Shea Homes Reviews

We have ha d a great experience with the builder

The home is lovely. Some tweaks, of course. But while they were building, we were buying furnishings and getting ready to fill the house appropriately. Since there was no model of the Liberty design here, we relied on the floor plan and virtual tours of Liberty’s online. The dining light was 8 ft. From the wall. But here it was hung 5 ft. From the wall, contrary to the videos and tours. They said it was according to the plans. Apparently Shea advertises one thing and delivers something different. In this case, a dining chandelier that is in the wrong place. They refuse to admit the impracticality of the placement, claiming the blueprints were followed. We feel strongly that because every virtual tour of the Liberty shows it 8 feet from the wall should mean they should have to move our Liberty chandelier to 8 feet from the wall. They admit it is not in a usable spot, but say the blueprints were followed. Then CHANGE THE BLUEPRINTS...and move our chandelier to where it should be! ... More

Shea is engaged throughout the entire process, from design to beyond the close, overall a great experience!!

So far has been a very good experience!

We moved from our previous home in Trilogy to our current house which has more defects and lesser quality materials. There are plenty of signs that speed of building was preferred over attention to detail. We paid more money (> $1M) and ended up with less quality.

The bill took a really long time. Some areas of workmanship are real poor. Response to issues is poor.

I enjoyed my home buying experience. With so many builders in Houston we chose Shea partially because of their sales rep. She made us feel at home as soon as we stepped through the model home’s door. My home is beautiful. Every morning walking out of my bedroom I feel like I’m at a resort.

High quality workmanship, good communication and attention to detail.

The hardware for all cabinets and drawers were not an option. Cabinet and drawer pulls are necessary but not provided. Was not given option to add electrical outlets (buyer needed) while building. Costed more to cut through drywall to add later. These are simple things that Shea could have provided that would make a lot a difference to a home buyer.

I have purchased several homes over the years and my new Shea home is by for the worst. The only reason i purchased the home is i was being relocated by my job and needed an inventory home immediately and this one was available. Everything in this home, the sinks, the tubs, the fixtures, shower heads, lighting, light switches, door knobs, ceiling fans, faucets and cabinets are all of the cheapest quality. I wouldn't think that such cheap material would be used in a 410k home. The paint and caulk was finished extremely sloppy. I have been living in the home just over a month and i have noticed the the tubs and sinks have scratches, I have found chips in counter tops, areas of exterior brick work missing mortar. This home was just thrown together by the cheapest bid winner. I researched some contractors the Shea builders hire for work and some of the contractors average 2 and 3 stars with aweful reviews. I expected more but i am disappointed with my new purchase. Living in the home i am constantly finding new things that are wrong with the home. Would i ever buy another Shea home or reference anyone i know to buy a Shea home, the answer is simple NO! ... More

The painting and interior work is horrible the cabinets are weak please don’t rush your inspection cause there will be a lot of thing you notice once you settle into your home

The variety of floor plans was great and the Shea associate was very knowledgeable and helpful. The design process was fun and the follow up was great. The team delivered on time and made the move-in smooth.

Communication throughout the process was great! Quality is outstanding. Love our new home!

Everything but Shea Mortgage was great! The loan officer was difficult with a super easy loan. I had to correct him on how he calculated my debt to income ratio. Unfortunately, I realized he made other mistakes after we purchased our home. This mistake resulted in a higher interest rate which is very upsetting. The loan officer made purchasing this home a bad experience. I do not recommend Shea Mortgage. Otherwise, Shea builds a high quality home and customer service from Shea as a builder is outstanding.

I have a great experience with the follow up our Rep Ryan has been very responsive.

Our journey was great! The thing that stood out to me most was the attentiveness to our needs. Everything has been handled so professionally and in a timely manner. The follow ups and eagerness to address issues is head and shoulders above our other experiences with other builders. We would only ever buy a Shea home again if we were to move from our new dream home!

The after sales service is horrible to non existent. Electric work shoddy at best. Shea is leaving Trilogy and abandoning we who recently purchased.

I love Shea Homes! I had the best experience with Shea’s Sale representative, Mike C. and his manager Justin. They were always quick to resolve any issues while we going through the home building process. The Superintendent Mike K were always helpful to fix issues as well. Overall, I really love Shea homes. Great design, price fairly and excellent warranty service as well. The builder that “Cares”

Fantastic, very happy to be back !

Seems to be higher quality than other builders.

House met our expectations and then some. Very happy with all the personal involved in the transaction.

I had a very good experience from sales to the final inspection of my new home.

Excellent quality of construction and finishes

I was thrilled with the purchase of my home, Terry our sales rep was exceptional as was Manny our building Forman and Victoria our CS rep. Like every new home there were things that needed to be attended to and some were taken care of quickly and others we are still waiting on. Overall we love our home and the community and would highly recommend Shea and Trilogy at the Polo club .

From the day we walked into the sales office till even after we had closed and moved in....Shea homes has been the absolute best!!! The staff is over the top wonderful David and Josh are awesome!! And now, Tallifer...all are so helpful and prompt with responding to any issues. The quality of the home itself is outstanding!!! Would definitely recommend Shea Homes!!!