Shea Homes Reviews

The house was a take back by Shea for someone who was transferred. We did not get to chose or change upgrades that were selected by the first buyer, even though we bought 5 months before the house completion date. Disappointing.

Keep doing what you are doing.

I would prefer the fit and finish warranty have more home owner input and intervals than 1 month, 5 months and 1 year.

I didn't expect to receive the ***** of post-sale support as I did. A nice surprise.

The quality of the home as well as the process of buying was excellent.

The people made the difference. From ***** in sales to *****, Rick & Bill on warranty matters, they all exceeded our expectations. It’s been a great home buying experience.

Here's a stronger but professional version: We bought a million-dollar home from Shea Homes expecting quality craftsmanship and a smooth experience. Unfortunately, every step of the process has been frustrating. From construction defects to warranty issues, it has been one challenge after another. The construction quality has been far below what you'd expect for a home at this price point, and getting issues resolved has been difficult and time-consuming. This has been a very disappointing experience, and based on what we've gone through, I can no longer recommend Shea Homes to friends or family. I sincerely hope they improve their construction quality, customer service, and accountability for future homeowners. ... More

There was no buyer representation. Felt pressured to buy this house as I soul have lost my deposit. Is*****s came up after I was in contract.

From the beginning at just looking at houses until now and the future the whole experience has been very easy. First the sales staff was very casual and not pushy at all. Made you feel very comfortable when looking and not pressured or hurried. Just professional. When we finally decided on the lot we had been looking at 2 different lots before deciding. No pressure. It was just pointed out the good points of each. We closed pretty quickly, 6 weeks, not by request it was just that fast. The day of walk through we sat down with Vicki. After that meeting I came out shaking my head. I couldn’t believe what else the house had. Vicki explained very throughly about the Smart features of the home. Amazing! I had no idea when purchasing all the Smart features it had. All included in the price. I could sit on my couch and see the front door. Amazing! Vicki explained about the apps and controls in the home. Then we did our walk through with her and she explained again when showing how they work. Who does that kind of thing? YES SHEA DOES. I was so impressed with the whole process. If we had bought a previously lived in house none of the Smart features would be there. Also the follow up. One month later we had appointment with Shea to see if we had any problems that needed fixing. Seems they follow with you for the first year. Who does that? AMAZING. And Vicki, is the best person I have ever worked with. She followed up with us after and follows through on what she says and gets things done. Our home is beautiful and so well built. No problems really. QUALITY QUALITY QUALITY ! I spoke to my Dad who was 97 years old. He had a large floor covering business in Orange County, Ca. He dealt with a lot of contractors because he put in the counters and floors in many subdivisions. He had worked with Shea homes in the past. He remembered Shea homes as being one of the best. He was happy I decided on a Shea home. I also can say I am very happy with my purchase. ... More

Confidence and peace of mind are the biggest attributes of my Shea home. I observed the building process every step of the way and was impressed by every detail of quality that was put into my new home. I know it is the highest quality, with tight tolerances, no corners were cut, no gaps in the trim, no missing paint details. The trades were all exceptional, the design center is extraordinary with the people they have to help and the choices you can make. The warranty follow up and the attentiveness after purchase is just as great as it was during the building and buying process. I know I have a sound, tight, energy efficient home and place to confidently relax and enjoy for decades to come. ... More

Mine was a somewhat complex situation, in that l . live out of state and was often times out-of- country. I hadn't brought a home in decades, so much has changed and my first 55+ development, so was new to all that applied. But the staff was very patient and great! I appreciated that!

