Shea Homes Reviews

Office staff is nice and friendly.

Most of our house is great. The quality of most of what we have is awesome. But the details do matter and it does feel like we have some issues that Shea just isn't able to resolve -- Starting with the fact that our carpet is ruined after less than 2 months because it's impossible to clean, it pills constantly. And when it pills, it runs and loses its pattern for inches that are very noticeable. Our appliances don't match - for some inexplicable reason. And despite every attempt to get our "smart house" to connect our outlets to the app provided, we still have issues with these light switches. Do I love the house on the whole? Yes. But when you buy a million dollar house - you expect the details to be at their best. ... More

I appreciated the weekly email updates.

Attention to our wants/needs was outstanding. Communication during the process was outstanding. Many thanks to Frank, Michael and John.

Post construction QualityChecks by project managers is missing.

Closed escrow December of last year It now May and still waiting for Ring doorbell and Wi-Fi plus repairs needed

Better quality than many new home builders.

Details are a problem with the end product

Poor communication and follow up on repair issues at 1 month check.

The quality from model home to residential home is unexpectedly lower. The finish trades are not as high quality as they were in the model homes. Disappointing ! Richard has done everything possible to get the trades to complete work orders, sometimes they just don’t show up.

The buying process with Owen was exceptional. The design center process was rushed and way too many options in models were no longer available, making decisions very frustrating. Since we were local, we were able to find issues to be corrected readily. Primarily because we kept issues on our field manager’s plate did we end up with a home with most item’s resolved. Working with Joe to fix first month problems worked great.

Let me start by saying that my wife and I love the area, neighbors, and the model home we selected. We also appreciate many of the Shea associates who helped us along the new home journey. With that being said, unfortunately in my opinion the quality that was touted prior to building has left us very disappointed especially for the amount of money you are spending to purchase your new home. We understand that with a new home there will be some issues along the way, but we have had our fair share of challenges which has taken away the excitement of enjoying our new home. To Shea’s credit, the staff and workers have been very responsive to our needs in trying to make things right. I sincerely believe that with so many new homes under construction each with their own time frames, quality is definitely suffering. So, would I recommend Shea homes, time will tell. To early to make that recommendation. ... More

Love the community and the house. Wish that they had done a better job in inspecting and cleaning the house before delivery. It would have been a better representation of the quality of the builder and less follow up for me and my wife.

Shea handled the current material supply chain problems pretty well and delivered a very nice home to us. We love this area and feel safe here.

Could not add options to patio, close to closing or after. Would like to use same contractor but said no by Shea. Makes no sense. Poor customer relationship. Must select all options at time of purchase.

A delightful home in a delightful community. Just some issues around service items being properly attended to in a timely manner…

Poor communication-in the whole process.

garages are extremely small and no 4 car option. Numerous issues in need of correcting after close. Appliance options are poor. Monogram is a terrible product! There's no flexibility in finishes and few options.

I am not as happy as I thought I would be with the quality of our home.

The construction of the home was very smooth. The home is beautiful.

Shea has done an admirable job navigating the current supply chain problems plaguing most industries.

Building a new home during a Pandemic has proved challenging as many materials have been a challenge to source. Many shortages which resulted in delays and possibly affected the quality of workmanship and materials resulting in some re-work. Overall, we are happy with our new home.

Love floorplan but this builder needs to hire better quality inspectors. Way too many things wrong. Plus the response time for corrections is very slow.

Overall good quality and customer facing, but slow on follow up and responses after the sale.

Would like to mention June and Octovia from Shea Home has been giving wonderful service. Very pleasant and easy to work with both of the individual. Octovia takes immense steps to meet the quality and customer satisfaction. Deeply disappointed with Solar installation is horrible experience, took several follow-ups to make things working.