Shea Homes Reviews

Quality of workmanship is pathetic. Follow-up has been even worse. We've had our 1-month walk through 2 months ago and 90% of the items on the list are still not addressed. Here are some of the things that they missed the mark: damaged cabinets, uneven handles, damaged countertops, sharp objects protruding under flooring, uneven walls, slanted walls, damaged window, exterior wood voids, irrigation system that bangs pipes/walls, no pressure reduction valve, the list goes on.....

We bought a model and we were told that everything would be working at time of closing. However, when I asked that it be put in writing, they refused and ultimately they did not have everything working. They even said at the walk through they would be back and….nothing. I didn’t count on them coming through so not surprised just disappointed in how they treat customers paying that much for a home. As a retired builder, I couldn’t believe how they treat their buyers

Multiple issues with workmanship. Fit and finish is laughable with doors that don't align, cabinets damaged, stucco peeling, paint that doesn't cover, trim that doesn't fit together. Not happy with the oversight or lack thereof by project management.

Do your job correctly! I cannot trust Shea at all!

I don't even know where to begin. What was suppose to be my dream home has now turned into the most horrible home building experience, I've ever had. I'm a seasoned homeowner, this is not my first rodeo. I've built three other homes that I did not have this many issues with. I had never heard of Shea Homes, but they were the only ones left that were building in the area I wanted to build with the price point that I was comfortable with (mid/high). They pride themselves as a mid-level luxury builder, but they are far from that! The sales experience was great I thought until later when I found out that the items that were not done, originated at the sales office. The construction experience was ridiculous. At the construction meeting my build was handed over to another construction manager who came from a reputable builder, however the manager was not prepared as he did not even familiarize himself with the blueprints of the home! We spent most of the meeting figuring out where to place the in-ground outlet in the family room. We also discovered at that time the study was not recorded with doors, just an opening by the sales office. Spoke to the sales office, which offered to add framing for a door at no cost due to the error, but I needed to install the door at my expense later, which I was fine with. At the pre-drywall meeting, he didn't have the inspection report from my inspector to go over, so my time and my realtor's time was wasted. He said that most everything that was on the report was already on their list as well and would be fixed. We pointed out that the study did not look like it was framed for the door, he said that they were still working on it. Overall the construction manager was not communicative of the process and would get agitated when asked questions. As with many other builders the construction was delayed due to Covid and that was understandable. However, as my build was nearing completion I asked before putting my existing house up for sale if the estimated date of completion is still end of December and was assured yes. I was able to sell my house at full asking price in one day with multiple offers. We had it planned out perfectly with the close being end of December. Three weeks before the close, we were told by the builder that the house was not going to be completed until second week of January. We had to renegotiate our existing house sale to include a lease back for the additional time and lost 7K in the deal. Then the week of our close the construction manager asked if there was any way to push it another week, I said absolutely not! He said the aesthetics (paint, caulking, cleaning, etc.) were still not complete and the home would not be 100% move in ready, but would take care of everything in the weeks to come. I said that I was fine with that and closed on the home. At the walk through they were still working on the home, so I did not sign any documentation as it was only a ten minute walk through. Move day, they were still painting rooms as we moved in. They gave us a few weeks to settle in and that's when all the trouble began. Found out things such as gas dryer connection, carriage lights in front of home, etc., things that you would expect from a mid level luxury builder to have included in the home was not included but were an option. The options should have been brought up in the sales meeting and were not. As I we settled into the home we noticed that the seams in between the drywall in the whole family room were showing. After having a few independent contractors/engineers look at it, it was found that Shea contractors did not let the mud/filler in between the drywall boards dry before texturing and painting. At this point I did not want to have anything to do with the construction manager Jason. The matter was escalated to Josh, who quickly tried to diffuse the situation and was helpful in getting the drywall, dryer connection and driveway taken care of before he handed me off to the warranty department. Although Alexis in warranty has been helpful in trying to get things taken care of, she is now unavailable. Nobody is available. I have left messages for Alexis and Josh and have not heard back. It is now four months and my house still has the orange tape they marked on everything that needed fixing. I have family coming at the end of May and need all this fixed NOW! I have communicated this with Josh two weeks ago and have not heard back. Speaking with my neighbors, I'm learning they are having the same issues. We all have decided that if this lack of communication continues and issues are not taken care of soon, we will have no choice but to take action. So Shea, where is "The Shea Difference" that you are so proud of?? "The thoughtfulness that sets you apart"?? Your website says you offer "An experience as enjoyable as the place you'll call home", I think not! Those of you that are contemplating buying a home with Shea, think hard. Keep in mind all things you would normally see in a home may be considered options with Shea. They nickle and dime you on everything! I spent almost 70K just in options/upgrades and my home does not show it due to their craftsmanship. Four months later I'm sitting in a home with drywall issues, unsealed trims, unpainted trims, cracked countertop, cracked toilet, rusted bath tub, holes in concrete patio, cracks in concrete in garage, no gutters in back of home, no carriage lights, the list goes on. This is the real Shea Home experience! ... More

I had a bad experience and cannot recommend Shea to any new home buyer. There were many delays and the staff were unprofessional. Overall I had a very bad experience with Shea homes and do not recommend them to anyone looking for a timely home buying experience.

