Shea Homes Reviews

We were huge fans of Shea Homes (repeat buyers), but the quality of workmanship in our new home is extremely disappointing. We were so excited to move into a new Shea home, but have been dealing with frustrating warranty issues since we moved in ten weeks ago (one representative says they will fix it, but the other says they won't), and still are dealing with obvious issues that we assumed would be covered such as dirty carpet from the subs, grout overspray on our brand new tile, an irrigation system which leaks, nicks on our brand new cabinet hardware, cabinet installation issues, shoddy paint quality, and the electric hook-up to the clothes dryer not functioning, resulting in us not having a clothes dryer since we moved in ten weeks ago. Regarding this issue with the dryer, we were informed by our warranty representative that it is not an "emergency" issue so we were put off several weeks. We question how much of an emergency this situation would be considered to be if it were a Shea employee experiencing no clothes dryer for more than two months. We actually purchased a new dryer (and washer) because we assumed our old dryer was the problem, but it turns out to be an electrical issue, so we likely didn't need to invest in new expensive appliances. We would be so pleased to refer Shea to our friends as a reputable builder who stands behind its product, but are frankly very disappointed with the outcome of the purchase of what we hoped would be our dream home. All of our new neighbors share the same frustrations, so please listen to these suggestions. Our advice to Shea is to scrutinize the talent and intent of the subs you hire, so as to ensure that they don't undo each other's work, and can effectively verbally communicate with the customer . You advertise a great product, and your floor plans and lot plans are excellent, but your finish and warranty work needs a lot more attention. Overall, we are disappointed with our dream home and struggle with referring our friends and family to Shea Homes. Please do something to change our minds. Thank you! ... More

I fear that my home will not not age well and there will be multiple problems with exterior wood rot Because paint is already pealing! I understand that this is a construction sight but the between the mud and trucks Blocking roads it’s hard to like what I see! And I am Still concerned about the silt that is taking over the dry creek bed behind house!

Everything but Shea Mortgage was great! The loan officer was difficult with a super easy loan. I had to correct him on how he calculated my debt to income ratio. Unfortunately, I realized he made other mistakes after we purchased our home. This mistake resulted in a higher interest rate which is very upsetting. The loan officer made purchasing this home a bad experience. I do not recommend Shea Mortgage. Otherwise, Shea builds a high quality home and customer service from Shea as a builder is outstanding.

I was constantly getting requests for information, over and over. Should ask for it all at once. The design studio is totally inadequate. Much too small, and the person in charge of it needs to be more available. There are also way too many selections that should be standard, and items should not be grouped together.

Beware of what you're told is included in the Elite packages and what items are NOT included in them.

House was not delivered even close to on time. Workmanship was average. Lots of small details not dealt with.

Not the quality for the price. Not custom. Not clean. Layer of dust throughout, AC filters cakes with dust that unit was struggling to work, a professional was called and discovered every air filter was clogged with construction dust. Roofing was damaged and inconsistent to the point of risking leaks. Cabinets were not fully painted. Etc, etc, etc.

Sales process was great, design center process was a nightmare ! The design center messed up a lot which made the building process very stressful for me.

The buyer must ask questions. Example: Find out if interior paint can be upgraded. More orientation on light switches, waterless tank, and thermostat. Concrete and paint spills on entrance stoop and patio. I'm still waiting for a stovetop and additional water tank remote. This is beyond reps control. He is very responsive. I appreciate his efforts.

Worst experience we have ever had in buying anything. Constantly had to have things redone and waited for that to be done. Suppose to close December 28, 2021 and closed February 4, 2022. As of April 12, 2022 still scheduled repairs to be completed.

It was a mixed feeling experience. Sometimes the customer care was there sometimes it wasn't. We had an issue with closing and it felt like all transparency went out the window. Without that issue it would've been an amazing experience.

Major options in the model may not be available to you. Ask about every option prior to signing. Finish work is horrible but, they do try to make repairs if you point out the issues. Some repairs work, some, not so much. I personally believe in delivering an acceptable and finish product without the customer having to point out issues. Pricing on options. Any upgrades are priced without considering a credit for the included option. Ex. A change from the low grade carpet to a mid level carpet is as much as having the carpet torn out and replaced with high grade product after the purchase closes. In most cases it is cheaper to have something done after the fact. Remember that the design staff work on commission so there may be room to negotiate. I simply said to delete the upgrade, commission on a lesser amount is still better than on zero. ... More

Make sure you keep track of everything otherwise they might try and switch out things you ordered and then make you feel like that was never an option. Overall the experience was okay. They do provide differential treatment to some buyers that are able to do modifications where others are told no. After moving in everything is great except for the caulking. There are holes in it and door jams not completely caulked. Most things seemed rushed instead of taking the time to make sure it’s right.

