Shea Homes Reviews

Trilogy is a very nice clean and respectful community.

I put my deposit on a home site with a lot premium. I attended a zoom call of purchasers of homes in the area. The call had many hostile participants. My observations from the interaction of the host with the participants asking questions was a person who was at times disingenuous, evasive mixed in with a lot of happy talk and hyping the Shea family. Questions: cost of HOA dues, communication issues, quality issues, shelving issues, timing. After this experience my instinct was to walk away. I did not. The development is reported to be a gated development yet early before upgrades were selected. I learned Shea was not going to pay for the rear fencing along our street since the street is a boundary of homes for the development. It seems there is a free for all when it comes to fencing. My instincts told me something didn’t seem right. I thought of walking away. I did not Next up was an upgrade meeting Interior Logic Group. No beef with this company, I enjoyed both contacts. I was incensed that the restrictions were severe relative to the options afforded my investment.as well as in my opinion quality vs cost of the upgrades and the convoluted option package provided. I am still incensed by it all. I debated upon returning home, of walking away. I did not. This was the dead of winter, so I took the opportunity to visit my snowcapped site foundation in place. I thought to myself the water features were questionable sunk low relative to my site elevation. I questioned the lot premium, and the road elevation which I was not aware of. These issues did not sync with the premium. It was, however, difficult to tell during the visit due to the weather. During my zoom call noted above, during the happy talk part the host stated we want the purchaser to come out and take a tour of their home during construction prior to drywall installation. My construction contact tried to dissuade me from taking the opportunity to visit. I came anyway and found a hole cut in the exterior wall and a fireplace framing in place. I did not purchase a fireplace. I asked for a guaranteed warranty relative to the mistake and hole cut in the wall and was ignored. After leaving I sent an email to my contact asking why did I paid a premium for a site the road elevation slope down toward my end of the road and water feature was sunk low relative to the elevation of my site? The answer back, my premium was for the view of the golf tee across the road to the neighboring development. My instincts said to walkway. I did not. I arrived at home the week before closing for a warranty walk through with a professional and charming person. The quality of the home was below what I had expected. I walked into a half bathroom and to the left of the toilet about four inches plus or minus from the wall next to the toilet sticking out in plain sight viewed for the doorway was the water connection. The proper place would be the opposite side of the toilet out of sight, near the wall. This issue characterized the inferior builder I found Shea to be. So many little things which were tacky or of inferior quality. So, second rate for a company in business for so long. My driveway has footprints, the concrete finish is very ruff, inferior, and there were large gaps from the fake façade to the concrete noted. My site is on such a slope foundation vent needed to have extension covers. The bath sinks are extremely small, causing water to be slopped everywhere when used. The bath fixture quality is inferior. There were no shelves in the bathroom vanity something asked about during the hostile zoom meeting. The host blamed it on Idaho contractors saying that is just how they did things, and it would be rectified going forward. The kitchen shelves were also cited during this discussion. This statement turned out to be disingenuous. During the warranty walkthrough I called out the lack of shelves in the bath vanities repeating the zoom discussion, but the warranty person tried to tell me it was the drawers which were the issue. There are kitchen shelves, no bath shelves in my home. I am still appalled at the tacky closet / laundry fixture/finishes. My upgrades became so expensive I had to forgo laundry cabinets of which I would be offered Formica type counter tops with no design options. I will never recoup the cost of the amount of upgrade cost charge to me relative to the quality. At the end of my selection, I had to back track and remove many options because of the increasing cost of the upgrades, downgrading the flooring and other issues. Still my final cost was off the charts. One of the first calls I made after my home closed was to obtain information relative to requirements for landscaping/fencing. I made the call to the HOA manager and was told my 120-day deadline was in the dead of winter January 20th, the expectation for me was to have my landscape review approved before the deadline and ready to install after winter thaw. I made my plans accordingly, meeting with a landscape architect and relaying the deadline. My first visit to my home was in early November due to untimely personal challenges and issues I faced at home. My site currently looks out to the water feature (and golf tee across the road to the neighboring development so they say), I have a house on each of my sides. The first thing I noticed was eight butterfly bushes planted in the rear of my parcel. These plants grow to approximately 5’ to 10’ feet tall and fan out. I thought to myself why of all shrubbery would this shrub be selected. As I drove the development, I saw no other butterfly bush shrubs. I contacted the head of the HOA, she was having none of my concern that I paid a premium for the location backing to water feature and yet it would be obstructed and could there not be more appropriate shrubbery to install similar to my neighbors, she was having none of it and simply said I wasn’t guaranteed a view and then abruptly sent me th ... More

Great attention to detail, any issues resolved quickly

Had quite a few issues. In the cases of simple little problems where the builder can shove the repair off to their subcontractors (doesn’t cost the builder anything) they get right on it however, for the more difficult items the builder either doesn’t respond (probably hoping you’ll go away) or flat out refuses. I shudder to think of what will happen if any real warranty issues come up.

