Shea Homes Reviews

HVAC seems to be poorly installed. Multiple issues in first couple months in the home. Walls cut open everywhere, mold from condensation.

Sales team was very friendly and knowledgeable. They made the purchasing process fairly easy. Our issues started toward the end of the construction process: inconsistent quality control, pipes that were hanging 12 inches lower than they should have been in the basement, and a water heater that needed to be moved 3 different times. It was difficult to get concerns addressed throughout construction and during the final walkthroughs. We kept being told “well, it was built to our standards.” If that’s truly the case, Shea Homes needs to re-examine its standards. The goal was clearly to build our home as quickly as possible without much attention to detail. We were hoping for a much more positive experience after the great service we received from the sales team. ... More

Need to be more responsive and follow up doing/completing what is supposed to be done

First time buying a new construction home. Home was delivered on time but there were several open issues that were rushed in order to deliver on time. From stucco repair issues, incorrect water softener, incomplete tile finishes, and even refrigerator issues. This house was close to $1M, I expected the service and quality to be better.

Major communication issues from beginning to end, hard to get timely resolution on issues, missing appliances is an ongoing issue. It will be a beautiful house...once all the issues are finally resolved. Plan on managing fixes after you move in like a second job - they always expect you to be home and available and the list of issues to address post move is VERY long.

We love our house but getting anything fixed after the fact is impossible.

Barely have response. My warranty ticket has been opened for months and it is still open. No update nor schedule. When I email Shea home warranty, it just replied the ticket is still opened. I can not rate any star for it. The reason for the 1 star is because the system do not allow me to select 0 star.

Rob promised me to replace the dented range hood on 11/21. It is still not done as of today. There are also other smaller issues never addressed since closing.

Buying time and experience was good and no complain. But after movement there are no help / services on timely provided. Infact, we have an Emergency / life threatening situation but still trying to get it resolve. From Home service, no one is taking the raised complaint seriously and no/slow response.

There are many minor problems with the quality of the house, and the after-sales maintenance service is very slow,

They have good defaults like tiles and base carpets. But they really screwed up the cabinets. They installed with lots of scratches and damages. Even after requesting them to repair in the 1-month warranty, they didn't correct it yet. Their warranty service is really sloppy and not responsive.

sales person was helpful and was knowledgeable but after deposit paid she wasnt much help addressing my concerns. There were several delays with the build and communication about completion was minimal. there are still some items that havent been fixed or completed in my house. I felt frustrating during most of the process

Good people , nice sales staff, , I just got an easy problem ( the technician of the AC company forgot to contact a little part that make the AC drain water in the roof and drywalls . But the shea warranty is good .

plumbing continued...then smart home should be an option,..not an expensive experiment forced upon your buyers. In addition, SST is giving Shea a black eye. The techs are incompetent, make things worse, must be continually called back for the same issues. Techs from Spectrum have fixed the problems that SST white glove created. Except for the area around the clubhouse the common area landscape is pathetic, most of it poorly planned and selected and even dying. Overall several levels below what we have seen in other Shea projects such as Trilogy in Nipomo.

I have heard great about Shea homes, but in my case many things were missing when I get the keys and until I remind them there is something is missing, they are not ordering it. It’s really painful to find each and everything. It’s been 2 months, still there are many items are in back order and there is no ETA. Moreover the issues in the home are not yet addressed. I am really disappointed.

I will not recommend anyone to use this builder!

Punchlist items from pre-closing meetings still not fixed after 3 months in the house. Electrical issues, painting issues, security equipment issues. LOTS of fit and finish issues. Wouldn't recommend.

Due to builder negligence, we experienced a flood in our home the day before we were scheduled to move in. Your Project Manager did a great job getting the various subs out to repair all the damage. I sent a letter asking to be reimbursed for the cost of our mortgage during the time we had no use of the home (15 days) in addition to the other out of pocket costs of rent and electricity. Shea paid the 2 expenses, but offered no reason why they would not consider the mortgage cost. A simple letter with a reason would have been nice in addition to perhaps recognizing all the stress and worry we went through looking at our first brand new home being torn up and rebuilt. Overall build quality not at a level I would expect for a company known for building great homes. Understand COVID impacted availability of workers, but with that in mind, greater quality control measures could have been in place during the build so that you didn't have to come back after the build to make corrections. We are still working with the project manager who has addressed our issues as they have been presented to him. I wonder if reviews are even read by management. ... More

We have chosen this home mainly for community and proximity to our parents. Unfortunately the quality of workmanship and material was way below what we expected for such a high price!