To get the lot I wanted I had to purchase a Shea Designer home. This meant I could not add any options to the home. While I understand not being able to delete anything, I fail to understand why buyers are not able to add options like an outdoor fireplace which would have increased the sales price and profit of Shea, and would have been a huge service to the buyer.

Disappointment Evaluation – Shea Homes - Trilogy Delivery While I was very pleased with the professionalism and support of the sales and design team — both made the planning and selection process enjoyable and well-organized — the overall home delivery experience from Shea Homes was disappointing. The delivery process lacked the level of care and attention to detail expected from a company serving a 55+ community. Communication was limited, timelines were inconsistent, and follow-through was minimal. The home was not as clean or complete upon delivery as I would have liked, leaving several small details unresolved. In addition, the front yard and side yard retaining wall issues continue to be a disappointment, both in appearance and execution. These areas detract from the overall presentation of our home and should have been addressed prior to delivery. Ensuring quality and readiness should not fall on new homeowners to discover and correct after move-in. I hope Shea Homes reviews its final inspection and delivery procedures to align with the excellent service provided by the sales and design teams. If asked about Shea Homes, I would tell my friends to pay close attention to the details and proceed with caution. ... More

I have had 3 water leaks in my apartment before I even moved in. I had work going on in my apartment for the first 30 days after I received the keys and was not compensated for anything. Very poor management. Would not recommend them again.

I purchased approx 10 plus residential homes, and Sheahome delivered the poorest house quality I have ever purchased. I think I requested 5-6 warranty services within one month.

First off, my mother passed away in January and yet this is still addressed in her name. Shea needs to check their records before they start sending out communications asking for opinions. The process to buy the home was unclear in regards to how interior design choices cost extra. During the process I felt that this was hidden and is unethical. Working with the sales team was stressful and information wasn't shared transparently as one would expect. There was definitely a delay in closing on the home due to Shea wanting to hit a number this calendar year because the house was ready by October/November which caused significant issues on our end for planning. The entire experience was frustrating and needs improvement. ... More

The inside of the home is very nice, and I'm happy with it; however, and it's a BIG ONE. When I walk to my back yard, my neighbors and I can see 100% of everyone's yard. There is zero privacy. They could have raised the fence or at least told me because had I known, I would not have purchased this condo.

We had a Shea home built in a 55+ community. It was not a good experience. The quality of the materials used and workmanship was poor. The walls are not straight, the floors creak, the options for finishes are the lowest quality possible with awful color choices, and you have no control over any of it. There was one person who was responsive to questions in a timely manner, but most were not. You are just a number. They are only in it to make money not for the customer service or overall quality of the home.

The post sale representative doesn't do his best job to inspect and verify if the issues have resolved. The manner is subpar and I don't feel respected as a shea home owner.

I have bought more than one Shea homes due to there quality and customer service and decided to buy this one too from Shea homes. Man what a big mistake, the sale person specially Cathy was just a pain. She made us feel so low from day one and more of a pain during closing. I couldn't understand why she makes stories and screams on you to get her point. I am never ever going to buy anymore homes from Shea just for that reason.

This has not been a good experience. Have been in house over 3 months and still dealing with necessary repairs and there seems to be no sense of urgency. My main concern is that the wood floors have never looked good and this was a very expensive upgrade. They were evidently never cleaned properly and there’s always been kind of a cloudiness and still has some adhesive smears here and there. The Shea warranty dept has made several attempts to take care of them but hasn’t been successful. I contacted Shaw, the manufacturer of this flooring and they emailed me detailed instructions on how to clean floors after completion of construction. They said if it ‘s done properly the floor should look like it just came out of the box but if not, they described it as a post construction haze. I’ll forward these instructions to Shea Warranty Dept. Until the floor is right I don’t want to put down new rugs, get new furniture, etc because it will all have to be moved out again to do whatever is necessary to make these floors look like they should. Hopefully one day soon everything will be taken care of and I’ll be enthused again over this pretty little house, but not yet. ... More

Home was delivered with a lot of visual imperfections (chips, dings, dents, etc) and things that were not fixed depsite notating them in the pre-close walk through. The superintendent called "Shorty" is incredibly rude and incompetent and less than helpful.

The only outstanding part to our experience was the project superintendent (Will Lewis). He did a great job.