My experience with Shea homes has been wonderful. Buying and building this home has been quite a challenge. In the past I was blessed to have a wonderful husband by my side to share all the decisions that needed to be made. This time, however, I was flying solo. Shea helped make this process much easier by helping me every step of the way. I really appreciate the process they have in place to ensure everything is taken care of and nothing falls through the cracks. All of my questions were answered and all of my calls are always returned promptly. Unfortunately there were many delays in the process but I was always kept informed of the reasons for the delay. When it came to the closing, communication was very helpful regarding wiring money, help with utilities, appointment reminders, etc. The Home Warranty was a great help. Any issues that came up after I moved in were quickly resolved. I am very pleased with the quality and the workmanship that is in my home. I also can speak very highly of all of the individuals I’ve met during this process. From the initial contact to the design meeting, general construction manager, and all of the other individuals involved with my home, everyone has been very professional, helpful, genuine, honest, and friendly. My husband and I renovated an old farm house and have built two custom homes in the past. These experiences were very stressful and made me question if I would ever build a home again. I am pleased to say my experience with Shea Homes has been wonderful and I look forward to living many years in my new home! ... More

Had Excellent experience from initial purchase to till final move in entire process was excellent. I recommend SheaHomes.com excellent in complete process and quality.

The home buying experience was amazing. Shea homes really keeps you informed with the entire process and we are pleased with how everything turned out. Tami and Elizabeth were great! Thanks again!

The Shea family welcomed us in and are taking care of us even after the sale. They honor their warranty down to the smallest detail. They make me feel like my wife and I are their favorite customers. Thanks Nichole and Jorge!

Sales interaction was super, supportive, personable and trustworthy. Always available and helpful when need. Construction was to notch, great experience very interactive, supportive, anweso updates/communication and trustworthy. Always made sure I felt heard and connected. Was very professional and able communication was Awesome!. The construction manager Rocked! Inspection, I happen to arrive while house was going through on of the inspection. It was a great interaction and experience. I was treated and immediately connected with and answer all the questions I had. Warranty, great interaction, very supportive, very responsive , and I feel like me and my family is being care for. Low voltage, meeting was average, but informative and helpful. There aresome things that should have been done better as far as install for the quality of the house the Shea builds. Financing, was very cumbersome, poor communication, disconnected. I complained about my experience to the sales team. I never had a difficult experience like I did with Shea mortgage. With Low voltage and FShea mortgage aside, My experience with the other areas were great. Thanks to the Shea team member who gave me and my family a great experience and a beautiful home. ... More

Thank you for the help and support

We had a great experience with purchase of a new Shea home in Idaho. Everything was super smooth. Communication channels were excellent and schedule was right on what was promised. We are happy with the location, build quality and community.

Shea builds a quality product but do very from the models, no changes on base product. It seems like they end up being cookie cutter projects.

Our experience building a home with Shea Homes has been nothing short of outstanding. From day one, Blaise and Tommy made us feel welcomed, valued, and supported. They are genuinely some of the friendliest people we’ve ever worked with. Blaise, in particular, went above and beyond throughout the entire process. He was there every step of the way, answering questions, providing guidance, and helping us navigate every decision. There were even times when he took the time to help us think through furniture placement and design ideas, things that were well beyond what most sales consultants would do. His commitment to our family and our experience was remarkable. He’s not only an exceptional salesman but an outstanding person. Our designer, Lexi, was equally incredible. She took the time to understand our style, preferences, and vision for our home. Shea offers an impressive level of customization, and Lexi helped us bring those possibilities to life. She made what could have been an overwhelming process enjoyable and exciting. Thanks to her guidance, our home truly feels like our home. We never felt like we were choosing from a handful of cookie-cutter options. Instead, we were able to personalize the home in ways that reflected our family’s needs and tastes, which made the entire experience even more special. The financing process was also surprisingly smooth thanks to Leanne and the Shea Mortgage team. As a family using a VA loan, we expected a complicated process, but Leanne made everything feel easy. She was incredibly responsive, kept us informed every step of the way, and helped ensure we stayed on track from application to closing. Her professionalism and attention to detail gave us confidence throughout the process, and the rates and incentives available through Shea Mortgage made an already great experience even better. Shea offered an incredible combination of purchase incentives, closing cost assistance, and design allowances that provided tremendous value and allowed us to build a home that exceeded what we thought was possible within our budget. The overall bang for the buck was exceptional, and we genuinely felt like we received far more home for our money than we found elsewhere. Throughout construction, Don consistently impressed us with his professionalism, communication, and attention to detail. He kept us informed at every stage, answered our questions promptly, and took obvious pride in the quality of the work being completed. The craftsmanship and care that went into our home exceeded our expectations. Don made it clear that quality mattered, and it shows in the finished product. One of the things that stood out most to us about Shea Homes was the attention to detail. We toured many homes from different builders during our search, and what we found with Shea was a level of craftsmanship, communication, and customer care that simply stood above the rest. Our house feels thoughtfully built, carefully inspected, and designed to last. Building a home can be stressful we were told, but Shea Homes made the process enjoyable for us. We never really got stressed because the team was there always to explain, fix, or just let us know what was going on. The entire team, from sales to design, mortgage, and construction, worked together to create an experience that was transparent, personal, and enjoyable. At every stage, we felt like we were working with people who genuinely cared about our family and wanted us to love our home. We couldn’t be happier with our decision and would enthusiastically recommend Shea Homes to anyone looking for a builder that combines outstanding people, exceptional craftsmanship, meaningful customization, and tremendous value. Our new home is everything we hoped for, and we are grateful to the entire Shea team for helping make it possible. ... More

