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Shea Homes Reviews
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What Homeowners Have to Say About Shea Homes.
Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2051 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Expedient replies to questions and maintenance
- Marsha S.
- Verified HomeBuyer
- August 17, 2021
- Maple Valley, WA
Lovely neighborhood with an easy way to meet neighbors as well as a save atmosphere. Love my home and the connectivity to Maple Valley, a lovely, vibrant town.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - Overall our experience with Shea Homes and Shea Mortgage was
- David M.
- Verified HomeBuyer
- August 12, 2021
- Front Royal, VA
Overall our experience with Shea Homes and Shea Mortgage was very positive. We are enjoying our new home very much!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Shea's approach has been very professional.
- Donald S.
- Verified HomeBuyer
- August 11, 2021
- Camarillo, CA
Shea's approach has been very professional. They kept us well informed throughout the process. The onsite sales staff was always very helpful and answered our questions without hesitation. Finally, they worked very hard to meet their stated project timelines and our house was completed on time as committed.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
Professionalism
- Sourabh D.
- Verified HomeBuyer
- August 11, 2021
- Spring, TX
This is our first home in USA and we could not ask for better!! From day 1 which is visiting the sales office our experience has been amazing. The support and professionalism shown by Shea staff stands out than any other we have heard or seen. The crew (sales, construction, mortgage etc.) have been really helpful. House is build to meet all the regulatory requirements and codes so one can sleep peacefully. I am really grateful to Shea team as even with the issues faced due to pandemic and winter storm they managed to get the house ready before estimated time. I believe that this is only ...
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Great Teamwork
- Charlotte M.
- Verified HomeBuyer
- August 10, 2021
- Bonney Lake, WA
I appreciate that Shea intentionally provides support throughout the sales, design construction and settling in process. They have an excellent team, including other home owners that are attentive and caring each step of the way. It’s not just a home, it’s a community.
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Sales Rep a real pro...totally no pressure, but lots of answers
- Robert S.
- Verified HomeBuyer
- August 10, 2021
- Groveland, FL
These people build a great home and developed a great community in Orlando. Incredible amenities in a great location. We looked at more than a hundred homes in more than a dozen communities. We've now been owners for two months and wish we'd moved earlier!
Total Score 5
Quality 5
Trustworthiness 3
Value 5
Responsiveness 5
Shea Homes - Trilogy - Right on schedule.
- Arturo M.
- Verified HomeBuyer
- August 03, 2021
- Maple Valley, WA
Right on schedule. Communicate with buyers.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Ease of Shea providing our family a military clause.
- Nate D.
- Verified HomeBuyer
- July 28, 2021
- Castle Rock, CO
Great experience. Highly recommend! Thanks, Shea!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Overall, experience was pretty good.
- Anonymous
- Verified HomeBuyer
- July 27, 2021
- Peoria, AZ
Overall, experience was pretty good.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Overall decent for the price but 2 major issues.
- Andre A.
- Verified HomeBuyer
- July 27, 2021
- Peoria, AZ
Overall decent for the price but 2 major issues. - The walls thickness are probably at minimum allowed by the state law, according to another Builder that I have asked. Apparently some builders are trying to save money on materials so they cut back on building homes the proper way. The sound travels easily through the Walls, I mean literally any sound. I could be in the master bedroom brushing my teeth and someone in the kitchen can hear my electric toothbrush!!I can even hear my Neighbors talking at night from inside their house. No, they’re not being loud typical conversation, cuz I can ...
Shea Homes responded:
Hi Andre. Thank you for your feedback. Please contact customerservice@sheahomes.com so we can review the issues mentioned about your home.
Total Score 5
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
Shea Homes - Trilogy - Good value for the dollar.
- Christine D.
- Verified HomeBuyer
- July 20, 2021
- Wickenburg, AZ
Good value for the dollar.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - a very pleasant experience overall.
- Bobby S.
- Verified HomeBuyer
- July 20, 2021
- Indio, CA
a very pleasant experience overall. Only place I felt ball was dropped was the requirements of new owner after close of escrow. Especially, those requirements that have a financial and time demand associated.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - CS is vg!
- Anonymous
- Verified HomeBuyer
- July 20, 2021
- Las Vegas, NV
CS is vg! Good communication and follow up on all problems and repairs!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - The builder was very thorough and encouraged me to report any
- Jose C.
- Verified HomeBuyer
- July 14, 2021
- Spring, TX
The builder was very thorough and encouraged me to report any deficiencies. He wanted to make sure I was completely satisfied with my home!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - Overall very satisfied in the experience
- Francesco P.
- Verified HomeBuyer
- July 13, 2021
- Nipomo, CA
Overall very satisfied in the experience
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Shea Homes - Trilogy - Great lock step buying process.
- Lou H.
- Verified HomeBuyer
- July 13, 2021
- Front Royal, VA
Great lock step buying process.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Customer Service was Phenomenal
- Anonymous
- Verified HomeBuyer
- July 13, 2021
- Katy, TX
I am a first time home buyer and the thought of building a home with all the decisions was frightening experience, so I thought. The team at Shea Homes gave me something more valuable than a home. They gave my wife and I piece of mind throughout the entire home buying experience. From home financing, closing and warranty period. Shea Sales, mortgage, construction and Customer Service all worked as a unified team that made the buying experience exciting, fun, with confidence and yes most of all piece of mind that all the details were being taken care of by Shea. How would you describe the ...
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Employees that respond!
- Patricia R.
- Verified HomeBuyer
- July 13, 2021
- Bonney Lake, WA
Everyone that we've dealt with regarding our new home purchase has been responsive and helpful; even after we've moved in! I loved being able to chose my options for flooring, cabinets, even the exterior. They have a wide selection of interior options; so while we may have the same floorplan, our house looks different.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Water and electric systerm need to improve
- Pinky T.
- Verified HomeBuyer
- July 13, 2021
- Irvine, CA
customer service is good, as I move here, if I have any issue, customer service response quickly and do it fast
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Great customer service, Annie responds quickly and efficiently to any problems we have. Our superintendent Marc did a great job, the house was finished on time and he was always very responsive to any problems, of which there were few.
- Rebecca M.
- Verified HomeBuyer
- June 01, 2021
- Wickenburg, AZ
Shea is the way to go. Amazing people work for Shea and you can rest easy they will Build you an amazing home.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - The quality in the house is great and finishing of the house
- Mahesh G.
- Verified HomeBuyer
- May 29, 2021
- Tracy, CA
The quality in the house is great and finishing of the house is awesome. Very much appreciated.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Very responsible, even after home delivery!
- Edwin C.
- Verified HomeBuyer
- May 25, 2021
- Tracy, CA
Octavio was the person who delivered the house to us. He has always checked on us from the start to make sure our transition was smooth. He took the time to get to know us personally and made sure any issues we found after move-in were resolved in a very quick manner. I even told him that he seemed to take care of our home like it was his! We are very happy with the loan process and all the tips June gave us to make sure we had the best rate when closing out. Great experience, and the home is beautiful!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Shea has been great to work with.
- Sam R.
- Verified HomeBuyer
- May 19, 2021
- Castle Rock, CO
Shea has been great to work with.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes is proud of its new home communities and it shows
- Stephen S.
- Verified HomeBuyer
- May 18, 2021
- Carlsbad, CA
I have never experienced such complete care and responsiveness as I have with SheaHomes. Every Shea employee demonstrated commitment to excellence and I am both impressed and satisfied.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Has been a great overall experience with every member of the
- Alan W.
- Verified HomeBuyer
- May 18, 2021
- Spring, TX
Has been a great overall experience with every member of the Shea team
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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