Shea Homes Reviews

Say produces a nice lovely Home!!!!

We were huge fans of Shea Homes (repeat buyers), but the quality of workmanship in our new home is extremely disappointing. We were so excited to move into a new Shea home, but have been dealing with frustrating warranty issues since we moved in ten weeks ago (one representative says they will fix it, but the other says they won't), and still are dealing with obvious issues that we assumed would be covered such as dirty carpet from the subs, grout overspray on our brand new tile, an irrigation system which leaks, nicks on our brand new cabinet hardware, cabinet installation issues, shoddy paint quality, and the electric hook-up to the clothes dryer not functioning, resulting in us not having a clothes dryer since we moved in ten weeks ago. Regarding this issue with the dryer, we were informed by our warranty representative that it is not an "emergency" issue so we were put off several weeks. We question how much of an emergency this situation would be considered to be if it were a Shea employee experiencing no clothes dryer for more than two months. We actually purchased a new dryer (and washer) because we assumed our old dryer was the problem, but it turns out to be an electrical issue, so we likely didn't need to invest in new expensive appliances. We would be so pleased to refer Shea to our friends as a reputable builder who stands behind its product, but are frankly very disappointed with the outcome of the purchase of what we hoped would be our dream home. All of our new neighbors share the same frustrations, so please listen to these suggestions. Our advice to Shea is to scrutinize the talent and intent of the subs you hire, so as to ensure that they don't undo each other's work, and can effectively verbally communicate with the customer . You advertise a great product, and your floor plans and lot plans are excellent, but your finish and warranty work needs a lot more attention. Overall, we are disappointed with our dream home and struggle with referring our friends and family to Shea Homes. Please do something to change our minds. Thank you! ... More

We moved in about 2 months ago . The home is up to date with the latest smart products. Couldn’t be happier with that. A big thanks to Octavio the customer service representative and his team. The follow up care is outstanding. He is very responsive to repair request.. Experience with design center was great, sales staff are very friendly. Would highly recommend using Shea Homes.

Good value for the dollar.

Knew what to expect, everything went smoothly, follow through was excellent, really nice and knowledgeable people!

From the time I purchased the home to the time I moved in, every time I wanted to see the progress of the build, Alan found a few minutes to walk me through the house, and explained what was going on and what the time table was. He was busy and did not have to be so kind.

Shea Finance was terrible we ended up not using them and had to pull money from savings to pay cash for house. Never recommend anyone to deal with Shea on the financial side.

the seller is good

This Trilogy division was built for 55 age and over owners who desire a simple down sized home with minimal problems. There seemed to be a disconnect between the on-site contractor (Construction Supv) promises and the follow up person handling identified owner tasks still needing to be fixed. It seems that, neighbors and I, feel the need to get down and nasty for anything positive to happen. IE; The top surface of covered porch was 12" (step) above the ground surface which caused me to fall during construction walk-thru. The contractor (Supervisor) measured the step and told us that a concrete step all across the front would be provided before we took posession. During the final walk-thru there was no promised step as dirt had been pushed up against the front of the raised porch reducing the drop in elevation from 1 foot to 7.5 to 8" step down and we're told that was within code. Does it seem reasonable that two 77 year old owners living in a 55 and over development would have to negotiate an 8" step daily to get to their back yard not to mention the builders commitment for a step to be added? Also, it should be noted that owners were not allowed on-site after hours or not and on weekends. We could not follow up on what was happening verses was not. Here is another example of problems being ignored. Putty work around outside vents, front door bell, and other sealing applications needed reworking. Instead of running caulk smoothly across a seam, it was applied in small bulges all along areas needing to be sealed. It looked like it was applied by someone very inexperianced or who did not care enough to do the job correctly. The answer we were given was "That is the way it was done on all the houses"(?). Is that an acceptable answer? I could go on and on but I think We have made our point. Last, when we were at our site before anything was finalized, the sales person told us that he could not decide whether our lot was a view lot or not. There were no houses as yet built around our lot and we did have a beautiful view of Mt Rainier in all its' majesty. A few days later we were notified that it was indeed a view lot so the price of the lot went from $5000 to $10,000. When all the houses around us were later added and competed we could not see Rainier even from the street. When I inquired I was given the message from sales, "He is crazy if he thinks we will give any money back." So the issue of whether the home was in fact a view lot, or not, was mute because by law I had already signed and was stuck with the misleading criteria for the cost of the lot included in the agreement. A poor example of what Shea considers fair and above board dealings with their customers. The only other issue was that the top soil was removed from the lots during construction and not put back. The remaining soil is gravel and rock. You cannot penatrate the remaining soil with a shovel. You need a pickax and luck to find an area between the rocks for your pickax or shovel to penatrate more than an inch. ... More

Many available options and features allow you to get exactly the home you are looking for

My house was built in time and whenever there was an issue they were quick to address it.

I like this house very much. Although it's not very big, it has complete functions Overall design of automatic energy system control system and good after-sales service I really like the service of shea home. It's very professional and patient I am very satisfied with my new home

Shea seems to build a very good home, but time will tell. One of the challenging issues for some of us has been we were told during the sales process that we would have 12 opportunities each to play the golf course a year, and you can't get a straight answer out of the Golf Course or the Verde River Management team. They all just say it will be determined in the future?

Responsive to whatever issues arise

a very pleasant experience overall. Only place I felt ball was dropped was the requirements of new owner after close of escrow. Especially, those requirements that have a financial and time demand associated.

Shea delivered us a great well built home. We couldn’t be happier. Everyone we worked with was excellent.

Do not trust the sales department

CS is vg! Good communication and follow up on all problems and repairs!

Hanna and Wendy are enthusiastic, responsible and good at communication，It makes me happy throughout the process.

While the overall quality of the home seems good, we have had numerous issues that to me demonstrates a lack of attention to detail before turning the house over to us as the new owners. For instance, dishwasher and refrigerator were not working properly (installation issues), front porch lights not working (even after first repair not working again), dryer vent duct on roof obstructed, toilet paper holder fell off, electrical conduit for TV (smurf tube) obstructed can't run cable through it, door from garage to house would not lock. While all these things are fixable, seems that if someone would have taken to check these "little things" before turning over the house to us would have been an overall better experience for us. ... More

I feel like you were very anxious to pay off my realtor and get her out of the picture leaving me do negotiate with a large corporation without any real representation. Seemed like your attitude was pretty much - "well, we have six units left - take it or leave it." In other words not much accomodation. It's a little early to decide what kind of value we got. Some aspects of our new home I truly love. Others, well, seems like you cheaped out or the at least the jury is still out.

This home is in a 55 and older community, but the homes were not designed to older generation. IE. cannot get into the master bathroom in a wheel chair, emptying the dryer in a stacking laundry room.

The open communication with all the team members made it easy for us to have our questions answered. They anticipated our concerns and made sure our needs were met. Everyone was professional and compassionate which was especially helpful during Covid. Thanks Shea

The builder was very thorough and encouraged me to report any deficiencies. He wanted to make sure I was completely satisfied with my home!

Shea builders do an incredible job from start to finish. They made the process of building my home seamless. I was fully informed at the onset and was set up with an app to stay in constant communication with the Field Manager, who responded quickly to all concerns. I highly recommend Shea builders to build your dream home. You won’t be disappointed.