Shea Homes Reviews

We’re very happy we chose Shea/Trilogy to spend our retirement years . The overall quality and lifestyle is second to none.

Purchase experience was great with wonderful sales staff. Final inspection revealed the tiniest items needing adjustments and they were fixed immediately. Turn-over at possession was a great experience and all our needs had been anticipated. Orientation on the home’s many features was thorough. After-sale care has been proactive and very responsive and we have received several phone calls to ask how things are and if we need anything. We are very pleased with our home and love the community.

This was such a professional and pleasant experience. I have high praise to sales, design, materials, construction and inspection staffs. Bravo

The home took a little more time to be built than expected. They did not have framers for 3 months. Shea mortgage did not contact us 90 days out as promised. I had to call them. Brandon was very professional and helpful and continues to be when ever I have questions. Overall, satisfied with product after being in 2 months.

The whole home buying was just what I expected. The whole Shea team has been great.

Seth was phenomenal. He did a great job, and was extremely responsive.

I had a very positive experience with Shea Homes starting with Owen, sales consultant. Alan, my construction manager, was always on top of things which was a real challenge with supply chain issues experienced because of the pandemic. And any remaining issues have been promptly addressed by Bill, my warranty specialist. I am very grateful to all who have helped me along the way.

Very mixed experience while building this house with Shea Homes. Sales people were good, but we had a pretty bad experience with the design studio. We had a great experience with the construction manager but have struggled post close with warranty items. The master planner of this community has also done a horrible job with community area, parks, and pools.

The purchase was a seamless process and all Shea representatives were helpful and responsive to any questions I had. Now that I am in my home the onsite team has been equally responsive and helpful in taking care of any tweaks that have come up.

Buying process was a little difficult due to communication. The Teams app is not a good communication device. Too slow and lag time for response was slow. And responses were short and lacked detail. More detail of the interior progress would have been greatly appreciated. Just front lics of the exterior were not adequate.

Terrible experience !! Three months later and still NO OVEN!!

We had such a great experience with Shea! We absolutely love our house. Our sales agent Kris was so helpful throughout the process! All of the people we interacted with were friendly and made sure we were taken care of. We were nervous building during Covid, but our house was only delayed a couple months and the quality seems great. Would highly recommend a Shea home.

Love Trilogy concept so far

We expected a lot more from Shea Homes, especially in quality of workmanship. The COVID excuse needs to stop, yes supply chain issues still exist but quality of workmanship should still be priority one. Everything was going great right up until 2 months prior to closing when oversight of final build went out the window, When we did a walk through and blue taped everything, hardly anything had been fixed when we closed and moved in, it literally looked like they just went in an removed all the taped items and called it good. The house was filthy with paint and paint can marks on the LVP flooring, dirt on floors and walls etc. We were shocked at how dirty the place felt. In fairness, Shea has been outstanding with our concerns, complaints and trying to make things right, but it has been a tremendous amount of work on our part to schedule all of these trades to come fix everything. ... More

The whole experience was great. Everyone I dealt with was wonderful and provided excellent service, before and after closing.

It was a great experience buying the Shea home in Dunes. The build quality was top notch, and the mistakes were quickly corrected. We knew this going in because we already bought a Shea home in the past. The sales staff here at the Dunes took care of the preliminary requirements and guided us all through the purchase process. Most commendable was the staff that took care of fixing the construction defects. Isaac was always available to address our concerns and he showed us how to make the most of the features of the house. Overall, it was a very satisfying experience and will buy from Shea again after this one. ... More

Our experience with Shae Homes has been very positive from the moment we walked into the sales office the first time. The sales executive has been an absolute pleasure to work with along with the construction manager. They both were always available to answer our questions and addressed all our concerns satisfactorily. They were always very honest with us when it came to the building process and schedule. During the warrenty period the are also very responsive and has been addressing any warranty issues, which are very few, promptly. The warrenty manager has also been very attentive and communicates well. Overall we are very pleased and recommend Shae Homes to anyone looking for building quality home with peace of mind and great service. ... More

HAD A WONDERFULL EXPERIENCE, STAFF WHERE ALWAYS RESPONSIVE AND TAKE THEIR TIME TO ATTEND TO ALL ISSUES RAISED

Great experience and well worth it.

Jane has been incredible throughout the home build/buying process. She explained every aspect of Shea Homes as a company and builder; we felt comfortable moving forward with our purchase immediately. In addition, Jane was extraordinarily responsive to our questions, took care of our home-buying needs throughout the process, and continued to help after closing. We cannot say enough about the awesomeness of Shea Homes regarding the quality of our home and the customer service from all departments. We especially want to thank Jane, the sales manager, Mike, the building manager, and Tracy, the warranty manager, for their professionalism and resiliency in ensuring we had a great home-buying experience. We've built homes in different states and cities, and Shea Homes surpassed all our expectations and experiences. We highly encourage anyone in the home-buying market to work with Shea Homes. They will receive a top-notch experience, the same as we and all of our neighbors enjoyed. ... More

The sales team is very disorganized and not very responsive. Home prep work before delivery was done at the eleventh hour. Production workmanship is subpar. Warrenty workmandhip is very good but inconvenient because of schedule and waiting for work to be completed; it should have been done correctly before home delivery. Rob Shay is outstanding as a warrenty specialist.

My home buying/building experience at Verde River was long, sometimes arduous, and because it took so long interest rates went up several points in the interim. This was very upsetting to me. It was not what I’d originally signed up for. Happily, I do love my new home. It’s lovely, excellent quality, and the Shea employees from A to Z couldn’t be nicer or more helpful. The area is beautiful, the club is wonderful, and my house is now feeling like my home.

Shae was great with keeping my husband and I updated during the home building process. We purchase during Covid and there were a lot of delays due to Covid delays. The construction manager was an angel and very responsive every time we sent a question or concern. Very happy with our builder choice!!! We love our new home!

Owen was awesome to work with from the sales side. We built during a very difficult time for everyone, so I do understand the delays we went through.

I am happy with my home, but knowing it is over-priced for comparable other commuities, I cannot endorse Trilogy. The pre-sheetrock walk-through revealed very poor beams were used. Beams my husband would have burnt before using them to support a house. Light switches don't make a lot of sense where they are set. Two require walking across the room to turn them off. One room has 2 switches for the same light 3 feet apart. Quality of carpet choices was disappointing. the one we chose unravels at the entry way, and shows even a piece of thread! Garage needs more outlets to charge power tools. Driveway is too narrow for 2 cars. Guest cars scrape the gutter when backing out because it is so steep. Even one less structure per block would allow more space between houses, thus more privacy. That would at least make me feel less like I'm in an expensive condo. Your Warranty Team has corrected a number of items missed at the final walk-through. ... More