Shea Homes Reviews

The experience of building at Trilogy has far exceeded my my expectations. Projected build times were accurate and the Build Manager (Brad) is very responsive and always looks for a solution vs just telling me “no” on requests. I’d recommend (and have) a Trilogy Lake Norman build to anyone looking for a great place to retire/live.

Everyone has been easy to work with and very responsive.

The experience from start to finish was seamless. Every person I dealt with was friendly, kind and helpful. Compared to other homes I've owned the quality is excellent. Every new build will have issues and what I experienced was minimal. All problems were addressed timely.

Overall our experience with Shea was great. The responsiveness of the sales team was a little lacking at times, and they struggled to get timely updates from the construction team and convey that information to us. The close out superintendents were outstanding and very responsive and professional. Our experience at the design center was also outstanding. We were a bit frustrated by certain things being options rather than standard at this price point (i.e. drywalling the garages), and the option pricing for the walk out basement was very misleading in that there is a lot premium for a walkout lot, but then another $48K option that is essentially mandatory for the walkout foundation. The foundation adder really should be rolled into the lot premium to be more transparent about the real cost of a walkout. ... More

A seamless and transparent experience starting from the initial tour to the final closing. A few minor issues at closeout were personally addressed. The workmanship & materials are of high quality and standards The sales team and the warranty team did a great job of making me feel confident even if its my first time home buying. They had the patience to answer countless questions and clarifications and made sure to address all of them. Shea has a star team at 3 Roots - Elizabeth, Sandy, Phil and Jimmie - they are simply awesome. I would highly recommend Shea homes, especially for first time home buyers. ... More

So far this has been a great experience especially knowing we do not live in the area. The team at Sunstone has taken care of our concerns and continue to work on correcting any quality of finish concerns we have had, so far the team at Sunstone Trilogy has been awesome.

Great experience as first time homeowners

Shea and everyone we encountered in the organization made an effort to make us feel important and listened to.

Did not appreciate the 11 text messages in 20 mins asking me to fill this out

They are very responsable. Aways very receptive to fix any detail in the house. Easy to communicate with.

Everything went super smooth and quick.

Beautiful exterior design and plan layout suitable for work from home & family life style.

Brent Twadle was wonderful. He went above and beyond.

The sales people and all the staff that we have met have been great. Quality and timeliness of work had been excellent.

Every person in every position throughout the process have been soo helpful and very friendly. We have created friends thru this process!! They are very responsive!

Great community, see ourselves being happy here in the long term. While the Quality and Build process wasn’t perfect a lot of that was outside of builders control.

People involved were friendly and professional.

Shea homes are beautiful and well made.

I recently purchased a spec home, and I’m loving it! My sales person was amazing as was my Shea mortgage contact. Would definitely purchase another home from Shea!

The sales representative (Mike) and construction supervisor (Alexis) where excellent at keeping us informed during the construction of the house.

Overall, we love our new home. Quality of workmanship is great, but for the Barbosa cabinets are of poor quality, installation and workmanship!! I’m very disappointed to say the least. Our quartz island top is also from Barbosa as well. The fabrication and installation is quite questionable when it comes to matching the two pieces. The colors don’t even match!! There are numerous chips, scratches, filler with bluff marks and black lines on the kitchen island, counters as well as in the laundry room. Overall, we are happy with construction quality and Sheas’ one month warranty check up.

Staff has been responsive and timely in fixing issues.

Excellent service and we are happy with our home.

Shea homes buying experience was an easy process and any issues that I uncovered after I moved in was addressed in a timely manner.

Shea made the home buying and building experience easy. We looked at several builders and none compared to the quality of Shea.