Shea Homes Reviews

Follow up warranty work is poor. No consistency in what is shown in models and what is actually done. EVERYONE here is unhappy with their home and all they do is complain to each other about Shea.

Staff nice but work repairs very slow. Cost way too much

Excellent sales team - great to work with. Always promptly got answers to any questions. Building team - average. Seemed to do a good job EXCEPT in a couple of instances - once the wrong product was installed and they resisted correcting it (I had to repeatedly say it must be addressed), once when they installed something in the wrong location that was specified in the contract and they resisted correcting it (I had to point out legal agreement twice before correction made), Post purchase team - horrible. Found out a few days after move in that the air conditioning didn't work at all during a heat wave - abysmal response concerning correction. 9 days later and strongly worded emails and they finally got it taken care of. One month follow-up I pointed out a room where all ceiling drywall seams were visible (Shea response - it was within building specifications) - I had to fight to get this addressed too. Almost none of the reported issues addressed a month after reporting them - their response....its hard right now to get contractors, yet they continue to have crew onsite building more homes. ... More

Working with Gretchen, our designer, was great and Shannon was good too. However, once we moved in, there were a number of problems found which I doubt any inspections were even done from any of the work that was done. After two months, we still have some major issues including cracked, chipped, missing stones w/ discolored grout and our back wall having water damage already from the neighbors higher up causing some flooding. This should have had a proper seal from our ground up 3 bricks to where the neighbor ground level. We have had other issues but they are too many to list here. Some of the install choices were not proper I feel either like painting all the interior walls flat including the window seals. Also our walls are not level and disproportionate in some areas w/ each other and across from another making it hard to center rugs & tables. The kitchen overhead light wasn't a dimmer and should have been which was pointed out by the electrician. The people coming in to address our shower floors weren't of good customer service to say the least causing me to loose it on an occasion where I find myself to be quite reasonable and calm generally. I just don't like bad customer service. So, overall the moving in until now hasn't been a great experience. Working with Joel is good though. ... More

Horrible experience from the loan process until today 2 months after move in. The quality of the home is not worth the price. Everyday we have at least 2 repair men coming in to fix problems. The house we paid for is not what we got. We have spent the last two months putting money into the house to get the options that we wanted and some we paid for and did not receive. Even the Home Pro products are not good quality to include the door bell. Every disappointed.

Follow up to our inquiries on progress and workmanship was below average.

Catherine in sales is very courteous, professional and very responsive. The builder Matt, was generally not receptive to patent errors and in some instances expressed irritation when it was pointed out e.g. unlevelled flooring, narrow doorway where a person could barely fit through (eventually fixed) , framed out closets (eventually fixed) etc. Currently the soil around the walkway is greatly eroded due to a couple of rains exposing the cement underneath. Oven doesn't turn on. Broken diswasher installed at closing and was replaced after closing. Roof on walkway needs the flushing to be redone due to a framing issue because water is retained on an incline not sloped properly. Hopefully these outstanding issues and the list provided to the warranty team gets resolved when the one month inspection occurs. ... More

We worked with Shea in the Littleton area for a new home build, and the purchase, design, and build were amazing!! The sales team was great in answering questions, providing info, and generally making the whole process feel smooth, but after they delivered the house we got to see the other side of Shea, and it has left us with buyer's remorse. The warranty team does not seem to know what is going on, and love to hide behind "supply chain" and "Covid Delays" we have been waiting 3 months for the kitchen appliances which have still not been installed. Between windows that don't work, electrical switches that don't do anything, and appliances the don't work it feels like we paid top dollar for a fixer-upper. All the while Shea continues to blow of requests, schedule repairs the never happen, and the ones they do schedule always point the finger at another trade, and shea just avoids the issue. As attentive and caring as the Sales team was at Shea, the Warranty team is the exact opposite. Please double check your builder options, and make sure you stay on top of Shea if you work with them. ... More

