Shea Homes Reviews

Great customer service by Josephine Hasting & Jibron aka Joey the construction guy was very informative & patient with going over the details of the new home With us. Ricky was a very pushy guy who didn’t let me note any minor issues in the house, as he says “everything can’t be perfect “. There is a lack of response to house issues as we’re still waiting for our floors issues to be fixed, but we love our new home. Love the community get togethers to meet our new neighbors and the quick development of our neighborhood/community. Glad to part of the Shea community.

Solar panel connections were the night mare. Solar Power company is not responsive and very difficult to reach. Thanks to Ryan the tech, he fixed everything. My power grid was pressure washed and of course full of dust and also rust can you imagine in a brand new home your power grid is like that. Night mare.

There are obvious problems with doors, windows, water pipes, refrigerators, and walls, and the emergency response speed is very slow.

Over all my experience was pretty good. The home looks very nice, and most everything is in place. Some expected issues with a new construction are fine, but there are some more than I would have expected for the price paid, and some of the issues I pointed out were ignored, denied, or called normal when they should have been taken care of. Otherwise, quick to respond and set up trade calls, but it often takes a long time to get the trades to show up.

All through the buying process, everything was a smooth transition. There are few issues after moving to the home related to USPS address issue and HOA. Both of them are pathetic and builder is not able to help us.

The quality of Shea homes is amazing. Feel like I had to always reach out for communication. Follow up on services requests are slow and because my concerns were minor, I felt like I was often dismissed. When we purchased our home I requested a specific lot but was told they couldn’t go out of order and I had to choose from the lots they stated. After we signed our contract, market changed and low and behold they are not going in order and the lot I requested was built immediately.

People at Shea are great but have had several small issues after purchasing home. Response to resolve have been great.

Shea Home is a state of the art home - if you can build updates with good design style, sky is the limit! You can arrange a great home build set up with Shea Team! Great Professionals! Thanks for our new Home!

Sales team was great. Warranty representative and response is terrible.

Great floor plans. Great pre and post sales. Building felt rushed. Could’ve used more quality contractors with less mistakes.

We have few issues that have been solved professionally snd timely. Crystal wax very responsive

Despite a 7 month delay of moving in due to “municipalities,” the home is very beautiful and just what we expected. Management is friendly and responsive for the most part. There is a lot going on while construction is happening. We enjoyed meeting workers and networking to install this or that in our home. In case we have any problems in the future, we know who we can call.

See above for comments in this section.

Overall a good experience. Warranty issues and communication could improve.

The home took a little more time to be built than expected. They did not have framers for 3 months. Shea mortgage did not contact us 90 days out as promised. I had to call them. Brandon was very professional and helpful and continues to be when ever I have questions. Overall, satisfied with product after being in 2 months.

Generally good production build experience. Would have liked more flexibility with options and finishing, such as built-in cabinetry and shelving in the great room and study, or requiring the Shea pre-defined basement finish floor plan to get 10' foundation walls.

Nice house. Good quality but could be better. Builder very rigid with their dates and times for required meetings. Correcting issues after the sale has been a slow process.

Finding The Grove and going through the process of application and hopeful anticipation on being able to purchase a home was both exciting and stressful. The Shea representatives could not have been more helpful as we set out on our journey. We were encouraged to visit as the build of our home started and we did that......coming out every week to see how the house was progressing. We watched it go from an empty plot of dirt - to a foundation and more. We met the crew foremen, who through the entire process were as professional and nice as anyone you could ever meet. When we had questions, they took the time to answer them. As the build progressed and we began to meet others already moved in, we started to hear of the issues we would need to look out for first. Ants for one. Understandably, the entire complex created upheaval in the ant community. We knew we would have to attack them. We heard, as the process to build picked up speed, that with the pandemic waning and supply chain issues relaxing, that the time frame on our home being completed would be sped up. This was exciting news and we embraced it in our planning. We met the Shea Customer Service rep as a final walk thru still bubbling with excitement. We moved in. We attacked the ants and after a long, several week battle we put them at bay. We started to hear stories from others just moved in about issues with their build. Some were very concerning and even a danger to health and safety. We started to find things that needed fixing in our house as well. At first we wrote it off as being much like a new car, small things need to be tweaked or fixed. Being under warranty made it easier to accept the problems. But as we lived here from a few days to a few weeks the list of issues grew. Many texts and emails to Customer Service resolved some of the issues. Some were handled quickly, some ignored (so it seemed). Some still not resolved. When we hear of other owner's issues - we feel lucky because ours in some cases cannot compare to the degree of others. The issue many of us as homeowners have come to believe is that the builder fast tracked too quickly. Crews were (and are) being pushed to get the homes completed and closed. The quality control checks to see if everything works......if everything has been done correctly, FAILED. Many of our "punch-list" issues would have and could have been found and corrected before we moved in.....if the builder had taken more time and utilized quality check resources to do so. As such, the after purchase Customer Service Department and the HOA are slammed with questions - problems and complaints. Economically this is foolish. The amount of money the builder spent to put us here is compounded by the frequent re-visits and repairs that simply should have been done right the first time. Do we regret our purchase and our move? Absolutely not. Would we recommend Shea Homes? Probably. Others including family members of ours have lived in other Shea communities without the initial move-in repair issues many of us have encountered. Do we expect all our issues to be resolved? Absolutely. Does it taint even a bit on the move here? Yes, a little bit. But we are being patient and assuming (and hopeful) that our list of issues will be resolved and no further issues will arise. It will be...it can be...a beautiful community full of very nice people. Everyone seems to have the same issues and it is a topic of discussion whenever people meet. But everyone is hopeful the learning curve will subside and we can live for years to come in a wonderful community. ... More

Landscaping in front yard not great

There was a change in warranty specialist which caused the issues to be delayed. Hopefully Shea Homes takes care of this transition process so the home owner is not affected.

I have been living in the Cay since March. During this period of time, I have scheduled for three major repairs: the laundry room leaking, kitchen hood no ventilation, the AC unit leaking. All three problems were caused by workmanship not material itself. The worst experience is noise level from construction. Shea Home could have done better if considering strategically new phase construction impact to customers who are living in the closed phases. Workers started work at 7 am with loud machinery noise and unbearable dust. Very disturbing!

Only wish yard was more level. Too Many unlevel spots in yard.

Most of our house is great. The quality of most of what we have is awesome. But the details do matter and it does feel like we have some issues that Shea just isn't able to resolve -- Starting with the fact that our carpet is ruined after less than 2 months because it's impossible to clean, it pills constantly. And when it pills, it runs and loses its pattern for inches that are very noticeable. Our appliances don't match - for some inexplicable reason. And despite every attempt to get our "smart house" to connect our outlets to the app provided, we still have issues with these light switches. Do I love the house on the whole? Yes. But when you buy a million dollar house - you expect the details to be at their best. ... More

Post construction QualityChecks by project managers is missing.

Closed escrow December of last year It now May and still waiting for Ring doorbell and Wi-Fi plus repairs needed