It was a terrible home-buying experience in every way, from beginning to end and even beyond. More than 2 months after closing, items that needed correcting and were brought up during our final walk-through have still not been corrected.

Sub par customer care and lack of empathy.

Our experience may be unique, but we did not have a good experience with Shea throughout the buying and build process. It all depends on who you work with in the sales office, the project managers, and how they address issues that arise. Unfortunate given our situation could have been handled very differently with a better outcome.

We closed on our home over 2 months ago and our solar panels still are not in working condition. When they were installed there was an issue with the wiring so as a result we’re on the hook for something that was supposed to be in working order at the time of closing. Might be another month before they can be fixed.

I don't even know where to begin. 1. False advertisement. 2. Shea Mortgage - difficult to work with and does not follow up or follow through. 3. Design Center - did not really help, they just agree to what you say so they can get you out of there. 4. Quality and workmanship was just overall poor. Month three and vendors are still in and out, like my house is still under construction. 5. Worst purchase I've ever made.

The process of building our house with Shea Homes was full of stress, frustration and anxiety instead of excitement. The company contracted unqualified workers that didn't care for the work they do. We though the quality of work will be the same as the model home WRONG, before moving in, we had to paint the house, the paint the company used was the lowest quality. We been leaving in the house 2 months and quite often we loss electricity in the master bedroom, we report the problem at least 6 times and still is not fixed, is a long list of problems due to the very poor job.

Bad quality and bad electronic things doors leak and mismatched

At this moment we wouldn’t recommend anyone to purchase a Shea Home, matter of fact we wouldn’t let Shea build us a dog house. My wife and I would really like to speak with someone with some authority regarding our experience. We are extremely disappointed.

From start to finish you're simply a # to Shea. They clearly do not care if you have a positive home-buying experience and will cut corners whenever possible. Their trades are subpar at best and their Project Managers have little control of the quality of their work. The excuses for the inferior workmanship come fast and furious and in the end you're left with whatever they choose to deliver to you. At closing our home was not finished and we were left with more excuses. Now two months post-closing and our over-priced $10,000 fireplace still doesn't work. The Rinnai tankless water heater with recirc pump does not deliver hot water and is riddled with glitches making our lives miserable. We have sagging floor boards, nails protruding from the pull-trowel drywall finish and constant electrical issues and these are just a few of the ongoing problems. In the end, I could never recommend Shea to any homebuyer. You'd think that due to their size they'd have safeguards in place to ensure they can deliver a home that is of modest quality but you quickly realize they are so big that they simply do not need to care if you like it or not. ... More

I was so disappointed in the quality of the materials and the workmanship. Everything seems so cheap, and the laborers did not take any pride in their work.

Shea built us a nice house but after closing the Customer Care disappears ... The overall quality of the house is average. The buying process was good, the choice of external materials and features was terribly poor: only a few samples of bricks and stones, no catalogs to see or images, just use your imagination to try to understand the final result, this is it was very frustrating. The Design Center is a trap for customers, just adding really basic upgrades (or simply changing some materials) the prices rises easily about 20K+. The "included" materials are really ugly. At Closing my front and back garden was not finished and part of the backyard was already dead (it is still dead after 3 months ...). After the first month's inspection I detailed all the haouse issues but after many promises, no one came or called me to fix them. I will not recommend Shea to family and friends. ... More

Delayed move in date, over 6k in added costs. Kitchen Island being replaced because installed a broken piece, still waiting after 2 months, tile in shower and around our tub has to be replaced, used 2 different colors. All of the granite had caulk all over it that need to be cleaned, was told to use a razor blade. No touch up paint given. Many more things to list.

This has been a frustrating experience with the builder and HOA. My master bathroom marble countertop is flawed. It was not sealed and water spots have marred the countertop. Moved in May 2021 and still waiting for this issue to be resolved by builder. Keep getting excuse of that this particular marble company is short on staff. However, the new home still up for sale, they were able to install an upgraded marble countertop in the master bathroom. Very disappointed in builder and HOA. I thought Toll Brothers was inferior. They are a cut above Shea. Rethink Shea Homes - please. You will put more money into your home once you move-in. Also, beware of ANTS. This is there territory and you they will be in your new home. Shea will not bring out a pest control. This is the homeowners expense. ... More

I don’t recommend to buy from Shea Homes

We moved from our previous home in Trilogy to our current house which has more defects and lesser quality materials. There are plenty of signs that speed of building was preferred over attention to detail. We paid more money (> $1M) and ended up with less quality.

The painting and interior work is horrible the cabinets are weak please don’t rush your inspection cause there will be a lot of thing you notice once you settle into your home

Run fast don't walk away!

This builder promises a great experience but when things go wrong they run and find excuses Avoid ! Cheap quality and no finished product skills for price paid

The purchasing of this property was the worst experience I have ever had. Damaged products were put into my home and I’m still dealing with Neal for resolution. I’m going to reach out to the better business bureau and issue a formal complaint.