Shea Homes Reviews

All involved from sales to construction to post construction did a good job.

There needs to be more attention to details: ie. nailing the molding to the bathroom cabinet and floor, putting molding on the floor next to the kitchen cabinet and refrigerator, installing scribe on the cabinets at both ends of peninsula. Replacing kitchen cabinet panel and trim next to refrigerator, securing kitchen cabinet trim atop of cabinets.

Be prepared to do a fair amount of tile, color, flooring shopping and design ideas on your own before meeting in the design center as the time is limited and the choices even more limited.

This is our second Shea home. We love our new house and everything about it, except for the solar system which has been a nightmare since day one. We have been in our home for 10 weeks and are still battling with the solar company to get our system running properly. I have even reached out to Shea for their hope. Truly frustrating.

Good company for first time home.

I was thrilled with the purchase of my home, Terry our sales rep was exceptional as was Manny our building Forman and Victoria our CS rep. Like every new home there were things that needed to be attended to and some were taken care of quickly and others we are still waiting on. Overall we love our home and the community and would highly recommend Shea and Trilogy at the Polo club .

I love our home and am delighted that we found this area and home builder. It’s not a custom home and so we are adding what we like. I am however very very disappointed with all the outside area soil. I have never moved into a home that the builder did not improve the soil so that it was possible to plant. The other day I saw my neighbor shovels out water in his yard with a BUCKET! I thought a water line broke . I asked him what happened and he said: this is crappy soil - water can’t be absorbed . A very expensive and time consuming fix is required. That is deceitful and not necessary. You could definitely do better for your clients. ... More

Repairs are still pending, I had to send emails again

It would’ve been helpful for us to be able to speak with some recent home owners For options. The sales and design people are helpful but depending upon who you work with you will get different answers or explanations of options. I would never use Shea’s landscaping people again as the work is very poor and expensive. I would also get basic flooring and pay to have an outside company redo the floors for about 1/3 the cost Otherwise the home is beautiful seems well-built And the neighborhood is outstanding

We are the leftovers. Not a priority. On our own.

Overall I believe Shea builds a very good home. But my opinion There were too many issues incomplete from our walk thru. the exterior painting of the house, the service garage door, our kitchen counter top stained, too many wrong color paint on patch ups, cabinets with scratches marks that are very visible, crack in bathroom sink. I expected more of the walk thru items completed.

We have lived in the home since November and still have issues not addressed. Shea isn’t responsive to issues. Home buying experience was good and our sales person Patty was fantastic.

I am a returning homebuyer, I bought a Shea Hime property in 2004 and had a wonderful experience. This time I did have a great experience with the sales team however the process of inspection and addressing construction issues was not compared to my first experience and it definitely needs improvement.

Quality of tiles and LVP not good, I have to wait more time to get things fixed by Shea warranty

Construction quality is so bad, issues not being addressed after home delivery. Everything so visible to the eyes but Sharath homes say they are within threshold.

The sales people Anne Marie and Jim were the best! Helpful, caring, and communicative throughout the process!

The bill took a really long time. Some areas of workmanship are real poor. Response to issues is poor.

Our sales person has been great, even throughout the pandemic/hurricanes/snow storms, she has stayed in touch with us. Throughout the build on the other hand there were several issues that were addressed but had they been done when first notified issues would have gone smoother. There is still items that have not been resolved since the walk through. Electrical items and lighting that was selected from the beginning, were forgotten and had to be installed later with more cut outs done to drywall. Other issues like; •Sprinklers system had a leak. •Double garage door is having issues. •Doors to backyard, handles are coming off. •Have found several areas where grout is missing in tiles. •The seal around main bathroom tub has cracks all around. ... More

The subcontractor PSG Landscaping is ruining your reputation as a stellar builder. Between the combination of our warranty manager and PSG, our experience is: • Both our front and back lawns are completely riddled with lumps under the grass where you cannot walk 5 feet without turning an ankle. • We have a drainage problem in both yards but worse in the back to the point there have been washouts I could crawl through. And every time it rains it gets worse. It rains a lot in the Houston area. • The work is entirely substandard, and PSG is unwilling to do anything about it and the warranty folks don’t seem to have the governance over them to fix things right or in a timely way. Below are some of our experiences in dealing with this situation: • PSG has threatened to cancel our warranty. • Here we are in month two and nothing has been remedied. • PSG regularly misses promised dates and is unresponsive. • PSG staff are rude to your face and see no need to apologize for any of it. • PSG always does the minimum and hightails it out of here and it takes weeks to get them back. • We have to go outside with our dogs so they don’t get out through these washouts. • When PSG fixes something, invariably they break or disable something else. • PSG leaves our gates open after doing work here so our dogs end up getting out even though there are signs posted on both gates. • We have been watching all their work around the development and it’s all the same low standard everywhere. • Our warranty manager Brandon boasts of not responding to customer needs after 5 and before 8. Sometimes he completely ignores our voicemails or texts. He is completely ineffective with PSG. • The entire chain of command in warranty appears to be afflicted this way. • We end up going weeks before anything is done let alone getting a response from warranty. • When something is done, it’s more of the same substandard work. We have a pie shaped lot and a lot of yard for our dogs. I think PSG's experience is limited to very small yards because they have completely failed here. ... More

Too many poor workmanships to mention but one that stands out the most is horrible fit and finish on painting. Just the worst.

SOD was laid unevenly. Cabinets had obvious damage and was incorrectly installed. Electrical mounts are crooked. Cracks already showing up in the driveway and basement foundation. Porch concrete discolored. Baseboards were poorly attached with no pride in workmanship.

We had such a great time building our dream home with shea. We had a very responsive builder who took our wants and needs into account and made them happen. They went above and beyond with everything! Thank you to all the builders and crews that made our dream home so special

We have been in the house (with solar) for two months. As of today, the solar is not turned on. Lots of discussion of why. However, no results. Just got the first PG&E bill. Please resolve.

The communication throughout the process was amazing..Everyone I dealt with was very helpful and you could tell they really cared about making sure our questions needs were meet.

Shea has been great overall. Communication, value, and quality. The only problem that we’ve had was length of construction, but I would trade length for quality any day.