. I am aware nothing is perfect. But I believe there is always room for improvement. I do recommend the product but I recommend that any items damaged before close be resolved or have a solution communicated prior as well. If that small possible improvement in the system was achieved, I do feel like I’d be able to give a full 5 star review rather then 3. I truly believe that if Shea implemented the improvements I stated above it would lead to even a greater success as a brand. Shea Homes if you Read this ! Out of all your competitors I’ve worked with on new home projects! You currently take 2nd place but you easily could be first if you implemented new policy and procedure that allowed people to move in to their house with there items of concern fixed. And yes it can be done. As I have had a happier experience with Camelot in my post close experience. Your next question why didn’t you build with Camelot again then ? Because I did not like the location of any of the new community locations. They were either where god lost his shoes or in a neighborhood that did not yet feel improved or safe. Back to Shea. Shea is great ! But could be way better if they would take my critique into consideration. Sincerely with Love ... More

We love the area. The ancient and modern description fits this area perfectly. Our views are priceless. Tony, Gina, Todd and Scott helped us whenever we needed it. Great people! Great homes! Blessed to be a part of it all! Thank you! 10/10 review!

Our overall home purchase experience with Shea Homes Encanterra at Queen Creek was excellent! Amber did an outstanding job from the beginning of our engagement with Encanterra Queen Creek, during the process, all the way to our escrow closing. The Design Team did a very thorough job of presenting the options for our home. Our Project Manager, Antonio, did a professional and thorough explanation during our construction progress visits. The escrow closing team was thorough, timely, and a great no-surprises experience. We closed on time. There were several minor maintenance issues with our home, but Matt has been extremely responsive. The issues were addressed right away without any problems. Overall, a wonderful experience! You are in good hands with Shea Homes Encanterra! ... More

What stands out the most about our home buying experience with Shea has been great people and fabulous, easy communication. This started with the realtor for the community, Berry Staub, who is kind and professional, always follows through, and has become a friend along the journey. Good communication continued throughout the build process as we worked with Wyatt and Kaleb - our project managers. This included emails detailing what stage of the build process we were in and also text communication from the PM's that included pictures of completed projects. They were both easy to talk to and discuss questions, concerns or just review the process with us; Issues were promptly addressed. At close, we were introduced to the warranty team who thoroughly reviewed how the warranty works, what is covered and what is not, how to register our appliances, and how to report issues, if any, All technology was also thoroughly explained by the Foresight team at a White Glove appointment. There were some unforeseen delays due to some design center choices that were discontinued, delayed, and/or arrived damaged, leading to 3 new design center choices being necessary many months into the build. As these weren't specifically Shea 'errors', yet were more related to stock and availability of items chosen, it is difficult to say that it was a Shea problem. What we would have appreciated being different: 1. An online catalogue of Design Center options that we could review prior to our one-time, 4-hour design center appointment. We were expected to quickly make ALL option choices for our home that were not considered structural (ie: cabinet color/design, flooring, handles, etc.) in this single appointment. This led to many back and forth emails with design and the process ended up taking over 6-weeks to complete the choices and to know precisely what the cost of our home would be. Having a second appointment with the designer -or- having the opportunity to review the choices before the appointment would likely have mitigated this long, drawn out process. As we were responsible to pay for the upgrades chosen at time of design center options being chosen, we expected that Shea would be purchasing these items for our home at that time. This is not the process, though. Items selected were purchased just before the build team would need to install them. 2. Some final details that needed touch-ups prior to close were not completed by our initial close date. In fact, it has been two months since we closed and one of the requested fixes is still incomplete. Although our warranty team and project manager are aware of the issue, the problem still exists. What could have/still could be done differently: follow-up with trades and customer to ensure requested work has been completed. Overall, would we buy from Shea again. Absolutely YES! Our home is wonderful and we look forward to enjoying it for years to come. ... More

very responsive to appointment requests.

We had a great team throughout the process. Our home is beautiful and we love it!

Everyone from Shea was amazing. We felt like they were truly trying to get us the home that we were looking for and I’d recommend them to anyone

It has been over 30 years since I have purchased a new home and I was very impressed with the customer service throughout the process.; from the sales representative, Charmaine, to the Shea finance group. Everyone was so responsive to my inquiries; regardless how silly some of my questions may have been. I couldn't have asked for a better experience.

Was a very good experience

A really wonderful experience overall. Pre Inspection and care were truly exceptional. Follow-ups also were 100%. Lastly, a very easy close. We have owned many homes and this one makes us happy!

From the start of the sale process to move in, the Shea employees made this new home buying experience the best we have ever had.

I moved here for community and it is well planned.

Great experience. No issues. One question no one seems to know an answer too - what the heck is going into the common ground behind my home. Please respond - this is been going on for a month. No one knows. That’s ridiculous

The move-in was the best we've had (moved into three new homes prior to this one). Attention to detail was excellent. Once we moved in, there were some issues with the A/C, the hood cover over the stove, and the Wi-Fi. However, items like that are to be expected to some extent with a new build, and they were fixed quickly and well.

Great experience all around! Home is beautiful and Design center was very flexible with cabinet layout. Lots of beautiful options! Realtor and builder sent weekly pics of progress and after move in, fast to fix anything that isn’t perfect.