Builder uses subcontractors and coordination between trades is poor or non existent. Sometimes things are put together without any thought being given to function. So for example a video doorbell is installed where the pointed at a wall rather than the entryway. A towel holder is installed such that any hanging towel blocks the electric outlet a few inches underneath. How does one plug in a hairdryer with a wet towel draped over the outlet. The front lawn is graded wrong and the manhole cover for the City drains are covered- solution? Unknown workmen come in, dig to uncover and expose the manhole cover and leave a pile of dirt on the lawn and an open hole that is a now is a potential hazard. The best part is this is done without any information being shared with the homeowner. Not even a knock on the door. Warranty service is very spotty. Messages left and e-mails go unanswered. It is just too bad as the home itself is beautiful. ... More

I used the in home lender. Dealing with the processor and Lon officer was great. I would absolutely recommend them. Dealing with the supervisor and that group was also good. They were friendly and communicated with me. But once I got the house everything went down hill from there. The counter top, which we also paid and upgrade charge. Where the slabs meet and when they put either sealer or a glue they never cleaned it off and dust collects there and you can feel it when you’re cleaning the counter top. The quality of the finish of the home is horrible. So when you pay to upgrade something in your home your expect at minimum great quality not perfect because we are all human. But when you bring up the issues and the response you get is, we only fix issues you can see from 3 feet away and you paid a significant upgrade charge, that doesn’t fly in my eyes, we paid this for our cabinets. They have paint missing, there’s a lot of runs from the paint. There’s complete sections of the cabinets that were not sanded. There’s many places where the paint is flashing and due to them not being painted correctly. The cabinet doors next to the stove hit the stove when you open it. I mean just horrible. The side of the doors weren’t sanded which we also paid an upgrade charge. The side of the doors have long cracks going down by where the door latches on to close. They at least agreed to fix that but not to sand them when I first brought it up which to me sanding and painting is part of the process. The paint job was done by Someone who was lazy to a T. The metal on the window have paint when they should of been covered. The outlet cover plates have paint in them. Where the toilet paper goes have paint chips when they rolled the walls they weren’t covered. The cinder block wall in my back yard was done incorrectly. It’s just a privacy wall and it should be a retaining wall. Not only that the footing was done incorrectly. My yard has a hill going up against the wall and my yard looks bad. I had to essentially argue with them as to why the wall is not done right. My house is the only like that I can see my neighbors house from my window and theirs are great. There’s more but those are the major ones. A lot of the issues here are from workers just being sooooo lazy and just plain out not caring about the quality of their work. This is my first house and for it to be a new build and have this major issue is a horrible experience. If this house had been built years ago I would understand all these issues but not on a new build. ... More

Ensure you check everything works cause they don’t seem to do that QA. For a brand new home at this price, we found things not working or broken items and gas leak in water heater closet that PG&E needed to come for and told us they don’t know why the builders just didn’t tighten. Some issues we had to go back and forth on with other vendors only to find out the builder needed to come check as they didn’t wire. We are waiting on some issues still to be fixed. Elevator didn’t work the one day within a month if moving in. Definitely wouldn’t have expected this many issues with a new home. Floor material used is really really bad and not durable at all!!! Gets scratched and damaged VERY easily. We were told garages would fit big cars but it is very very tight and tough to get in and out if your car in the garage. Also no ramp to drive car into garage as entrance has a bump so you have to get yourself own ramps. Garage unfinished which we knew but would have been nice to have completed. Also garbage bins have to be stored and pulled in and out every week from the tight spaced garage. Definitely the garage space is the biggest inconvenience with how it was planned. We were told our building was the last only to see new construction of the same type condos right now, thus could have opted for other floors and plans had they been honest and not felt like we had to rush cause they were selling out. ... More

I know its hot market and you are trying to build fast. But the decrease in quality is showing. I have a family member who bough with shea a few years ago and the quality difference is night and day. The workmanship has dropped. Change your subs or have a talk with them.

The initial home-buying process went smoothly, although it took the company a long time to finish building my home. Now that I'm in it, I see issues with some of the workmanship, mostly with what appears to have been touch-up work to finish the job. Some of the painting, cabinetry, and other installations were done very sloppily, as if the workers rushed to finish and get out of here. Dealing with these and other issues with Shea's Customer Service also hasn't been the best experience. The representative I've been working with to fix problems doesn't communicate well at all, and she gets things wrong or forgets things all the time. When I've pointed them out to her, she's gotten rude, defensive, and even accusatory, as if these problems or misunderstandings are my fault. She just doesn't seem to care about my convenience or overall satisfaction. She makes decisions based on what seems satisfactory to her or what she thinks I should just accept, instead of asking me about what I want, including when repair technicians are scheduled. She doesn't apologize for mistakes and miscommunications, and gets upset if I don't just accept her decisions and treatment, to the point where she won't even respond to me. I don't look forward to having to work with this person for the next few years. ... More

Say produces a nice lovely Home!!!!