Shea Homes Reviews

Didn’t get my keys until moving day through no fault of my own. That was very inconvenient and stressful. I am not keen on how we’re denied having an inspection of the electrical and the roof, which is normally standard. Other than that, it was fine.

The overall homebuying experience was long and a little convoluted, which may have been in part due to the development being new and things still being worked out. An example is that I was told that I would have a backyard sprinkler station installed for me to use while looking at the model homes, but then told after I started the buying process that it was not part of the offering. I was also not too impressed with the Shea Mortgage folks and the amount of paperwork I had to continually update and resubmit, seemed very duplicative and time consuming. For a track home, the quality is pretty good, The most disappointing was the cracks in my garage cement, which I get will happen as the house ages, but it hasnt been that long. I pointed it out during the delivery and was told that the cracks were within tolerance and did not have to be fixed. The rest of the issues overall have been minor, with some electrical switches and fans not working properly. I do get the impression that they do want to fix things and make sure all is working properly, which helps with the trustworthiness and responsiveness scores. The overall value for the price paid is pretty good in comparison to other homes for sale in the area. ... More

Everything is great. Except the HOA.

I love my house but was disappointed at the rush for me to sign papers when I was away in Turkey. I notified Shea that I would be in Turkey and would sign when I return if everything was ready at that time. I was assured that was ok. I find out after I had to sign, while in Turkey at 2:30am, a few nights in a row, that upon my return my house price went down $100,000 and an incentive greater than I was given was now offered. Not pleased with that transpiring.

From the initial visit at Dunes the sales office did a great job reviewing the lots and the purchase process. Our experience with Shea mortgage was very disappointing, the agent had no clues to look into our credit and assets . I would not recommend working with the mortgage company. Once we got our loan approval from another agent, the home buying became fun, the design center agent was very helpful to select options , the walk through was absolutely incredible, very thorough, and educational .

Shea has a reputation for high quality homes, but our experience was different. Their vendors did a poor job on quality control across the board from cabinets to painting to cleanliness. They have been good about getting things fixed and repaired, but the experience has been disappointing.

Our sales associate was knowledgeable, helpful, and responsive! I was disappointed that we received no communication welcoming us or congratulation us after we closed. The project manager and warranty contact have been great! They have both been responsive and helpful. We are looking forward to enjoying our new home for many years!

This is a quality builder. Good sales person.

Did not enjoy the design center. The attitude of the designer made me think twice about any extras. Hence, I did the minimum. My son and I walked out shaking our heads.

Shea has built us a great home, the individuals we worked with were wonderful. Buyer beware tho, will Shea sell out the community to another developer like they did ours? I wanted Trilogy and Shea, but our community was sold to Forestar and DR Horton. We did not understand what that would encompass. I love our home, just would be happier if it was still a Shea community.

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They used a lot of extra material for the model home that I bought which I really did not like there was not any option to change any of it. Which I thought was not fair if I am paying $80000 Above the actual price due to upgrades I should have been able to make some changes They way I like it not to pay that much extra because someone else decided for me. The garage opening is super small. I wish they could make some changes to that every in and out of the garage is a challenge. And finally the loan department is not customer friendly at all. Thank you for asking about my opinion I sure hope that you could really help me with the issues. Thank you ... More

Hmthe finish work is poor.

It took way too long to build my house, but the times controlled this issue. The workers worked hard and were friendly when encountered. I still have a missing cabinet door in my kitchen and missing fascia in my master bath, 2 months after occupying my home. No idea when they will be corrected.

Love our home! Really do. From the base plans to the structural options, all are very well thought out. Zero quality issues. If you find fault - then it's an indication that you should have had a custom builder and the price that goes along with it. The only complaint we had was the multiple - and unclear - points of contact. We never really knew who could answer what when. Sales person basically drops off at contract signing. But then, with some options / changes, you need to go back to the sales person. Most selection are with a contract design firm. We never had a clear pricing list of the upgrades. e.g. arrived at AZ Tile to pick out our kitchen counter tops all to realize from AZ Tile there was an approved Shea list. Who knew!? Everyone seemed to have an assistant - so you'd get an email out of the blue stating 'sign this'. Why? Who are you? Full quarterly HOA fees were never fully explained - I will say in writing because I have zero record of it. Again - LOVE the end result. Just be ready to be very attentive along the way . . . and ask over and over again "what should I expect next?" "What should I do next?". ... More

Nancy was very helpful. She showed us homes that met our needs. She answered any and all questions she could. If she wasn’t able to answer the phone when I called, she called back in a timely manner.

