Shea Homes Reviews

Great experience with my Shey home buy. Everyone was honest and open with me

Our experience with Shea Homes was exceptional. Everyone was kind, helpful, professional and made us feel welcomed. We definitely recommend them.

We found after we built an ocean-front house in Oregon in 2005, that building in a 55+ community in 2022 was a lot different. First, we were asked to make a purchase of a home that we had never seen, and that delayed us from being in on the start. Once we solved that, we did buy because we liked what the community offered: people our age all living in the same place. However, because we were moving to Las Vegas, we had to schedule a lot of things and with not being able to ascertain a move-in date, it made it that much harder for us to schedule our move-in. Once we got in, we found that not being able to select interior things, floors, carpets, appliances that we liked, e.g. we had cherry floors and cabinetry in our old home and we were not able to get them in our new home. Once we got in, we found that some of the construction work was not to the standard we were led to believe, and it has taken a lot of time out of our unpacking and setting up a new home to deal with those issues. We have been in the house now for 1 1/2 months, still not all unpacked, but we are seeing that we can make this work. The fact that this is a 55+ community, it means we have friends that are our same ages, and that is a plus. The last temporary home we had in Colorado, the community was a mix of everything you could possibly not want for neighbors and that made Trilogy a shining star for us. Even with the 110-degree temperatures this summer, we acclimated to the area without a lot of stress. I think one of the most helpful things was the support of Trilogy staff. They answered all of our questions - sometimes not with the answer we had hoped for - but they answered us and gave us explanations. For us, that was essential. I think the worst thing to happen to us is that we discovered that Sunstone is not located on 3+ acres of ocean-front and we have realized how much we miss that setting. However, we now have more new friends and more new places to explore. I think the best thing that has happened is that we have more doors open to us to do the things that we enjoy...and I would suspect as we get to know the area better, we will find more. Our move was a good move and Trilogy fits most of the things in our life that we need. ... More

When it came time to select our model and features, Harmony staff were exceptionally helpful. On request, they found examples of other homes with same model and similar features, took pictures, and sent us the photos in real time, which greatly aided us in making our selections.

The Shea home building experience was really good..On the construction side Josh, Matt and Jorge were excellent and on the sales side Catherine was great too. The building process is fun and stressful all at the same time. After the sale the Shea people have a 1,5 and 11 month warranty walk through and Brandon takes care fall issues that were missed prior to closing, just as it should be, service after the sale how refreshing in this world we live in today.

Sales team are very helpful and made our buying experience perfect for our new home. Great service by the home warranty team.

Nice house. Good quality but could be better. Builder very rigid with their dates and times for required meetings. Correcting issues after the sale has been a slow process.

MAKE SURE YOU UNDERSTAND THAT THE BUILDING PROCESS IS ALWAYS EVOLVING AS IT IS DEPENDENT ON MANY FACTORS OVER WHICH THE BUILDER DOES NOT HAVE CONTROL I.E WEATHER, SUPPLIES, LABOR FORCE RAW MATERIALS, TRANSPORTATION OF GOODS ETC SO MAKE SURE YOU PLAN FOR CONSTRUCTION DELAYS FROM ORIGINAL DATE

House was not ready during our walk thru. People weee still working and cleaners were there too. Missing shower doors, bad workmanship, lots to be fixed

This is the right place at the right time. Everyone has been very helpful and we are looking forward to many happy years here.

Some details appear after we moved, but I was impressed with the responses that I received from the Shae Homes team

Overall, a good buying experience with Shea Homes. I was told of a framed walk-thru, but never happened. Timelines were non-existed or vague. Construction workers and other workers were helpful and very knowledgeable. Location and pricing were excellent. Buying process were a bit chaotic with VIP's being involved in the buying process.

