Shea Homes Reviews

Overall experience from home purchasing to move was great.

We had our house built during Covid and while were living in Illinois. We felt the communication with Mike, who was general superintendent for the project, was great. He kept us informed, answered the phone and our questions and always had a terrific attitude. When we got into finishes and punch list items, Conner was fantastic to work with. He was there almost immediately with the normal day to day issues that we asked to deal with and like Mike, always had a great attitude and a smile. This home is amazing and we couldn't be happier.

We had a great experience buying our first home with Shea! From the design team working with Lorri, to working with Tom and Victor, they are always responsive and here to help! Victor stops by often if we have a question and to check on us and we really appreciate that. We feel cared for and everyone we've worked with has felt like a friend!

Shea builds a beautiful home with thoughtful layouts. Let me start with Kara. She was incredible to work with throughout the process. She always went above and beyond for us and helped us during the difficult emotional times of building a home. She is the gold standard for representing Shea Homes!!! Scott was out Field Manager. Like Kara, Scott was a G-d send. He was extremely communicative throughout the build. He always took our calls and responded to our texts. No ask was unimportant to Scott. If it was important to us, he looked into it and responded quickly. Scott had zero black holes. I never had to remind him a second time about anything throughout the 12 month build. His attention to detail was incredible. He would notice various things (ie tile not level, master bath accent tile appearance, and so many other details),that quite honestly, we may have missed, and he would proactively get them corrected until it met his high standards of workmanship. He always explained every detail of the house build so that we understood why certain aspects of the home are built the way they are (ie the attic insulation methodology). As I mentioned, no ask was too much for Scott. We had heard horror stories about other Site Directors which made us feel so incredibly fortunate to have Scott on our home. Like Kara, Scott is the Gold Standard and represents the Shea product to its highest level!!! We are also very thankful to have Steve as our Post-Close Warranty Specialist. Like Kara and Scott, Steve responds very quickly to anything we have and no ask is too big for Steve to handle. We look forward to working with Steve throughout our first year. Design was a total mess!!! The selection offerings were not up to par with the cost of the home and the designer we were assigned to had no idea of what options were truly available and made minimal suggestions. She also struggled immensely with using the design system and selection tools. She made numerous mistakes, that we had to fix after the close, that cost us over $10,000! She even got downright rude at times. The entire design process is extremely rushed and high pressure. They need to completely revamp their Design portion of the build. As a side note, I rated responsiveness to issues a 3 because of the design process not the warranty service. I would actually rate the Design responsiveness a 1 and the Sales, Construction and Warranty responsiveness a 5. Shea Homes did not seem to care, or be willing to assume any responsibility for what happened during design. Our designer was fired, but that does not help us in any way. ... More

Beautiful area of the state with expensive, nicely designed homes. Sizes and color schemes are great. Some things in the home could have been done better. The HOA is strict and not quick to respond. Looking forward to the clubhouse being built. Glad we have a Lifestyle Manager already in place.

This was my first new construction purchase. It was a mix of experiences. My initial sales person disappeared. I learned she was gone via email and never felt that I had a single person that I could direct questions to after that. The most responsive person I dealt with was my Field Manager.

Very friendly and helpful people to work with

Turnover of staff / reduction of staff and lack of communications is reason for 4 stars. Build process takes too long.

Overall was good experience. Sales team was responsive and helpful. Wish they had more options on some things like insulation between floors to reduce noise, option for high end appliances like Wolf, laminate on stairs to garage, frosted windows, and more. Had few minor issues when moving in, but most were addressed quickly. One thing was a pain and that was an issue with the front door lock. Shea said I had to work with vendor to get a replacement lock which was time consuming. I would have expected them to resolve it with the vendor.

She was extremely helpful, always very friendly and got things done quickly.

Everyone involved has been great to work with.

Enjoyed working with the Shea team. It wasn't perfect but they all worked together to provide a great new home for us .

Overall, positive buying experience. Very responsive to issues.

The Shea reps at the Enclave sales center were professional and helpful (Tamara and TJ). The experience at the Livermore design center was outstanding. Kristin was knowledgeable, professional and patient. The construction manager for my home, Dave, was courteous, professional and very accommodating. The Shea rep who did the walk through, Octavio, was outstanding and very responsive to my questions and concerns. I appreciate his help in everything he did, including the 30 day walk through. My primary complaint is that Shea homes is not very flexible in the options for their homes (for example, the use of hardwood on the stairs is not allowed), or making simple custom modifications (for example, widening a bedroom doorway for wheelchair access). ... More

Special call out to the sales team, Liz and Laura- and our project manager Brian and warranty coordinator Lala off to a good start. Overall build is good, its definitely not custom, but we new that going into the build. The day we took possession, the painter a few hours before we arrived, dripped white paint all over the floor- and left the doors open in 119 degree heat, creating a massive amount of insects inside the home that took a month to get rid of them- that was definitely frustrating . Problem with original design center team, but Shea Homes stepped up and did the right thing eventually, but at the time, that was very disappointing that we had to go through that experience, what should have been an awesome time at the design center, we left feeling insulted and really frustrated. The community is beautiful, thoughtfully designed and well maintained by the HOA ... More

Should have done back yards for all homes not just the inventory homes that are not selling.

Overall was a positive experience from initial interactions all the way to closing. Shea team did job of keeping us updated along the way and were responsive to queries and clarifications, and we had pleasant interactions with entire team we were engaged with. Our closing walk through found mostly minor issues so that came as a good surprise. The workmanship while not perfect (we don't expect any home builder to be) certainly met our expectations for the most parts. Would recommend based on our experience so far.

Great construction manage - very well managed

We have had the pleasure of working with some very fine people that have listened to our issues and helped to resolve them.

We closed and moved into our new home in April and have been pleased with the warranty follow up, general quality of the workmanship and the responsiveness of the entire sales and service team at Shea homes in Wickenburg.

We loved working with Karen. We were hoping to finish the process with her. Derek filled in for her whenever Karen wasn’t available. This isn’t my first purchase, abd I have dealt with other builders and staff. Unfortunately didn’t have a great experience with Derek. Especially after closing, he was very cold, and wasn’t willing to help.

I think overall the house is pretty well-made. The walls are a little thin, however, and I would’ve liked more flexibility within my option package.

I have not yet moved in so I can’t give a thorough review. I found Katie and Kirstie in Sales to be attentive and helpful. I found Mike and Rome equally attentive to resolving issues on punch list. After project completion, I feel value for price paid was insufficient. Processes to deal with upgrade installation have been problematic.

Closed on our home 2 months ago, was about 1 full year since groundbreaking started. Process was generally smooth, issues with sub-contractors, design team, timing. We had an issue with missing carpet from the design center, was known since pre-drywall and was not resolved till 3-weeks before closing. Communication between sales/construction/design seems non-existent. Any issues we've had, have been addressed. We had an independent inspection done, sloppy work with drywall and stucco. Asked to repair and they will say that's the way it's done. I would say Shea is above average. Have heard many worse stories from other builders. ... More

Great care and responsiveness to questions