Shea Homes Reviews

Shea Homes sales representatives are exceptional. They are professional and efficient. My emails and text messages are always responded within minutes. Their customer service team is super helpful as well. It ensured a smooth and pleasant purchase and move-in process. The quality and technology included in my new home are advanced. Shea Homes also provided complimentary white glove services to setup each systems. I believe this new property has great potential in value.

We are very pleased with our home and the Shea homes staff.

We recently built a Stonehaven in the Canyons. James was our Field Supervisor and Jill is our warranty specialist. James has great attention to detail and even one of the Douglas County housing inspectors told me : "this team at the Canyons builds some of the best homes I've ever seen". The fellow from CDI (a free Shea service) got all our locks, garage doors, HVAC, and light dimmers talking to one another, loaded them on our phones, and connected to Alexa. At our one month warranty check in , Jill got the 3 minor issues we had resolved quickly. We love our house, our neighbors are great and Shea is so well organized and professional. ... More

Josh and Jeremi were amazing! From the very beginning, Josh made sure the selection, design, and approval process went smoothly. Once the building began, Jeremi was consistently communicating and made sure we were up to date with every phase. I could not be more happy with the home buying experience because of Josh and Jeremi. Thank you!

We had a fantastic experience with Shea Homes. The quality of the home is outstanding—every detail was thoughtfully designed and precisely executed. From materials to finishes, you can really feel the craftsmanship. What impressed us even more was their responsiveness after the closing. The warranty team is professional, friendly, and truly committed to making sure everything is just right. It’s clear Shea cares not just about building great homes, but also about taking care of their homeowners long-term. Highly recommended!

My wife and I have recently closed on a Shea Signature home in Scottsdale AZ. All of the Shea team members we have met have been spectacular. They are kind, patient, helpful and very quick to reply to a call, text or email. Throughout the entire process from the quote to the design to the follow up and visiting the site they have never let us down once. They are consummate professionals and who would gladly purchase again as well as recommend to our family and friends. As an engineer I was extremely detailed and curious about many details in the construction and the home. Since we closed I hired a plumber for some additional work such as a water filtration system in the garage for the whole house and other items. They have shared by their observation that the quality of the build and the logic of construction matters are both very up to date as well as to high standards. That was reassuring as I am not in the construction business. We love the quality fit and finish of the floors, walls, cabinets, counter tops, etc. no loose ends or sloppy work. The punch list was minor and negligible. We also received the house so spotless it was beyond expectations of clean. We wish Shea Home continued success to that they may bring this joy to other homeowners. ... More

Built long distance - having a good project manager was key.

I waited to respond as it’s been a rocky start. I like my unit even with issues from start. I’m still waiting for them to fix Feel focus here is on the visitors and not those of us who live here. Needs increase in infrastructure stop signs at restaurant and I’m not sure what do you can’t have outsiders roaming around all night long after cafe etc locked and gated. It’s very noisy rarely quiet, too many events which at times make hard to leave or get in. Feel we as owners pay for others to have the experience with no thought how impacts those living here. Mgt has been mostly absent. They don’t respond to issues. ... More

Working with Shea was a great experience at every stage of the process. The buying process was straightforward. The Design process seemed like it would be overwhelming, but the professionalism of the staff made it simple. Project Management was exceptional. We loved how Shea kept us engaged throughout the construction process. Truly a first class experience.

As a real estate agent myself, I have more experience dealing with builders than a normal person. This is by far the worst experience I had. People working there are rude, inconsiderate, and negligent. The rep mistakenly refunded my deposit, which I had rewire the fund and pay for the wire and returned wire fees. During the set time of closing, I was very sick under Covid. They were not willing give me an extra day to complete the transaction and threaten me to add penalty and forfeited my deposit. After closing, there were absolutely no services at all. I could not reach anyone for questions and services. Moreover, five months passed, none of the initial concerns was addressed and I still don’t have the key to the community pool and public area access. Worst ever experience!!! No one deserves this kind of treatment when making a big investment in life. ... More

The whole home buying experience was actually pretty easy. The entire staff is very friendly and helpful. The bill quality of Shea Holmes borders on five stars. I gave it four stars because they were just some silly finishing mistakes that really should’ve been captured and addressed prior to us moving in. Mostly painting so it was just cosmetic touchup stuff but still at the price point they should’ve found these.

Troy, Kristine and Laura have done a great job in quickly responding to and addressing issues that arose once we moved in. Tremendous, timely response and resolution of those issues.

We built our forever retirement house starting last fall and moved in two months ago. Every representative of Shea has been very professional and responsive. Our third party home inspector said this was a very well built home. We have had no issues beyond a few minor cosmetic things and those were quickly resolved. We highly recommend Shea and Encanterra.

The quality and craftsmanship of the home are outstanding. The followi-up warranty support have been excellent.

We had a great experience working with Shea Homes on our purchase of a home in Fox Point Farms! Spencer was always helpful and professional on the sales side, Candace was so helpful in selecting design options, and Victor has been great as our warranty representative. Our thanks to them and the rest of the team at Shea ...

Thanks to Courtney and Brad for making this such a terrific experience. Total quality and class all around.

Shea has a quality team and produces their homes on time. Selections are limited with some choices being very dated in style. Overall a good experience based on the other large builders we have been involved with.

We had a great experience with Matt in sales. He is friendly and does a great job with keeping you informed. Overall we had a good home buying experience.

My experience with Kim as the Sales Consultant and Joel, Jorge in Construction was excellent. Brandon in Customer Care was superb. I cannot say enough positive things about Shea. Their commitment to homeowners is second to none!

I've had nothing but great experiences with Shea homes. From initial meeting with Matt, the home builder Zack, and follow up with warranty rep Brandon. These guys have all been A+. I would definitely buy from them again if I were in the market.

Sunnova is undergoing bankruptcy procedures and the homeowners are not being kept up to date on what is happening. We are new and have no idea when our solar system will be connected. More transparency is needed.

We now are happy with the result but did have to work out some details that at first were not being handled well. We did work everything out and love this new home now.

My wife and I purchased from Shea Homes. We looked at many homes and this was the one that stood out that we came back to after viewing others. The Shea team was friendly, helpful and went above and beyond to make this work out. We needed to sell another house and they worked with us around contingencies, timing, and ensuring it worked out. The follow up after move-in has been great and we are very happy in our Shea Home.

We are pleased with quality of our home for the price. We like the home layout, the desire to please client with both house walkins before closing and subsequent months after closing. Would buy from this company again

1 day after moving into our home we have had flooring issues. After nearly 3 months of dragging their feet Shea is finally repairing the issue and having to move us out of our home for 2 weeks. While they are apologizing they are offering $200 a night for room and board for a family of 5. Absolutely ridiculous. They say they are sorry but don't truly step up.This seems to be a common issue for Shea currently.