Finding The Grove and going through the process of application and hopeful anticipation on being able to purchase a home was both exciting and stressful. The Shea representatives could not have been more helpful as we set out on our journey. We were encouraged to visit as the build of our home started and we did that......coming out every week to see how the house was progressing. We watched it go from an empty plot of dirt - to a foundation and more. We met the crew foremen, who through the entire process were as professional and nice as anyone you could ever meet. When we had questions, they took the time to answer them. As the build progressed and we began to meet others already moved in, we started to hear of the issues we would need to look out for first. Ants for one. Understandably, the entire complex created upheaval in the ant community. We knew we would have to attack them. We heard, as the process to build picked up speed, that with the pandemic waning and supply chain issues relaxing, that the time frame on our home being completed would be sped up. This was exciting news and we embraced it in our planning. We met the Shea Customer Service rep as a final walk thru still bubbling with excitement. We moved in. We attacked the ants and after a long, several week battle we put them at bay. We started to hear stories from others just moved in about issues with their build. Some were very concerning and even a danger to health and safety. We started to find things that needed fixing in our house as well. At first we wrote it off as being much like a new car, small things need to be tweaked or fixed. Being under warranty made it easier to accept the problems. But as we lived here from a few days to a few weeks the list of issues grew. Many texts and emails to Customer Service resolved some of the issues. Some were handled quickly, some ignored (so it seemed). Some still not resolved. When we hear of other owner's issues - we feel lucky because ours in some cases cannot compare to the degree of others. The issue many of us as homeowners have come to believe is that the builder fast tracked too quickly. Crews were (and are) being pushed to get the homes completed and closed. The quality control checks to see if everything works......if everything has been done correctly, FAILED. Many of our "punch-list" issues would have and could have been found and corrected before we moved in.....if the builder had taken more time and utilized quality check resources to do so. As such, the after purchase Customer Service Department and the HOA are slammed with questions - problems and complaints. Economically this is foolish. The amount of money the builder spent to put us here is compounded by the frequent re-visits and repairs that simply should have been done right the first time. Do we regret our purchase and our move? Absolutely not. Would we recommend Shea Homes? Probably. Others including family members of ours have lived in other Shea communities without the initial move-in repair issues many of us have encountered. Do we expect all our issues to be resolved? Absolutely. Does it taint even a bit on the move here? Yes, a little bit. But we are being patient and assuming (and hopeful) that our list of issues will be resolved and no further issues will arise. It will be...it can be...a beautiful community full of very nice people. Everyone seems to have the same issues and it is a topic of discussion whenever people meet. But everyone is hopeful the learning curve will subside and we can live for years to come in a wonderful community. ... More

All do their best to make it all happen !

The purchase of the home went very smoothly and picking out our amenities was easy. The only negative about the whole experience was the delays in moving into our new home. So far customer service has been awesome

The entire process was flawless. The sale was low key without a pressured effort to purchase. The mortgage processing was easy. The closing was relaxed. Everyone worked to accommodate our schedules. The home quality is excellent and our home services representative gives us prompt responses to our requests. Best decision we have made in our lives

Our overall experience purchasing our new home was excellent. Sales representatives Tamara and TJ went beyond my expectations in keeping us informed of the build process and always answered our questions quickly. We were able to meet some of the crew who built our home and they have a great attention to detail in the home construction. Home service representative Octavio is very knowledgeable about all the home features and systems. He quickly helped to resolve any questions we had. This was the best home purchase experience I have ever had. I highly recommend Shea Homes.

Great showing models, good customer service great workmanship.

This is our 4th tract home purchase. Shea allows extensive options and high end customizations. Their attention to detail is impressive. Follow up once moved in is first rate.

took to long to build

Best experience with a builder we have had. Shea has a great team and builds quality homes.

I've bought a number of new homes in my life and this experience has to be one of the best. The quality of the home is supurb but what really stood out was the responsivenes and follow-up. Shea representatives are easy to get hold of and seem to truly care about their customers. I highly, highly recommend.

Shea has been great overall. Communication, value, and quality. The only problem that we’ve had was length of construction, but I would trade length for quality any day.

Sales, Finance, Design Center, Customer Support, All teams are very professional. The homebuying process is smooth.

The entire process was ok ….If you buy a lot to be build on it make sure that everything is transparently disclose if outlets and other utilities boxes are posted on your front yard …so no surprises at the end ! No to pleased with interior decorator support ! However After Closing the assistance and attention to details received from the house delivery representative Richard is been Outstanding!!!!