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Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2052 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars in All Areas

2052 Reviews in All Areas

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.1

Responsiveness 4.2

Customer Reviews

BUYER BEWARE!!!

  • Jeffrey F.
  • Verified HomeBuyer
  • November 11, 2020
  • Peoria, AZ

BUYER BEWARE is an understatement. The sales office claim of delivering a "zero-defect home", the result of a series of supposed meticulous inspections by teams of construction professionals is a total farce. I invited the senior Customer Service Rep and the Senior Construction Manager for ALL of Trilogy-Vistancia to my one-month follow-up. They were receptive and did attend. I presented a list of 36 issues (including cracked and chipped driveway, extensive cabinet damage, incredibly poor drywall and painting including globs of paint drips, globby/orange-peeled baseboards vs smooth ...

Total Score 1


Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Attitude towards customer

  • Anonymous
  • Verified HomeBuyer
  • November 10, 2020
  • Bonney Lake, WA

If I was going to grade the Shea group from sales to construction to customer service, it would be a D- They have "It is what it is" attitude, quality control went out the door. For the price we pay for the house I would expect better than what we received.

Shea Homes responded:
Please contact our customers service team at customerservice@sheahomes.com if you are having issues with your home. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1