Shea seems more committed to the building process and following established protocol vs. delighting the customer when a problem surfaces or a simple request is made.

Beautiful layout and floor plan

Ongoing construction around me is difficult. The construction fence pushing people to walk thru my yard and smashing my plants is distressing. The loud music is annoying. Better design would include a solar tube in the dark master bath, counter garbage disposal button instead of under sink and thin grout lines (instead of 1/2inch white) in the floor. No real designer would put wide white grout in the floor.

Hi there, I am a real estate professional and the purchasing process was average, if not below average. The design center was fun and wish we had more options for things such as solid core doors, different texture, etc. At this price point you would think you’d have the option to select things like this. Onto the post-closing has been excellent and exceptional. Anytime I’ve had a problem, it’s been handled with no push back. This has made up for the upfront disappointment.

Quality of build and fixtures does not fit the price point. Amenities in development are fantastic. Great landscaping and lots to do in community. The warranty department needs to improve dramatically. Of all the items identified in one month inspection ( apart from what Brad did on the day) the ONLY trade to do waht was needed was the painters

Our sales rep was awesome. Attentive, kind, helpful the whole way through. The home itself is nice, however not as thought out as one would hope. A 5 bed 3 bath home should not have a 2 car garage. It means bigger family size but they made the 4 bedroom homes with 3 car???? Most people now a days want a 3 car garage minimum. Every house should have had 3 car garage options. Big draw back. The materials used are very basic. The wall paint is cheap, damages at the slightest touch, not living friendly and chips at the slightest touch despite paying for upgrade in paint choice and being quite careful. Upgraded features like doors are so extremely cheap despite the mark up price. They are very hollow and offer zero privacy when closed. Upgrade in price and size should come with better quality and insulation and soundproofing. These have none. The noise heard when walking upstairs is almost unbearable downstairs. There is so much vibration and loud thudding even with someone barely walking. Poorly crafted. The construction process is way too fast for quality. They are focused on pushing out new builds yet no one carefully ENOUGH fine tuned the finishing details in the home. Attention would have shown their care and precision. While we understand its a man made product and subject to discrepancies, these could have been made correct had someone given a careful review. Its like they take their vendors and builders for gold. There should still be a quality control check and that was lacking in several areas within our new home. The neighborhood itself is crowded and with tight lots. A shame for such a beautiful area. Need more space between homes which obviously cant happen now. Uncomfortably close on a noise level and for room windows that face one another. Poorly thought out in that regard. And lastly, a massive HOA shared wall with our property was painted on the interior portion of our home with no prior notification! It felt like a tacky, unnecessary, and disappointing move on Shea’s part just before our closing. There was no need to alter the wall, it was decorative and high end looking than what they painted it to. This left a very bad taste and really dampened our happiness about the property. There was no fair reasoning given as to why they painted it. Our lot choice and property buy was based on this wall to begin with and it was a blow to have them paint it unbeknownst to us. They had been keeping us informed of everything but never this. It spoiled the whole sale and thrill of moving in just days before. They completely turned the wall ugly. It had specific speckling and decorative features to the wall that are still present on the exterior of it but on the inside section that lines our backyard they painted it an ugly clay brown which does not match the other retaining walls and had no purpose in being done. Highly upsetting occurence for us. And still troubles us to this day. We built this home on a whim from out of state. We wish we could have known more about what was to come with regard to the finished product. We are content for now but there was certainly room for improvement which is unfortunate because its such a new community. ... More

Trust the process! Eventually, they will get it right.

Our one-month review with Cory is 90% complete, just some painting to be done now.

Overall we are happy with the house. The "sales agent" was a very professional and a pleasure to work with. The "design agent" was NOT professional at all and we are very disappointed in her work. The "project manager" was very professional and very easy to work with. He answered all of our questions in a timely manner and addressed our concerns during the entire building process.