I moved in 10 weeks ago. I was disappointed the way my home looked in the walk thru. I understand there will always be issues. Will walking thru my walk thru I noticed I had no hardware on my upgraded cabinets. Now for 10 weeks I am opening all cabinets with no hardware in my home and I am ruining my cabinets pulling them open uneven. I have given shea a reasonable time to install my hardware for cabinets.. My patients has wore thin. Now some of my drawers are making noise when I pull them out and the wood is gouged on some drawers. I hold shea responsible and will hold shea to correct all problems with my drawers. We move to shea to be happy. I’m disappointed and hope the problems are resolved quickly and someone from shea gets in touch with me to explain why this issue has taken so long ... More

Sales team unprofessional and unknowledgeable. Build material feels cheap for an expensive house.

We were the first house to be delivered in a new phase and very openly felt like Shea delivered us the home too early. There were many issues with the house that we are still working on fixing over a month later. We don't even have a mailbox yet and have to pick up our mail from the post office! The home was not setup with usps so we could not get internet service until after we moved in. The OneTouch experience to setup all our home was difficult to coordinate and we still don't have everything setup. Overall we have not been pleased with the experience we sold vs. what Shea delivered.

To whom it may concern, I am writing an open letter regarding our disappointing experience buying our brand new Shea home in the new community of Côta Vera. We were fortunate enough to be in phase one, and although we knew phase one would come with delays and some issues (we were also phase one in the Escaya community), we never expected to have this many issues. As far as delays, there were way more than expected. We closed on our home at the end of March, and when we signed the purchase agreement we were told the anticipated closing would be towards the end of December. That being said, when a house is sitting there “completed” and we were basically “waiting on the city,” one would expect to close and move into a move-in-ready home. Which is so far from what we moved into. Since officially moving into our house on April 6, our front door has been a revolving door of Shea employees/contractors here to fix or repair things that were either blatantly installed broken … or weren’t installed at all. Currently my days consist of waiting around for these employees to actually show up, some come unannounced, some show up late, some are so incredibly rude it makes me feel uneasy (as if we are purposely inconveniencing them), the list goes on. Meanwhile, my 2 year old son and I are trapped upstairs in the loft so that we aren’t in the way, unable to leave the house at all, and feel completely uncomfortable in our own home. I’ve had to rearrange our personal schedule to accommodate these individuals, despite all of the issues being Shea’s fault. There has been very little give when it comes to scheduling these appointments, and almost everyone comes at the tail end of their window of time. In regards to issues, these are some of the things we have experienced … our front door wouldn’t stay shut unless deadbolted (the door frame had to be modified), our Kwikset lock does not work, the recessed lighting in the downstairs bedroom was never installed and now we’re left with a home that has to constantly be patch up, the top of our hood was never put back into place after the inspection, the frame around our microwave was installed dented, damaged tiles were installed in our backsplash, our upgraded island and vanity in the master bathroom were heavily damaged and they tried to touch it up but it looks awful, the top of the cabinet as you walk in from the garage is not level (it sinks down), the top to the cabinet at the top of our stairs was installed damaged, our patio door off the master didn’t lock properly, the master closet didn’t have support brackets, the medicine cabinet in the upstairs bathroom was broken, the toilet in our powder room wasn’t properly installed which resulted in the bathroom flooding (so now the floors need to be pulled up and replaced), and our banister and railing was installed with damaged pieces of wood. This list goes on, as we find more and more issues DAILY. Though your customer service has been wonderful (seriously, Thomas as well as your sales team Spencer and Lorena, have been amazing), it’s still the fact that we closed on a home that was clearly not ready for us. We are so disappointed in the quality of work that went into this home. It is very obvious that corners were cut in order to produce our house as quickly as possible. And for what? That house sat there for 3 months waiting for the city to finish the roads, install meters, and do their inspections. And now that we have moved into our house, our days consist of regular communication with Thomas to arrange scheduling of all the random contractors that need to come into our home and fix these issues. We have been here for a little over a month and still aren’t able to feel fully comfortable in our own home. Every morning my son wakes up and asks, “people come mama?” And it’s immediately followed by, “no more people mama.” Which honestly breaks my heart. At what point will Shea stand up and make things right? Simply “fixing” the issue doesn’t make our experience right, or amend the situation. Thank you for taking the time to listen and address our concerns. Look forward to hearing from you & Thanks again for your time. ... More

I purchased during covid, material shortages, labor shortages and a building boom in Arizona. That said, Shea had a hard time getting materials and quality labor. I think Shea could have done a better job supervising their subs that were not providing quality work.