Home was delivered with a lot of visual imperfections (chips, dings, dents, etc) and things that were not fixed depsite notating them in the pre-close walk through. The superintendent called "Shorty" is incredibly rude and incompetent and less than helpful.

Our sales experience was very good. Our sales person Ted was very helpful in helping us make decisions but wasn’t pushy. The Trilogy house designs are very well laid out. Construction, however, was a disaster. 22 months to build, constant oversight of quality needed due to lack of construction supervision. Poor quality of most trades, not corrected by construction supervisor. Very slow or nonexistent response to problems noted during construction. Now the warranty people are trying to fix a bunch of items left over due to the inattention of the construction supervisor. In summary, great design and sales which were then ruined by an incompetent construction process. ... More

We love our new smart home ,Coming off of acreage its a little to get used to but we will. We love the area, were close to family,Shoping is very close, So many places to venture out to see.Love the weather.The only negative is I think the HOA is a little to much, To intrusive,to restrictive,But here again well get there.All in all its great.for us at our age it was a good move.

Margie was awesome. Communication during build was best of all the homes we have built

not working lighting with found not to code electrical wiring, attic light left on, backwards install door locks, 2-inch crowned tile in living room, ongoing not fixed broken irrigation box with box lid not secured, Heating and Air drainage issues, 2 inch crowned bottom frame of kitchen island.

The location is great. I felt that Shea was underquailified to deliver this type of home. There was constant delays and the workmanship was just fair. I ahve bought many higherend homes and that were delivered much better.

The design process was very easy and straight forward. We wish there were more options as far as the backyard and fencing like another Trilogy property next door has. Also having the amenities up and running faster would also be a good thing. Overall though very happy with our new home.

Overall was good experience. Sales team was responsive and helpful. Wish they had more options on some things like insulation between floors to reduce noise, option for high end appliances like Wolf, laminate on stairs to garage, frosted windows, and more. Had few minor issues when moving in, but most were addressed quickly. One thing was a pain and that was an issue with the front door lock. Shea said I had to work with vendor to get a replacement lock which was time consuming. I would have expected them to resolve it with the vendor.

We found our buying experience to be very simple and straightforward, working with Kirstie, our awesome sales advisor who was great to deal with and always very responsive. Also pleased with the walk-through and sign-off process. Couldn't be happier with our purchase,

Awesome experience. I love my home

Open communication via Teams during the process

Everyone has been great. Alex, Tracy, Barbara have been extremely responsive, informative and took care of any questions or issues. The Trades that cames out for the 1-month warranty work were great. Don't know what else they could do. Very happy with the house so far.

Great customer service by Josephine Hasting & Jibron aka Joey the construction guy was very informative & patient with going over the details of the new home With us. Ricky was a very pushy guy who didn’t let me note any minor issues in the house, as he says “everything can’t be perfect “. There is a lack of response to house issues as we’re still waiting for our floors issues to be fixed, but we love our new home. Love the community get togethers to meet our new neighbors and the quick development of our neighborhood/community. Glad to part of the Shea community.

I think there prices were a little high and would have liked to have had more options available but there promise of resort style living is a great selling feature for the 55+ buyers.

She was extremely helpful, always very friendly and got things done quickly.

It's my first home in USA, shea homes sales person Elizabeth made it smooth and awesome buying experience . Elizabeth was always responsive and helpful throughout purchase process. Shea homes materials and home build quality is great. Overall we felt shea homes is name for trust and quality for new home purchase.

We had health hardship and wanted to stay with present doctors out of state where we were living and cancel ,before builder had started work on house. They responded with keeping our entire large deposit if we cancelled even though my wife was in a life threatening situation. This was not buyers remorse ,but a rea l health scare.

Great Builder thanks for a Beautiful Home

Susan, Director of the Design Center, helped guide me through the process, doing an exceptional job! Will, the construction supervisor, incorporated many of my personal choices into beautiful finished options.

Service team is great and very impressive . Great purchase experience.

We love the community and the people. We love our house.