Shea Homes Reviews

Entire process from beginning to end was smooth. They kept us informed abd did constant walk throughs. We had a great project field manager to help us on our home. If you are considering buying a shea home, it will be worth the money, time, and a quality home!

Workmanship is poor with finish work and some structural

From to moment we met with the sales staff we had a great experience. Tammy was very helpful. The builder kept us updated on the progress and Dan is extremely helpful when an issue comes up after the build is complete.

no words are necessary...thank you

The whole team has been very responsive to any issues we have had with our new home. Even small issues that arise they treat them as a big deal and are quick to respond.

Very beautiful home and community. Construction in general is high quality, and design of the home is well laid out, Energy efficient systems and automatic /wireless options are working well and convenient. Shea did well at keeping me apprised of construction progress and held to the promised dates for the construction steps. i rated responsiveness as a three as the warranty service processes seems to have some gaps that allow for concerns to fall through. One gap is that a service request disappeared after being acknowledged. the second is that i twice received letters saying that the service had been completed when it had not. I rated quality of workmanship as a four as i have found two problems with the electrical wiring. One was a dryer plugin wired incorrectly, the second was a ground wire left loosely connected that caused loss of power to the living room. ... More

I am going to begin with the positives. I am very pleased with the results of our home. I was very pleased with the responsiveness of the construction manager, Ryan. Ryan was also dedicated; however I feel the crew’s were spread too thin with over 30 new builds going at the same time. This resulted in multiple details being overlooked. Our punch list at the time of our walkthrough prior to closing was extensive with more than a dozen items. The most serious items were three separate previously undetected gas leaks. The connection to the swimming pool heater was not connected properly. There was leaking gas from the cooktop burners even when they were turned off. There was also later found a gas leak from the fireplace where a flexible pipe was mistakenly used instead of hardline pipe. The flexible pipe eroded where it was bent. This one was discovered 2 days after we moved in and could have been deadly. I give kudos to Ryan for staying with us at the house for six hours while the problem was repaired and the gas company could return to turn the gas back on and retest for further leaks. It has been over 2 months since we had our closing and we still have 4 unrepaired items from the punch list. These include a cracked window, an area of drywall in garage, garbage disposal dysfunction and an area of grouting. This seems excessive in its delay. I am very disappointed with the landscaping bushes. Other older areas of Shea homes in our development have much more extensive and colorful bushes. Lastly, it is my opinion that Shea’s policy of not providing visual documentation of the building process is outrageous. This is the fourth home I have built with different builders and this is the first time I’ve not been allowed to visualize the progress. I adamantly oppose this policy. ... More

My experience with Shea was very good from start to finish of home. Communication was great and no issues with Shea's responsiveness. Was given the name of a job site foreman who kept me posted along the way of construction, which included several walk throughs of the home before it was completed. I highly recommend Shea as a home builder.

Great credit to both Leslie and Jeannie for the extremely professional response to our needs as purchasers and for responding quickly to any inquiry. They made this experience, stress-free and enjoyable. We cannot say anymore about how wonderful our experience was. Thanks to them. The on-site crew, including Tanner, and Matt are excellent as well.

We are happy to do bussiness with Sbea

Overall it was a very pleasant and easy purchase and we are very happy here. Quality work and quality follow through!

I was so impressed when I saw Shea home and I told my wife this is it because I love the styles and size. I am happy we moved in already. Is a smart home quality and great value. The builder team is on point and accurate updating. Know what you want and go get it.

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Shea has been very responsive to issues. The quality of the home is very good.

Great neighborhood. Uncomfortable living in construction area. Flat tires due to construction nails. Lower quality products. Careless errors . Endless mud.

The sales team was outstanding, and structurally, we love the house. The floor plan works well for us, and the house itself is well built. But the quality and condition of the appliances is another story. The dishwasher and hot water heater were defective when installed and were not repaired promptly. The kitchen faucet turned on by itself, wasting considerable water. These things shouldn't be happening in an expensive, brand-new house.

Tarry our Sales Rep was fantastic! Excellent follow thru skills and knowledge. I am a realtor and know what makes a great sales person and Tarry definitely has the "it" factor. She is trustworthy and provides great customer satisfaction. I also want to mention that our Warranty Specialist Richard is outstanding! His work ethic and follow thru is impeccable. Richard is extremely helpful and ALWAYS willing to lend a helping hand. I can't say enough good things about Richard. These 2 individuals represent Shea Homes in the highest possible light. We feel so fortunate to be living "My Trilogy Life". Thank you Tarry and Richard ... More

Everyone from Shea was very helpful navigating the homebuying process. Thank you!

I love my new townhome and was very pleased with how much the builder works on educating new homeowners and how to use everything. I like how they visit us at one month five months and 11 months.

The entire process - pre release reservations seminars ,on site tours, lot reservation, design studio, customer walkthrough and warranty support was very organized and well managed. Had a great experience working with Micah, Hella, Kveta & Duane! All of them always went above and beyond!

Kirstie kept us informed during the building process of the delays we were incurring. We have been in the house two months and expected some snags in the new house. The response to correcting these snags has been mediocre in the sense of timeliness, the initiative on the part of the builder, and the accuracy of the corrective action. For example, a 220 Volt outlet was ordered in one specific part of the house. An additional outlet was actually wired to 220 V unbeknownst to us. We ruined several appliances in the troubleshooting process not to mention a potentially hazardous situation. The staff has been helpful but I can only assume they are overloaded with work to be done/corrected. Thermostat was also somehow miswired causing it to NOT shut off the Air Conditioner. It was apparent that finishing touches were rushed to make the 30 Sept closing deadline (delayed from original 30 April closing) to include no water softener installed yet, poorly finished landscaping of the yard, missing door hardware, and some smaller items. Still awaiting several snags to be fixed, corrected, replaced, or rectified after what has seemed a reasonable amount of time. ... More

I purchased my home from Shea at end of sept 2022. I love my home. Shea made the whole buying process extremely easy and every step of the way each employee was responsive and very kind. Even after my home buying experience the warranty rep has treated me the same way. It has been an effortless process, my hardest experience was staying on the wait list to get my lot and then waiting for my home to be built. This is my second new home in 7 years. I built with another builder for my previous home and my experience buying my first new home was very poor along with their warranty service. My new home with Shea is built as solidly as the model I walked through several times. Highly highly recommend Shea. Thank you Shea for not cutting corners and delivering a quality product with quality workmanship and employees. ... More

The positives. Shea builds a good home, and their staff is friendly and largely helpful. Issues encountered along the way in construction and close inspection were addressed timely. My issues have mostly been around post close items. The landscaper (TLB) didn’t follow up per 30 day. It took repeated outreaches to get them scheduled to resolve issues, and they’re still not fully addressed, and communication is very poor. Overall, I’d recommend others to Shea, but Shea should utilize their leverage with TLB to ensure the full experience is positive.

The process was fairly well orchestrated throughout the months it took to complete. There were problems encountered outside the builder’s control that could have been better communicated but the overall experience was a good one with very positive results.

I highly recommend Shea. The design, tech and building experience has been amazing.