This is our second Shea Home build so our expectations were extremely high based on our first experience. Boy were we in for a major let down. All Shea employees that we deal with are exceptional and appear to be caring. However, the quality of workmanship pales in comparison. The number of items needing repair is ridiculous. Although our service rep is always on top of our every concern and there are many, getting the trades in and actually doing repairs has been a major challenge at times. And when they do come they will not go above or beyond what is on work order if they do anything. This has lead to recalls and more delays/frustrations. At this point we are extremely concerned about the quality of workmanship in the not so obvious areas such as HVAC, plumbing, electrical, etc. We can only hope for the best and wait for 5 and 11 month walk-throughs to catch any hidden surprises. ... More

This was not the greatest home buying experience. I've bought 3 previous new builds and have never had the lack of communication and lack of attention to details during the building process and up until final walk through. Shea takes entirely too long to build a home in comparison to Perry, Drees and Highland in this particular area. Once moved in, my warranty representative found a list of things that needed to be addressed and redone on top of the things that were not addressed during the build. The warranty representative is OUTSTANDING!!! She has addressed all details in a timely manner and has great communication along the way. ... More

Workmanship construction problems, missed appointments. Lots of apologies, no work being done. Frustrated.

There were children of the laborers at our home site while the home was being built-we have photos of them! We had multiple labor and material concerns ALL ALONG during the build, horrible workmanship, lack of quality, lack of caring. The painters were the worst, we continue to find more and more problems as we live in the house and the light shines on painted surfaces. Our framing wood quality throughout our home is bad, we had to fight so Shea didn't' use particle board pieces (7 on one) on our interior door frames. We sent multiple emails with legitimate concerns, most of which went ignored. As a result the house has been compromised, it is difficult to hang shelving and window coverings to be properly fitted. The ceiling in our son's room was not even attached properly as the Shea electrician who removed the fan from the room after we closed notified us that the ceiling had dropped by two inches and was essentially falling down. We have heard loud crack noises from the walls or roof, and do not know what this is from but are now very concerned. When it rains the home's interior doors won't open properly and stick. Rinnai tankless water system is a giant waste of water. We wait for hours waiting for hot water in our house while gallons of water run down the drain. What a waste! We are in a drought and live in the desert. The plumbing company has been out on several occasions since our close. They have told us that the Rinnai system is too far from being centrally located in the home to be efficient, hence 4-8 minute wait times for warm water at the kitchen and master sinks. I have to wash dishes with cold water as a general rule, I get a full dinner's dirty dishes clean before I get any warm water from the tap. We are still waiting for our garage door and screens on all the windows since we closed December 10. I am guessing the new garage, when we finally get it, door paint will not even match the paint house by the time it is finally installed. We are also waiting for multiple repairs-the biggest ones being stucco and paint. The stucco is an eyesore with a division that looks like someone rubbed it in circles from the ground as high as they could reach, rather than using the scaffolding to smooth it out all over. It is half textured. It is lovely spring in Arizona yet we cannot open up unless we want all the bugs inside, while we watch all of the new homes being constructed a block away get the garage door our home is supposed to have, and the screens our home are supposed to have. Shea's focus is on the close, postponing obligations to the existing homeowners. Exactly who is first in line? We can't get a response from Ryan, I have texted him without reply. We sit and wait for our home to be fixed, wait for our screens, wait for our garage door, etc, etc, while the newly constructed homes get what we were supposed to have IN DECEMBER. We have obviously been back-prioritized. We have a running joke in our home-Shea's moto is "It's good enough." We have noticed the quality of newer homes in the neighborhood have improved substantially, with them getting options we were NEVER EVEN PRESENTED WITH, like built-in floating shelves, like tile up the kitchen island. Additional hose lines to improve water convenience of the courtyard and side yard. WE WOULD HAVE GOTTEN ALL OF THOSE THINGS IF ANYONE WOULD HAVE HAD THE FORESIGHT OR ORGANIZATION TO GIVE US THESE OPTIONS. All in all, the final product is not up to the standards that we were sold on. This process has been exhausting, frustrating, and disappointing. We are wondering if our home have a warranty delay until we actually receive all of our home's repairs and parts when they finally get installed? ... More

