Shea Homes Reviews in Salinas, CA

Our experience with Shea Homes was exceptional from start to finish. From the bidding process to construction, selecting upgrades, and the final handover, every step was seamless. We were supported by a team of highly skilled and professional individuals who addressed all our concerns with care and efficiency. If given the choice, we would gladly go through the process with them again.

Great Builder thanks for a Beautiful Home

Everyone we touched from Shea are so helpful and trustworthy. All minor issues could be fixed asap.

Josh, our salesperson at The Dunes, was amazing. He was knowledgeable, very helpful, patient with questions, always available, and pleasant to work with

We had a fantastic experience purchasing our home through Shea Homes. The process from putting down a deposit to moving in is so streamlined and easy to understand. The Shea Homes team members are very professional and quick to respond to questions or concerns. In the current real estate market, purchasing a home can be a very stressful and daunting process. Buying through Shea Homes took all the stress off of bidding wars, losing offers, and all the other issues in buying a pre-existing home. The best part is that we did not have to endure living through a remodel. Most of the homes in our area are very old and out-of-date. Having an updated new home on the Monterey Peninsula is a rare find. I would not hesitate to buy through Shea Homes! ... More

My experience with Shea was very good from start to finish of home. Communication was great and no issues with Shea's responsiveness. Was given the name of a job site foreman who kept me posted along the way of construction, which included several walk throughs of the home before it was completed. I highly recommend Shea as a home builder.

It was a great experience buying the Shea home in Dunes. The build quality was top notch, and the mistakes were quickly corrected. We knew this going in because we already bought a Shea home in the past. The sales staff here at the Dunes took care of the preliminary requirements and guided us all through the purchase process. Most commendable was the staff that took care of fixing the construction defects. Isaac was always available to address our concerns and he showed us how to make the most of the features of the house. Overall, it was a very satisfying experience and will buy from Shea again after this one. ... More

Bernadette from Sale office and Sam from walkthrough have gone above and beyond to help us out.

Fantastic. He has responded quickly, He goes out of his way to make sure everything is great with our home.

very responsive and professional pre purchase experience. a little disappointing with issues once in the home.

The communication throughout the process was amazing..Everyone I dealt with was very helpful and you could tell they really cared about making sure our questions needs were meet.

The sales team was good. Pricing above market with initial homes seems like initial home buyers should be made whole with some upgrades. Or rebates . Lack of upgrades relative to model homes is unusual. We’ve bought two prior new homes and the builders were happy to offer us upgrades.. thesewe are profane of happy with the technology and remote app abilities of the home.

Good all around. Would recommend.

We`ve been very pleased with Shea

The Shea reps at the Enclave sales center were professional and helpful (Tamara and TJ). The experience at the Livermore design center was outstanding. Kristin was knowledgeable, professional and patient. The construction manager for my home, Dave, was courteous, professional and very accommodating. The Shea rep who did the walk through, Octavio, was outstanding and very responsive to my questions and concerns. I appreciate his help in everything he did, including the 30 day walk through. My primary complaint is that Shea homes is not very flexible in the options for their homes (for example, the use of hardwood on the stairs is not allowed), or making simple custom modifications (for example, widening a bedroom doorway for wheelchair access). ... More

It has been a great experience purchasing my Shea home. Everyone we've met from the sales office to the service team is very professional and helpful, except for Michele in the Design office (I believe she is a VP of some sort), who told me to rethink if this is the right home for me when I requested some minor design changes during the design phase.

Shea was very responsive at every step of the way. We are very happy with our home. In full transparency, there were a few workmanship issues with the house (expected for houses being built at this scale), but Shea's customer service and warranty quickly addressed any issues and continue to follow up proactively.

Two of the big benefits of this home is that it is a smart home with every appliance connected and controlled via the internet and gas solar electricity with an EV plug for charging. It is easy to open the front door remotely, turn on lights, view security cameras, cycle the water heater for instant hot water, turn on the heat upstairs and downstairs and gave packages delivered from Amazon right into the garage via automated garage door access.

We are very satisfied with Shea Home through wonderful customer services

It would better to each house in the area to have a unique house number even the homes are on different streets. There are several homes with the same house numbers. This causes mis-deliveries of packages

Landscaping in front yard not great

The overall homebuying experience was long and a little convoluted, which may have been in part due to the development being new and things still being worked out. An example is that I was told that I would have a backyard sprinkler station installed for me to use while looking at the model homes, but then told after I started the buying process that it was not part of the offering. I was also not too impressed with the Shea Mortgage folks and the amount of paperwork I had to continually update and resubmit, seemed very duplicative and time consuming. For a track home, the quality is pretty good, The most disappointing was the cracks in my garage cement, which I get will happen as the house ages, but it hasnt been that long. I pointed it out during the delivery and was told that the cracks were within tolerance and did not have to be fixed. The rest of the issues overall have been minor, with some electrical switches and fans not working properly. I do get the impression that they do want to fix things and make sure all is working properly, which helps with the trustworthiness and responsiveness scores. The overall value for the price paid is pretty good in comparison to other homes for sale in the area. ... More

From the initial visit at Dunes the sales office did a great job reviewing the lots and the purchase process. Our experience with Shea mortgage was very disappointing, the agent had no clues to look into our credit and assets . I would not recommend working with the mortgage company. Once we got our loan approval from another agent, the home buying became fun, the design center agent was very helpful to select options , the walk through was absolutely incredible, very thorough, and educational .

Did not enjoy the design center. The attitude of the designer made me think twice about any extras. Hence, I did the minimum. My son and I walked out shaking our heads.

My experience with the builder could have been better. The house is okay... Because of when I purchased the home, I was not able to choose any options/ upgrades. Therefore, there are many materials use in the house I do not like. I will now have to spend a lot of money upgrading my house....