Shea Homes Reviews

Shea homes did an amazing job, from sales, to mortgage to customer care they knocked it out of the park. The team is absolutely amazing and if there are any issues they are on top of it. My only minor downfall is there are some areas of sloppy work done (by trades). There’s missing or streaky paint areas, work left incomplete and woth building a new home don’t expect it to be as clean as if you were buying someone else’s. There is construction dust, streaky windows an dirty window seals. But that’s all minor stuff. The overall quality and care they put into the home is phenomenal. As stated the team is unmatched, and the minor issues we had are all getting taken care of by the customer care team. I would highly recommend Shea homes to everyone! ... More

Everyone I’ve encountered during the home buying process with Shea has been extremely professional. The ladies in the front office were great to work with and incredibly accommodating and responsive. There were a couple issues we noticed during our initial walk through, but everything was fixed on the final walk through. Overall, my family and I are extremely happy with our new home! Thank you Shea!

We are very pleased with the design and layout of our new home. The overall quality is very good. This is the second Shea home we have owned and would recommend them to anyone

The entire experience from day one to day of closing was pretty right on. All very pleasant and professional and treated me and my family with respect

All the employees we’ve interacted with especially Linda at Shea provides exceptional service. Home technology was a plus! We are please with our Shea home.

Really nice houses in beautiful communities

The Shea group has been extremely helpful throughout the buying process. We moved from the DFW area and were not able to make it to Spring that often to see our home being built. The Shea group kept us informed throughout the building process and even sent us pictures of our home throughout the process. The craftsmanship of our home is excellent. I have lived in our new home for about 2 months and I still pick up the phone and call the Shea group anytime I have questions and they are always very helpful. I would highly recommend Shea homes to anyone.

Easy process and good quality home

I love Shea Homes! From Sales to the Superintendent, to Customer Service... always available for questions and very responsive.

Good and fast customer service

Shea Homes is not the faster builder, but they are a quality builder that delivers in the time promised. The workmanship that went into building our home justified the amount of time it took to build. I'll take quality over speed any day.

The sales team at Shea worked diligently and patiently with us as we tried to sell our home during COVID. Post the sales process, I could not be more pleased with the follow up, maintenance and willingness to fix the minor issues we have encountered. Overall, our Shea experience and home have met or exceeded our expectations and we would highly recommend to future buyers.

Great home

My experience with the Shea representatives was excellent! The team you have at Shea Sierra are amazing!

The house is beautifull from the display but once you settle in things begin to appear out of place. I give an overall 3-star experince because the sellers witheld critical information or bully me after I signed the deal and found issues that needed correction and overall poor concept. For example, the guy that handed over the keys did not explain the working of anything in the smart home, shifting the responsibility to white glove that also did not deliver as promised. Same guy became hostile when I pointed out bulbs hanging from the ceiling in bathroom and closet saying the house was sold as is!!!! I have since realized the sprinkler system was broken, the dish washer storing water from the sink, several (about 10) bulbs sparking and blinking when turned on, 6 dead bulbs, security sensors on windows prevent fully opening curtains making it a shady job. The house is drowning in water from broken sprinkers (and maybe pipes as well) because moisture level about one foot high has appeared on the backwall of the house and fence, and the ground is extremely wet that water can be squeezed out of it. It looks like a known problem that was concealed and sprinklers turned on only during the short buying process. This particular problem should have been disclosed before signing as the soil has gradually become saturted with water. Empire's white glove technician stole all equipment and did not install Ring citing "no equipment on site" and has not returned it after my realtor ask them to bring it back. The technician also could not explain the working of the sound system and sprinkles. The design of the house is flashy but poorly conceived. Example placement of the dinning area is a complete failure, facing the toilet! The house does not receive enough natural light to not use lighting in the living area, kitchen and dinning area during the day due to shading of windows by a poorly spaced 2 storey neighboring building. Make sure to take a tour with lights on and out in order to assess the lighting situation of certain areas of the house. As a new home owner I feel taken advantage of and a bridge of trust and transparency as some of the problems only became apparent after signing a house that they say "was sold as is". ... More

We have an incredible home. When building a home you're always going to run into small issues. The sales team committed to a few things that didn't end up happening. And the initial site plan was WAY off and without pouring $50k into our backyard it is completely useless. Our house should have been a garden level or walk out. Instead we got a huge retaining wall and two very dangerous "to code" drop offs from our back patio. Also, the survey listed this community as Parker... Our address is Lone Tree and the developer messed our address up on multiple occasions which creates a laundry list of issues. Overall we are very happy with the product, just disappointed in a couple of small items with the Shea office team. The field team was amazing. ... More

some accessories used is old fashioned, Dimmers, Dimmable bulbs, Softclose toilet seats.

very responsive and professional pre purchase experience. a little disappointing with issues once in the home.

Everyone we encountered has been professional. The sales reps were responsive, the designer was excellent, and the field managers were informative. There probably should be more than one person handling warranty issues and customer service after close of escrow. There seems to be disorganization and miscommunication there. The workmanship was generally as expected - middle-grade quality. Despite all the delays prior to closing, the home buying process with Shea Homes was an overall great experience!

Shea team has been very professional from start to end. All parties involved kept us up to date with construction progress and preparing us for next steps until closing. Post closing, we have noticed a delay in responsiveness and have to follow up. They do eventually come and fix the issues. All in all highly recommend, can do better in post sale service.

Be prepared to do a fair amount of tile, color, flooring shopping and design ideas on your own before meeting in the design center as the time is limited and the choices even more limited.

Good company for first time home.

Repairs are still pending, I had to send emails again

Overall I believe Shea builds a very good home. But my opinion There were too many issues incomplete from our walk thru. the exterior painting of the house, the service garage door, our kitchen counter top stained, too many wrong color paint on patch ups, cabinets with scratches marks that are very visible, crack in bathroom sink. I expected more of the walk thru items completed.

I am a returning homebuyer, I bought a Shea Hime property in 2004 and had a wonderful experience. This time I did have a great experience with the sales team however the process of inspection and addressing construction issues was not compared to my first experience and it definitely needs improvement.