Skip main navigation

What Homeowners Have to Say About Shea Homes in Orange County

Read the 15 homeowner reviews of Shea Homes's new homes in the Orange County area. Orange County homeowners rated Shea Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the Orange County area

star-rating

15 Reviews - 5 Communities

5 ★(10)

4 ★(3)

3 ★(1)

2 ★(1)

1 ★(0)

Quality 4.1

Trustworthiness 4.4

Value 4.4

Responsiveness 4.2

star-rating Great customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Irvine, CA
  • May 25, 2021

This is my second time with Shea and again, the whole process was a great experience as before. Their house is really in great quality and the customer service is so good. Our dedicated customer service rep is very helpful and responsive. Overall, a trustworthy builder. ... More

star-rating Shea Homes - The builder did everything they said they were going to do and

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Joseph N.
  • Huntington Beach, CA
  • May 12, 2021

The builder did everything they said they were going to do and were a pleasure to work with throughout the project.

star-rating Shea Homes - Service has been great from sales to service!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ravinder S.
  • Yorba Linda, CA
  • April 15, 2021

Service has been great from sales to service!!! Really appreciate all the attention!

star-rating Shea Homes - It was very good and fair.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Moemen M.
  • Irvine, CA
  • February 23, 2021

It was very good and fair. They treated us kindly and gave us great service.

star-rating Shea Homes - My family very enjoyed!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Thanhhai N.
  • Garden Grove, CA
  • November 19, 2020

My family very enjoyed! Thanks

star-rating Smooth Transaction

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Huntington Beach, CA
  • February 17, 2021

Shea kept us very informed of all deadlines and set expectations for us as buyers. All records were documented and organized for us so there was no confusion as to what was agreed to and promised.

star-rating Shea Homes - We felt comfortably and easily to relax.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Van N.
  • Garden Grove, CA
  • February 16, 2021

We felt comfortably and easily to relax. Thank you!

star-rating Customer Service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Vanessa D.
  • Garden Grove, CA
  • November 12, 2020

All the employees we’ve interacted with especially Linda at Shea provides exceptional service. Home technology was a plus! We are please with our Shea home.

star-rating Shea Homes - When buying a Shea home you get the most bang for your buck.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Megan L.
  • Lake Forest, CA
  • February 23, 2021

When buying a Shea home you get the most bang for your buck. Shea design center pricing is better than any other home builder out there with premium products.

star-rating After sale customer service has been the highlight of our Shea experience. The construction manager and service manager are outstanding.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Richard Z.
  • Seal Beach, CA
  • January 20, 2021

First class builder that handles problems in the most professional and expeditious manner.

star-rating Shea Homes - Good build quality, but not great.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Vu H.
  • Garden Grove, CA
  • November 26, 2020

Good build quality, but not great. Sales process was simple and streamlined. Overall a good experience except for HOA CC&Rs - overkill for 70 home tract.

star-rating Shea Homes - New home met our expectations.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Phillip D.
  • Irvine, CA
  • January 12, 2021

New home met our expectations. A few minor issues; however, response to service requests have been slow or ignored altogether. Leaves a sour note on an otherwise good experience.

star-rating Shea Homes - Overall a reasonable experience.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Christopher K.
  • Huntington Beach, CA
  • November 18, 2020

Overall a reasonable experience. While a large company centered on process, people make or break their experience. We did run into some bad apples, but that was made up to some degree by others. We are still awaiting for the customer service to meet our expectations. ... More

star-rating Shea Homes - many things that were not complete at move in, had to deal with

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Huntington Beach, CA
  • November 12, 2020

many things that were not complete at move in, had to deal with workers coming to fix things for the past 4 months

star-rating Shea Homes - quality of workmanship was very bad!

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Hai N.
  • Garden Grove, CA
  • January 12, 2021

quality of workmanship was very bad!

Shea Homes responded:
Thank you for your feedback. Our Customer Service team will be in contact with you soon to speak with you further about your concerns. shea ... More