Shea limited site visits to only once per month, seemingly to avoid us (and others) from pointing out various issues, like missing insulation, or missing options, or incorrect placement of options. They like to blame the trades for these issues, but they don't seem to manage their trades very well, and are more concerned about meeting schedule than delivering quality.

The follow up for repairs etc. is poor. The trades run Shea not the other way around. People show up unannounced and are not controlled. There is profit and there is overhead and things will not be so easy in the future as it gets back to more normal.

Made a mistake of buying a model home and paying for all those upgrades at high prices. Being a model home, the builder only kept up with the house to make sure the lights and AC were working for other to see. There were so many issues with the house like appliances not work, missing parts, lack of explanation/manuals for the options included in the home price, etc. Getting things reported and being taken care of is another stressful process that no homeowner should go through. Shea home should have been more responsible to ensure that a decent and working home is sold and delivered to the new homeowners...not after the homeowners to move in and have to deal with so many things to be repaired and serviced. I have to spending probably 30% of my time in the first month we moved in to wait for the repairs or service reps to come by. I bought several homes including new homes and this is the absolutely the worst experience of all. It has been 2 months since we moved in and still have thing not resolved from the walk-through inspection findings. ... More

The construction team did very little quality assurance of the tradesmen that build our house. As a result we have a laundry list of items that have to be addressed. Shea seems willing to address issues, hoping that it will get done right. The whole process is quite frustrating. If you buy from Shea I would recommend being all over them during the construction process.

This is my first home purchase for my wife and I. The response time to have someone answer my questions or to really elaborate on what needs to be done took weeks at times. I would have to reach out multiple times before getting a response.

Electronic devices and software don't function properly at The Grove, making it frustrating and wasting time, especially for a 55+ Active Adult community. Numerous repeat requests to customer service and numerous repeat visits by the trades to repair or replace defective equipment. Rinnai tankless water heater, canned lights, smart light switches, and Eero wifi are among the major problems.

Day one we were kind of led on, 1 its a gas Furnace but you don't bring gas lines for a Stove/oven or even for a dryer . 2 advised there will be a food truck every friday in neighborhood. Not everyone in the Shae Company is on the same page . 1 to not know which unit is being sold first . 2 to not having the same close date One person says its all up to the buyer then saying it has to be closed by a different day. Quality on their Model homes is horrible . the Frame work not a even square walls or Windows . You can see the Seam lines on Ceiling runs from Kitchen thru the living room . The windows NOT one the exact same size when the 4 should be exact and its not off by just a smidge its off by a lot and you can see it . I would think the price you will sell the model homes that should be your priority to have them perfect instead of in a rush so you can show people the units its not fair to the new owners and because of that charge Full amount for all upgrades but to not give even a discount knowing the quality of work done was not at 100 percent to standards. I cannot say about the homes being built for others who bought to their liking and upgrades on how well that was done. I believe being spread out as a company the communication is not going to be good and having New builders on each site does not keep the product the same over all . Last negative thing; There is no Flexability for the buyers Schedule . Its like they have banker hours 9-4 pm . Even tho it is a Senior 55* you still have buyers working that cannot do those hours and really need evening or weekend appt and Not understanding the need of your buyers is very sad . Good stuff . I love the community and your vision . The older you get the more you want and need just a single floor home. I do love your plans on most of your homes. Your community look so much like a home community and not a Shared wall Town Home Community . ... More

Construction management POOR-Timely attention to serious issues Poor to OK. Tracy Grenier is outstanding