Shea Homes Reviews

My sales girl was my saving grace. She helped me with the many questions I had. Moving from another state, being homeless for nine months while my home was being built and traveling with three cats and a dog, across the USA, to stay with friends and relatives, during Covid wasn't easy. D. C. was so wonderful to answer all my questions often, and always within 24 hours.

We love our new home.

Olivia who helped us through all the time from showing us the various styles offered to moving in was a wonderful help.

Buying a house from Shea Homes has been nothing but an amazing experience. We are extremely pleased with the service that the whole team has provided.

The first word that comes to mind when I think about the homes built by Shea is Quality. As soon as you walk in, you feel like you have walked into a home where quality really matters, from the finishings to the sturdiness of the building. The salesperson gave us a great tour of the entire community and was very knowledgeable about the area. She showed us homes that fit into our budget which, in turn, helped us find our new home. We also looked at the homes being offered by the other builders in the community but they were either out of our price range or did not feel like the same quality that the Shea Homes have. Shea also have a great customer service program after the sale. Our representative has gone out of his way to find and replace one of the tiny lightbulbs in the vent over our cooktop! All in all, our experience with Shea has been very positive. We love our new Shea home! (By the way, I never give the highest rating because that leaves nothing for you to strive for!) ... More

Good build quality, but not great. Sales process was simple and streamlined. Overall a good experience except for HOA CC&Rs - overkill for 70 home tract.

Kudos to shea for coming up with a new, innovative, out of the box floorplan. Our single level flourish model is beautiful and we love it! Only wish that the design center had more samples of their finishes. Some of the samples did not show the variations in the material (which is normal), but not to the extent we encountered. Although it was a little misleading, we made it work, and after 90 days we're still in love!

Overall the experience was easy and fairly quick.

As a first time I was apprehensive of how it will be, but the Shea team helped me step by step throughout the home buying process. Most importantly since I was one of the first 3 buyers in this community we got a really good value for money.

Working with Shea has been a very positive experience. I have nothing but great things to say about them. My one negative has been the third party landscaper chosen which is Gothic Landscape. If I had known how unresponsive and unreliable they are, I would have waited to do my full landscaping with another vendor after closing.

Poor quality control. Builder unfortunately cannot refute this because this is in the eyes of the beholder. Compared to other builders I cannot say, but coming from an industry where QC is extremely important Shea does not measure up. That is to say, my neighbor may very well think the workmanship is wonderful. I do not. Issues that I have had to call to attention of builder reps were easily fixed but why did they have to be pointed and then easily fixed? One SHEA person assigned to quality control could do a quality walk through minimizing buyer complaints and the buyers failure to note discrepancies on their walk through. Afterall, typically the buyer is not the expert. ... More

Shea is a quality builder. Subcontractors are "iffy". Had some major plumbing issues that were resolved. Contractors leaving garbage strewn outside construction sites that happen to be in the middle of our neighborhood. HOA dues to cover all amenities but majority of amenities are closed. ADJUSTMENT TO DUES SHOULD HAVE BEEN OFFERED

Shea started off with a good online tool to monitor progress of building process, but found it was not keeping pace with build out.

Lovely community, houses, and landscaping are as expected in a retirement area.

This is the second Shea home we’ve built. We’ve always been pleased with the quality of the finished product, as well as Shea’s service both before and after the sale.

I love the style and size of my new Shea home. It has everything I need and for the right price with quality finishes. The community is well planned to include many things to do. It is everything I was looking for to have an active life when I retire.

Enjoy the community very much

Great buying experience and response to issues with the structure after moving in. Very disappointed with the landscaping behind our new home. The plantings along the walking path behind our home are dead/dying and the area just full of weeds. No one seems to want to fix it. Wish we had resolved this before moving in.

Good quality, several options to make the house your home

I love the design and value of Shea homes, over all I would say they are a better than average builder. Depends on which customer service representative that being assigned, responsiveness is from bad to excellent. I had good and bad experiences with them.

We can’t say enough about Karina and how much she helped us. That being said, I wish we had any time with the landscape folks. We didn’t. Sure, at the beginning they were there but it would have been nice to have more discussions with them along the way. We bought a 600$ maple tree for the backyard that comes with no guarantees. Lowe’s and Home Depot guarantees their plants for a year. Not happy about that. We are treating that tree better then our first born son. Shea homes has been very good to us and we are thankful for that. We are somewhat concerned about having another pool or club seeing all the new building going on. I don’t think the existing pool and club can accommodate all the new homes. ... More

Shea produced a solid home and have been responsive to issues.

We are unable to access the garage and it requires cutting the corner in the parking area to make our garage, however, if anyone is parked there it is difficult to make the turn into the garage with 1 car and impossible with our 2nd vehicle. Currently the parking spots are being used by non-tenants which fortunately has allowed us to discover this problem… when exiting, we can’t clear the cars from our garage and make the turn if they are sticking out just a hair. I honestly think making it an Emergency parking RED curb area is the only way to go! I noticed that the original Shea maps did not include a parking area behind us (unit 1504) nor did it include extending the walkway from our front door to the back garage/parking area. I assume the parking was added at some point (maybe more guest parking / per unit ratio?) This is perhaps why Shea needed the to extend our front door entry walkway to the back parking so folks could reach the Units in front? We were unable to to discover this issue during the purchase because Shea stored their equipment and porta potties in the parking area so we never could attempt an ingress or egress of the physical garage. Thanks for listening and let’s get a vote/call made to reserve that parking for emergency vehicles only and allow us to have access to our garage before more tenets move in! Cheers, Jason and Lisa ... More

We were told that "NO" is a favorite word of Shea's. That is not a problem as you know exactly what you can and cannot have. However, that NO was taken to extremes when even a minor tweak for a home almost $1M was not able to be granted. Upgrades are severely overpriced and structural options are limited. The best thing TLN has going is the clubhouse community - it's why IMHO anyone would spend an exorbitant amount of money to live here.

It’s hard for me to accept that when you buy a home the brand new oven trips the breaker. Shea knew before the purchase and said nothing. Now I’m stuck waiting on a part that is three more weeks out to hopefully fix the issue. It’s already been 10’ weeks. I’ve now learned it’s a know issue with many homes in the area. Pretty disappointing for a brand new home: