Shea Homes Reviews

The Shea reps at the Enclave sales center were professional and helpful (Tamara and TJ). The experience at the Livermore design center was outstanding. Kristin was knowledgeable, professional and patient. The construction manager for my home, Dave, was courteous, professional and very accommodating. The Shea rep who did the walk through, Octavio, was outstanding and very responsive to my questions and concerns. I appreciate his help in everything he did, including the 30 day walk through. My primary complaint is that Shea homes is not very flexible in the options for their homes (for example, the use of hardwood on the stairs is not allowed), or making simple custom modifications (for example, widening a bedroom doorway for wheelchair access). ... More

There is no storage is this house in the laundry room or room to place linen and bedding. The bathroom needs more drawers under the bathroom counter.

Most all good When issues came up and still do it’s on my time and not yours We had other delays complicating our vendor to do what they do because of no one available on site for a couple days to fix their issue and lost a week or two because of rescheduling I have used multiple vacation days waiting and or waiting in big timeline set by your subs Mostly a four hour window given to us And no shows by one sub and had to reschedule again with a timeline window set by the sub We have one issue pending on a part and don’t have any idea when it is supposed to be done nor did they leave any information about who to contact Guess being in construction myself I would have to say it’s not service some of the subs are about you have used More of make the customer wait till they get around to it or note items again to see if it gets fixed Shea has been great to work with and do what they can Other items and home are great ... More

I think it is very tough to give a review when this is a seasonal home and we have only spent one week in it. We have not even had our first walk thru. I have had two appliance issues. Once had to be completely replaced and I had to fight just to get that done and the 2nd I had to fight with GE and still fighting. So I don't think filling out a survey is going to be very fair to anyone at this point until we know that our walk thru items are going to be handled at the first walk thru this week.

We've had several issues which the builder has been very slow to respond. Communication channels no longer exist. One month issues still unresolved more than 6 weeks later. No communication on when. HELP please...

I own a Shea home in the Preserve and its beautiful, very well built, no complaints. About 5 years old now. I decided to build a second home (Villa) and have been very disappointed with the process, they were very rude before closing, and the quality of the workmanship. There are so many things wrong and still waiting to get some of them fixed. The dishwasher didn't work. Instead of replacing it, I had to wait 3 weeks for parts, paint spots all over the floors, crooked light switch, shower leaks, shower pressure low.. If I had it to do over I would not buy again. Dan, the warranty repair person has been great. The WIFI which is included in the HOA was a nightmare to get turned on, and so many of the appliances rely on WIFI, it should be done BEFORE you move in. ... More

During the build process, Shea Homes changed my field manager multiple times for company reasons, not because the employee left the company. This practice delayed completion of the home. The final manager assigned had little to no project-management experience and did a poor job at quality assurance. I have a long list of items that need to be repaired or replaced. Thankfully, the home is under a one-year warranty.

Very well-informed team that worked with us from the beginning through completion of our designer home. We love the area and ammenities that Lake Frederick has to offer. The warrany team goes above and beyond to make everything right after move-in and 1 month.

Mike, Tino, Will have been fantastic with home repair, etc. Kirstie, Amy and Brenda great with the purchase process.

Disapppointed with the finishes on the house, seems very rough and ready. Since moving in, we’ve seen quite a lot of imperfections that overall just feel like the house was very rushed and little care was put into it.

You will like your experience.

Quality construction with the regular updates about the construction process.

This was the worst experience ever. I was told 10-12 month build time, it took 20 months to complete my home. No communication!

The purchase, building, and follow-up on our new home was a pleasurable experience. We loved the process and love it here as well.

ask to see appliances , toilets and question every thing.

My experience was stellar. While there were a few hiccups because of weather, supply and labor shortages, I was kept informed every step and given updated timelines. Building materials seem solid. The array of interior upgrade options (flooring, cabinets, etc.) rocked. Overall, very satisfied.

Special call out to the sales team, Liz and Laura- and our project manager Brian and warranty coordinator Lala off to a good start. Overall build is good, its definitely not custom, but we new that going into the build. The day we took possession, the painter a few hours before we arrived, dripped white paint all over the floor- and left the doors open in 119 degree heat, creating a massive amount of insects inside the home that took a month to get rid of them- that was definitely frustrating . Problem with original design center team, but Shea Homes stepped up and did the right thing eventually, but at the time, that was very disappointing that we had to go through that experience, what should have been an awesome time at the design center, we left feeling insulted and really frustrated. The community is beautiful, thoughtfully designed and well maintained by the HOA ... More

Despite the significant schedule delay, I'm fairly happy with the end result. Shea even offered compensation for the delay.

We have been very disappointed on the quality of workmanship on a home from Shea that has been so highly regarded. We have been in our home for almost 5 months and they are still trying to take care of our 1 month warranty work. When a homeowner points out poor quality of work, it should be taken care of, not argued about.

I am a firm believer that everything happens when it's supposed to happen. I had looked at this house about 4 or 5 times and was lucky enough to be able to purchase it when my house finally sold.

Tami and Cathy they are all great!

Should have done back yards for all homes not just the inventory homes that are not selling.

Overall was a positive experience from initial interactions all the way to closing. Shea team did job of keeping us updated along the way and were responsive to queries and clarifications, and we had pleasant interactions with entire team we were engaged with. Our closing walk through found mostly minor issues so that came as a good surprise. The workmanship while not perfect (we don't expect any home builder to be) certainly met our expectations for the most parts. Would recommend based on our experience so far.

A very pleasant and positive experience

Our experience with shea has been outstanding! Rachelle was always super responsive and helpful. Since we were relocating from MN she kept us in the loop and shared photos of the progress. Randy the construction manager was also great, he kept us update on the progress and anticipated completion date. I would highly recommend building with Shea specifically at Sunterra!