We recently purchased and moved into our beautiful new Shea home, and the entire experience exceeded our expectations in every way. From the very first meeting to the final walkthrough and beyond, Shea Homes delivered a truly outstanding homebuilding journey. If you're considering a new build, look no further. Sales Staff – Ted, was fantastic from day one. He was incredibly knowledgeable, patient, and genuinely listened to what we wanted in our forever home. Ted walked us through every option with honesty and enthusiasm, helping us make smart choices without ever feeling pressured. His trustworthiness made the whole selection and contract process smooth and enjoyable. He truly felt like a partner in the process rather than just a salesperson. Once construction began, Abby was an absolute rock star. She kept us informed every step of the way with regular updates and was always available to answer questions. The quality of workmanship and materials in our home is exceptional — from the precision framing and beautiful finishes to the high-end cabinetry, flooring, and fixtures. Everything feels solid, well-built, and thoughtfully designed. You can tell Shea uses premium materials and holds their trades to a high standard. Abby’s attention to detail ensured our home was built right, and we felt completely confident in the process because of her professionalism and care. After we moved in, any minor items that needed attention were handled promptly and professionally by Richard . He was responsive, courteous, and thorough — following up to make sure everything was resolved to our satisfaction. It’s reassuring to know that Shea stands behind their product with such reliable post-sale support. We’re absolutely thrilled with the value we received for the price paid. Our Shea home offers luxury features, superior build quality, and thoughtful design that would have cost significantly more with other builders. It feels like we got a premium home at a fair price — an investment we’re proud of every single day. Thank you to Ted, Abby, and Richard, and the entire Shea team! You’ve made us feel like valued customers throughout the entire experience. We couldn’t be happier and would enthusiastically recommend Shea Homes to anyone looking for a high-quality new home and a trustworthy builder. Would buy from again, 5 Stars. ... More

Th process was very streamlined, no stress, information and communication throughout was above expectation. We would do again!

Our project manager, Abby, was great to work with. She really cared about making us happy with the work. Adam is a true gem and is always quick to respond and is always available to help resolve any issues.

As a retired builder I appreciate the guality and attention to detail as well as warranty follow up. My home was a spec and I’m very satisfied with almost everything. Two suggestions: 1) every great room should include a floor outlet 2) The appliance package should include a better refrigerator. The Whirlpool side by side is junk. Terrible lack of space and real shortage of shelves. Charge more and include French style.

We relocated and purchased a quick move-in home, and the entire experience was exceptionally smooth from start to finish. The process was thorough, well-organized, and thoughtfully designed, making us feel that every detail had been carefully considered to create a great customer experience. From Tyler and Carmen in the sales office to Heath and Malachi during home delivery and throughout our first-year warranty visits, every interaction was professional, responsive, and customer-focused. The entire team made the process seamless, and we have been consistently impressed by their commitment to quality and service. We couldn’t be happier with our experience. ... More