Shea Homes Reviews in Oakland Alameda, CA

Don’t use Shea mortgage! And upgrade options are very overpriced. Things that can be done later, such as landscaping, are better to do on your own.

The process of buying the house was good. It was not easy but it is long and gone through step by step process. The only thing I was hoping about the property tax amount should have been mentioned clearly during initial days of the purchase of the house when they have sold many house in the same complex. The amount was not clear until last min to us. Except that I had good experience in buying the house with Shea.

Shea Homes have a great reputation as a builder, and this is one of the main reasons I purchased this home.

Good buying experience but experiencing consistent issues and a long turn around on service request

Several issues during the first three months. Warranty team responds but not a good expereince finding these many issues with a brand new house.

There is a lot of below-quality workmanship we found out. Most electrical power outlets were installed unsymmetrically. The kitchen cabinets have a lot of dings. One of our windows is uneven measurements. That's what we observed within the first few weeks of moving in

Maybe I had higher hopes, but the quality of the workmanship and materials wasn't quite what I had expected. Stains on the carpet, misaligned/unaligned wall openings, and a broken appliance that was supposed to be fixed over a month ago. I still trust that all my issues will be resolved since the customer service rep is very responsive. But the wait is way more than I had expected from a builder like Shea.

First time buying new home build , it was new experience , but you could have your sales people more clear in their instructions or information on what to do. But at the end I am happy with m house, thank you

I feel like you were very anxious to pay off my realtor and get her out of the picture leaving me do negotiate with a large corporation without any real representation. Seemed like your attitude was pretty much - "well, we have six units left - take it or leave it." In other words not much accomodation. It's a little early to decide what kind of value we got. Some aspects of our new home I truly love. Others, well, seems like you cheaped out or the at least the jury is still out.

I ultimately bought the place for the location and view...but Shea didn’t make it easy. It was a struggle every step of the way. I don’t know if that’s because I had already been working with a lender, and didn’t want to go with Shea Mortgage, (they wouldn’t even quote me ballpark rates), or because that’s just how they work. Getting responses, tracking down information, getting forms completed, it was always chasing after multiple people to get what we needed. Now that I am living in the space, I see a lot of workmanship issues, things that were just lazy/sloppy finishes, where I expect more for the price I paid. Still working with them to take care of some of those issues. That side of customer service seems to be going ok. ... More

Question everything. Many things are not as pictured. Shea constantly substitutes vendors, often not for the better. They tend to blame the vendors for reasons the substitution is inferior but when you talk to the vendor it is a different story. This project is almost complete and Shea wants to be gone. It shows in having a finished house and the amount of time I spend waiting for repairs. Not much pride in their product at this point in the development. Everyone says in the beginning it was much better and Shea made sure things were done right. Two months later I still can not use my master shower. It will be repaired in another 3 weeks ... More

Lots of items need fixing in this house!

Ensure you check everything works cause they don’t seem to do that QA. For a brand new home at this price, we found things not working or broken items and gas leak in water heater closet that PG&E needed to come for and told us they don’t know why the builders just didn’t tighten. Some issues we had to go back and forth on with other vendors only to find out the builder needed to come check as they didn’t wire. We are waiting on some issues still to be fixed. Elevator didn’t work the one day within a month if moving in. Definitely wouldn’t have expected this many issues with a new home. Floor material used is really really bad and not durable at all!!! Gets scratched and damaged VERY easily. We were told garages would fit big cars but it is very very tight and tough to get in and out if your car in the garage. Also no ramp to drive car into garage as entrance has a bump so you have to get yourself own ramps. Garage unfinished which we knew but would have been nice to have completed. Also garbage bins have to be stored and pulled in and out every week from the tight spaced garage. Definitely the garage space is the biggest inconvenience with how it was planned. We were told our building was the last only to see new construction of the same type condos right now, thus could have opted for other floors and plans had they been honest and not felt like we had to rush cause they were selling out. ... More

Builder is slow to respond to issues. Lack of transparency with items that they will not be able to complete and/or deliver by the time the house is delivered to home buyer. Poor coordination and communication with Shea staff as well as with trades. Lack of accountability for trades that don’t do their job well or staff that don’t follow through.

The initial home-buying process went smoothly, although it took the company a long time to finish building my home. Now that I'm in it, I see issues with some of the workmanship, mostly with what appears to have been touch-up work to finish the job. Some of the painting, cabinetry, and other installations were done very sloppily, as if the workers rushed to finish and get out of here. Dealing with these and other issues with Shea's Customer Service also hasn't been the best experience. The representative I've been working with to fix problems doesn't communicate well at all, and she gets things wrong or forgets things all the time. When I've pointed them out to her, she's gotten rude, defensive, and even accusatory, as if these problems or misunderstandings are my fault. She just doesn't seem to care about my convenience or overall satisfaction. She makes decisions based on what seems satisfactory to her or what she thinks I should just accept, instead of asking me about what I want, including when repair technicians are scheduled. She doesn't apologize for mistakes and miscommunications, and gets upset if I don't just accept her decisions and treatment, to the point where she won't even respond to me. I don't look forward to having to work with this person for the next few years. ... More

I will hold back on statement for now.

Carpet was very bad and even when their own people agreed that carpet is in bad condition, office guys just wanted to fix the problem

Our home was built during covid when there was a shortage of construction workers, etc. Very sloppy paint job, carpet job, and quality is very poor. This is our second Shea home. First one out of state no issues. Our warranty care person in this particular community is not very responsive with following up and fixing the issues. Very bad experience with this particular home. Three months into our brand new home we had a master bathroom leak. Shea had to demolition the the whole master bathroom. Leaked into our neighbors ceiling below. Shea refuses to pay for full carpet cleaning that their contractors destroyed and stained. Just awful!!!! ... More

we were told all the extras were included in the price because of the home was already built. Come to find out nothing was included.. Everything wasn’t add-on. Very frustrated that they showed up with a TV mount saying it was no charge/free. It was part of the house. We didn’t even want or use the TV mount and later looked at our paperwork seeing they charged us $450 for a TV mount we didn’t even want or use. They would not credit me nor would they throw something in that value like a lousy outlet that should’ve been there to begin with. frustrating to say the least

Need better planning Quality of appliances is bad It’s been 3 months still waiting for microwave.- the one we got is not good and bad quality Fridge is bad - bad quality

ask to see appliances , toilets and question every thing.

This has been a frustrating experience with the builder and HOA. My master bathroom marble countertop is flawed. It was not sealed and water spots have marred the countertop. Moved in May 2021 and still waiting for this issue to be resolved by builder. Keep getting excuse of that this particular marble company is short on staff. However, the new home still up for sale, they were able to install an upgraded marble countertop in the master bathroom. Very disappointed in builder and HOA. I thought Toll Brothers was inferior. They are a cut above Shea. Rethink Shea Homes - please. You will put more money into your home once you move-in. Also, beware of ANTS. This is there territory and you they will be in your new home. Shea will not bring out a pest control. This is the homeowners expense. ... More