Shea Homes Reviews

The construction supervisor was very responsive to all issues during the building process.

From our first visit in 2023, to our move-in this past February we have found this home design and buying experience to be superior overall.

Very easy to work with Shea Homes and a great customer experience

Over all nice home - Not a custom experience Some things that we were sold to was not the entire story

This was my fourth new build purchase and having to do it without my late husband made it bittersweet. However, the process went very smoothly and the communication was phenomenal. Every step of the way I was informed of the status and sent photos. When I visited the property as it was being built, I was always greeted with smiling staff who were very eager to help with any questions I had. From the main guard gate to the salespeople to the field staff, everyone was always pleasant and made me feel welcome. This was by far one of the best homebuying experiences I have had. I am very happy with the builder and the community. ... More

Pay attention to the details, pay attention to the difference between model and real house...a lot of what shown in the model after signature you discover in not there....good people in general but sales really focussing in maximizing profit and not to take care of client after sales. Before closure order an home inspection...you might be surprised, reply worth .

We had a wonderful experience from our very first interaction with Sara our customer sales rep, the Design Team, and working with our Field Manager Brad throughout the build process. The Shea team did a great job keeping us updated each week of the process. We love the neighborhood Shea has built and all the amenities to enjoy.

This is the 3rd home we have built and this was by far the best experience!! The team kept us well informed on the status of the entire home build.

The whole experience from purchasing, moving in, and responsiveness were outstanding. The house is very expensive for the square footage. But I think Shea Homes could improve in options 1: option for electric stove top 2: water spigots in back of home 3: patio should be wider (Latitude Model) 4: put a light in the pantry 5: a hot water circulating pump should be standard. Current set up wastes too much water in kitchen before one gets hot water

Sales Rep Bryanne was great. She was wonderful to work with, very responsive and helped us with a design option change. We sincerely appreciated your company honoring a customer’s request for changes.

Shea has a great team! Always transparent and a pleasure to work with.

We love our new Shea home. The house was completed on the date promised. During the construction, we were notified of each major step as well as pictures of each stage of building. Issues that came up during the walk through were addressed immediately. Great communication and great people to work with. We could not be happier.

I was shown all the options that were included with my purchase. It was a comfortable purchase and any questions I had were answered promptly.

I would recommend against buying a home with Shea. The sold a vision of build quality and then continually made excuses of how the subcontractors in the area were low quality but all they had available for the build in a large city. There were multiple unfinished aspects of the build but when we asked that the complete aspects of the build prior to close they threatened to void our contract and keep our deposit if we didn't keep the planned move in date. Every subcontractor that we've had to bring in to fix things has commented on how absurdly poor the workmanship was and how things were just left unfinished (ex. cabinets weren't completely installed). They try to push all aspects of the unfinished build to after closing so they can be fixed "under warranty" without telling you that means they won't get to it for 6-12 months based on their warranty schedule. Overall, very poor experience with a builder that sells itself on "Shea Quality" only to cut corners at every turn. Use a cheaper builder because Shea uses the same subcontractors as other builders but charges a premium for the same build quality. ... More

Cannot say enough good things about Ryan. He was fantastic throughout the build process by keeping us updated and setting realistic expectations. We really felt like we had someone looking out for us! Jen has kind of taken over the mantle now that we are living in our home and early indications she will be just as responsive. They are both great representatives for Shea who have and will continue to personalize the process.

The entire process from start to finish was great

Generally, our experience was very good. We did have a problem with one of our air conditioners however, within a reasonable period of time, it was completely replaced our seller, Laura and warranty Specialist Neal Were in communication with us during the process and saw Us through the problem being resolved.

Shea builds a great home with attention to detail throughout and friendly, helpful employees helping every step of the way. The punch list post-sale was small and quickly attended to. We could not be happier.

Once the house becomes yours, consider yourself lucky if you don't have a silverfish infestation living inside your walls, or a huge amount of ponding in your backyard, or cracks in your stucco or anything else that is significantly wrong, because Shea will not help you.

We had a Shea home built in a 55+ community. It was not a good experience. The quality of the materials used and workmanship was poor. The walls are not straight, the floors creak, the options for finishes are the lowest quality possible with awful color choices, and you have no control over any of it. There was one person who was responsive to questions in a timely manner, but most were not. You are just a number. They are only in it to make money not for the customer service or overall quality of the home.

All personnel respond to all my issues in a timely manner.

From start to finish the team at Shea Homes has been a delight to work with. They have made us feel welcome and at home from the very beginning. We love our Shea Home more than we dreamed we would. The quality of the build is better than any home we've ever owned. Thank you Shea for a an experience that met and surpased our expectations.

the team was very helpful and informative.

Shea Homes did a great job with the sales process, most but not all of their employees were great and accommodating. This being a starter home I was not expecting everything to be amazing but it was not bad. There are definitely some areas where they could have done better such as having gutters over the rear patio door to keep rain from splashing into the home if your door was open. Better quality control for, paint,(there are paint drops on the floor, towel bars, island etc), cabinet install (drawers do not slide well, and the blemishes and wrong install inside the boxes were just covered with stickers), the sound transmission across floors and bedrooms is disappointing (can hear someone showering upstairs and water draining in the kitchen from downstairs). Lastly the community planning for the driveways and alleyways is not the best, it is difficult to park into your own garage if you have a car parked on the driveway and your neighbor has one on theirs (no backing space or wide enough turn radius) Other than these items the house layout is great and the features provided are an upgrade ... More

The post sale representative doesn't do his best job to inspect and verify if the issues have resolved. The manner is subpar and I don't feel respected as a shea home owner.