Shea Homes Reviews

This has been a frustrating experience with the builder and HOA. My master bathroom marble countertop is flawed. It was not sealed and water spots have marred the countertop. Moved in May 2021 and still waiting for this issue to be resolved by builder. Keep getting excuse of that this particular marble company is short on staff. However, the new home still up for sale, they were able to install an upgraded marble countertop in the master bathroom. Very disappointed in builder and HOA. I thought Toll Brothers was inferior. They are a cut above Shea. Rethink Shea Homes - please. You will put more money into your home once you move-in. Also, beware of ANTS. This is there territory and you they will be in your new home. Shea will not bring out a pest control. This is the homeowners expense. ... More

I don’t recommend to buy from Shea Homes

We moved from our previous home in Trilogy to our current house which has more defects and lesser quality materials. There are plenty of signs that speed of building was preferred over attention to detail. We paid more money (> $1M) and ended up with less quality.

The painting and interior work is horrible the cabinets are weak please don’t rush your inspection cause there will be a lot of thing you notice once you settle into your home

Run fast don't walk away!

This builder promises a great experience but when things go wrong they run and find excuses Avoid ! Cheap quality and no finished product skills for price paid

The purchasing of this property was the worst experience I have ever had. Damaged products were put into my home and I’m still dealing with Neal for resolution. I’m going to reach out to the better business bureau and issue a formal complaint.

Your sales person lied and deceive us .I was told several times this was strictly 55+. Also you didn't declose Tilogy was being sold .Don't lie again and tell me Shea didn't know about the sale. I just put my house for sale. I won't be lied to any longer. I can only wish Shea falls on bad time as you deserve it. I believe in Karma. I only hope it will be good riddons sooner than later.

BUYER BEWARE is an understatement. The sales office claim of delivering a "zero-defect home", the result of a series of supposed meticulous inspections by teams of construction professionals is a total farce. I invited the senior Customer Service Rep and the Senior Construction Manager for ALL of Trilogy-Vistancia to my one-month follow-up. They were receptive and did attend. I presented a list of 36 issues (including cracked and chipped driveway, extensive cabinet damage, incredibly poor drywall and painting including globs of paint drips, globby/orange-peeled baseboards vs smooth finish, 5 visibly scratched windows and more), and when we were complete the list had grown to 54 (to Shea's credit for identifying additional issues)...and is still growing. The Senior Construction Manager even stated "we never should have released this home". It's clear Shea is just moving too fast and sacrificing accuracy for speed. Shea agreed to remedy all but 2 issues, but any follow-up on my satisfaction is nearly non-existent and if not for my persistent follow-up on open items this list would never be exhausted. When I inquired about any concession for the extreme impact to my time (2+ months since move-in and still working-off the punch list), establishing my home including having to obtain a storage unit given the significant amount of tile, baseboard, and wall re-work, I was informed that Shea doesn't provide any concession for work accomplished after the buyer takes possession, thus BUYER BEWARE! 54+ issues the Shea "inspection teams" missed and, if I had not identified them and insisted on remedies I'm confident they would have walked-away from this debacle with zero-interest in "customer satisfaction" (my primary Customer Service Rep is more interested in rationalizing obvious defects vs. resolving them). All this re-work is built-in to the price of the home driving the price well beyond a fair asking price. The friends we have made in this community have, and will, overcome this prolonged drive to craftsmanship vs. "craps-manship", and I remain optimistic my wife and I will ultimately enjoy our move to Trilogy; however, the home-buying experience has truly eclipsed nightmarish proportions. BUYER BEWARE! ... More

If I was going to grade the Shea group from sales to construction to customer service, it would be a D- They have "It is what it is" attitude, quality control went out the door. For the price we pay for the house I would expect better than what we received.