Shea Homes Reviews

Great customer service!! the house took a little longer then expected. Aimee, Kyle and Connie have been great to work with!!!

I cannot say enough good things about Trilogy team members Kristine, Diana, and Micheal. These individuals are first rate professionals who consistently confirm our perception of Trilogy as a top tier 55+ community.

We had a good experience

The majority of the experience has been awesome. Many of the personnel with whom we have interacted have been outstanding. Mac, Dave, Erin, Mitch, and Suzanne. - Top notch- - Many small items create big headache. Overall great experience, but Shea drops the ball on several aspects which reflect a lack of vision and consideration for residents - 2 HOA organizations to pay every month - system is subpar and cannot handle bandwidth. Must login to the same system using two different account numbers to pay HOA dues. No auto-pay options. Never heard of this. Why 2 logins? I live in 1 neighborhood. If Shea has subcontracted out services, it is Shea's responsibility to then divide up the money and pay what is due to whoever. NOT the resident. - the fence is put on the homeowners, This creates an extremely awkward situation with new relationships with neighbors. residents with dogs have to suffer through movein and the period before a fence can be installed. We must reach out to get the email for neighbors to try and coordinate the plan and payment. My neighbor has elected to not pay me for the fence I coordinated, scheduled for install, and handled in full, This is Shea's responsibility and they have fallen WAY short by throwing this on new homeowners. Do you sell a house with a driveway. I paid >$600,000 for a new home... you can't install a fence??? ignorance! - The majority of homeowners have a truck. Driveways are not long enough for a fullsize truck to park, A mid size truck barely fits, forcing parking on the street. I paid for a decent sized yard and Shea leaves everyone's setback the same. If I purchased a larger yard, my front AND back yard should be larger. I didn't purchase a large yard so the front of my house sits directly on the sidewalk. Balance out the front/back yards for those who paid for more space. Maybe we wanted a longer driveway so we could park in our own property. This is an EXTREMELY ignorant design for an experienced community builder like Shea, who restricts street parking. I'm sure complaints will start before long about vehicles parked on the street, but Shea has caused the issue and there is no solution. Mini driveways do not facilitate vehicle ownership in the USA in 2022. This might make sense in Europe where they restrict vehicle size, but here it provides benefit for Shea to sell more properties and make more money while creating headaches for their unsuspecting new residents. - concrete is problematic. basement, garage, and driveway are already cracked in the field and in the joints after less than 12 months in service. Shea warranty on concrete is insufficient. Concrete will continue to crack and grow larger until after Shea warranty expires, becoming the problem of the homeowner after Shea walks away. Poor quality and workmanship in concrete - many of the screens were bent when forced into the frame, and others were left partially installed because they could not be bent enough and the installer walked away ... More

This was our first home purchase that was a new build and everything about our new home is just fantastic. Great quality by SHEA.

This is a beautiful, quality-built home. Nicely designed. The design center was a fun experience. The team of community representatives at Trilogy helped us get settled in comfortably, and will be a great resource going forward.

Great experience...nice people to work with...good team work. A few explanations could have been explained a little better, not living in this environment before, but all in all, very satisfied and pleased.

We have been very pleased with the Trilogy team.

Shea was great throughout the entire building process. When there was an issue they were very responsive to resolve our concerns.

Bailey,Mike an Fabian were great. On the sales end we had several individuals but all were very helpful!

Overall our experience has been positive. There were a few surprises such as actual cost of our house vs. advertised price. Transparency in pricing could be improved. Now that we are actual Trilogy members we are hearing of things that definitely need to be addressed such as financial transparency and a communal meeting site.

It’s so hard to say this but the walls are much thinner and the quality of the products used is less than average. It is not the Grove quality. We really miss having a convenient light switch in the kitchen and that is just a basic item on a builders to do list. We can hear neighbor talking and can feel cold air coming through the walls.

Good experience so far, I’ve only been at the home 10 days in the last 21/2 months. Minor improvements would be great I.e. soft close hinges on all cabinet doors, soft closing toilet seats, options for ceiling fans in the living and dining rooms. Little details make a big difference.

Donna in sales and Robert in the construction office were equally amazing people to work with.

Terrible service from the realtors and quite unprofessional.

Great experience but escrow company is not good

Great quality and response from Shea

The Evia model home is well made and has a great floor plan with 2 beds and 2 baths. The one big complaint is the position of the heat pump right out the primary bedroom window and the noise for me is too loud.

The sales team was good. Pricing above market with initial homes seems like initial home buyers should be made whole with some upgrades. Or rebates . Lack of upgrades relative to model homes is unusual. We’ve bought two prior new homes and the builders were happy to offer us upgrades.. thesewe are profane of happy with the technology and remote app abilities of the home.

Pre-occupancy walk-throughs are very nice.

House was built pretty well. Only one issue. It takes a minute and a half to get hot water at the kitchen sink because they did not install a circ pump. Seems crazy to waste 1.5 gallons of water in Las Vegas every time we need hot water. Its on us to fix it they did nothing. For $820,000 you would expect a little better.

We had been looking for a smaller home after retiring from work, but had trouble finding the right combination of home and neighborhood in the town where we lived. This Shea home came on the market shortly after we renewed our search, and we are very pleased with it. It had been already finished, so I cannot speak to the experience of working with Shea from the ground up. However, Shea has been responsive to minor warrantee claims, in which they proved to be responsive and effective. We love the floor plan and general quality of the build.

Good all around. Would recommend.

This was our second build in Encanterra with Shea. Everyone we dealt with was friendly and professional. Susan at the design center was very helpful and got us through the process of selecting our finishes quickly. We did spend quite a bit of time before our meeting with her, selecting a lot ahead so our time with her was more efficient. Antonio and Mike, our site managers, were always eager to meet and address any concerns early on.

Built long distance - having a good project manager was key.