Village Builders

Our experience has been awful. If we had to do it again, we would not. There have been so many imperfections that we have had to call about to get fixed since we moved into our brand new home. The response time is very slow as well. Disappointing!

Dear Lennar Customer Care Team, I am writing to formally log a complaint regarding the poor workmanship and materials in my new home. As a first-time homebuyer, this has been an incredibly disappointing and stressful experience, and the ongoing issues have prevented me from enjoying my home since moving in. Below is a summary of the outstanding and unresolved issues: Cosmetic and Paint Repairs - Paint touch-ups noted during the final walkthrough in the guest bedrooms and master bathroom remain uncorrected. The building site manager stated a technician would return, but no one has arrived. - A recent paint touch-up near the master shower tile was rushed and incomplete; the technician spent only a few minutes and failed to cover the necessary areas adequately. Master Bathroom Shower - The master bathroom shower floor had a hole that required a three-week replacement process through the warranty team. - The contractors hired to reinstall the shower glass completed a subpar, sloppy installation, leaving silicone residue all over the glass and hardware, that required a second trip to be corrected. - The shower plumbing is reversed: turning the knob to the hot water side yields cold water, and turning it to the cold water side yields hot water. HVAC and Air Flow - There is no airflow from the AC vent in the half bathroom, making the room consistently hot. - The master bedroom suffers from poor airflow. At night, the bedroom temperature reaches 77 degrees Fahrenheit despite the thermostat being set to 71 degrees. - The air vent in the main hallway is missing a filter. Appliances - The dishwasher door could not open fully due to an incorrectly installed part, which required a Frigidaire technician to repair. - Upon the closing of my home, the refrigerator door had a long scratch and the microwave contained food residue. While the building site manager replaced the refrigerator door, his subsequent communication regarding other issues was highly unprofessional. Blinds - I was previously informed that Lennar does not provide window blinds. However, every newly constructed home on my street—including unsold properties—has blinds installed. Given the volume and severity of these issues, this experience has fallen far short of the standard expected of a new Lennar home. I would like to request that a representative contact me immediately to schedule a comprehensive review and resolution of these outstanding problems. ... More