WCI Communities Reviews

What should have been a wonderful experience was greatly diminished by Lennar. The home was NOT ready to be occupied when we closed ... the extensive "punch" list was not addressed and the home was filthy (floors, lanai, garage). After a month it seems that I find another issue almost daily and no issue gets quick attention. I've been waiting for my pool cage to be fixed for weeks. Pool tiles reported day one are still not addressed. A garage outlet doesn't work. the list goes on. We actually love the home ... the layout, the location, the amenities. It's just very disappointing that the workmanship and the sloppy attention to detail with Lennar is so poor. ... More

I've been selling homes since 2002 I've never had a builder try to tun over a home as complete / ready to occupy, in as bad and unfinished condition as this WCI / Lennar home in Sanctuary Cove. Quality of workmanship is poor. Virtually every item completed looks like it's been done by someone with no construction experience.

Poor responsiveness to quality issues. Lennar staff and contractors non responsive to follow up

Our family recently purchased a home and the experience with Lennar Home Builders was 100% positive so far. Alex our new home consultant kept us informed of the progress all the way through, she was also very helpful while we were going through the initial process. At the time we purchased inventory was low and we were required to place a higher than anticipated deposit in a limited amount of time. BUT she helped negotiate that period and make it smooth. Andrew the construction manager was the star. When push came to shove and our closing date approached. (Including the date we had to be out of the temporary rental.) His team worked tirelessly to get the home completed for an on time delivery. He and his teams were out there late into the night, on Saturday's and Sundays. It is clear he cares about the work he does and the people moving into the homes. We have had a few items come up during the warranty period which was expected. The process of signing up for video inspections before a local person comes out is slightly annoying as the schedule is limited and we work but i understand the need for processes such as that. With all that good being said about our Lennar Home and the Construction process I would be remiss if I didn't say this. You may want to AVOID LENNAR MORTGAGE. Our "loan officer" was either so overwhelmed and unexperienced she could not respond to our inquiries and when she did the loan programs were not what we asked for. After a long time trying to get it straightened out we informed them we were going with another lender. Doing a very large closing cost contribution however we still had a better program by using the outside lender. The funny part is at the very end she reached out surprised and asked if she could earn our business back. After providing the prequalification and details of our loan she never got back to us, par for the course really. And now we are still getting invoices from one of the insurers they planned to use asking us to pay presumably because Lennar Mortgage and the loan officer never told them we closed with another Lender/Title Company/Insurer. With Lennar it's all about the people you work with, i hope your sales agent and construction manager are as good as ours! ... More

After months of delays, enduring my 1st hurricane (Ian), we finally arrive at closing day! I traveled 3 hours in 2 separate cars with 2 dogs in tow. I arrive at my new home after living in Airbnbs for months. I’m ecstatic and ready to be home!! Upon arrival I see that not much progress had been made since my initial walkthrough. The LENNAR representative then informed me that corporate will not allow him to close on any house that has a punch list!! My initial walkthrough produced about 90 items on my lunch list. LENNAR rep and LENNAR building supervisor promise me that they will take care of the issues offline. To close, I was asked to sign-off on all of the punch list items. I was so worn down, tired of moving Airbnb to Airbnb, (not to mention that I didn’t have anywhere to stay that evening + 2 dogs + no vacancies due to hurricane Ian), so I agreed to sign-off. LENNAR kept their word for literally 2 business days. Then no response. I’ve been in my home for 1.5 months now. I still have plenty of items that need to be addressed. Not to mention the house was still in construction mode and filthy dirty upon closing! THIS WAS THE WORST NEW BUILD EXPERIENCE! I’m very surprised that corporate believes that 90+ items were corrected in less that 2 weeks during hurricane Ian. I’m Looking forward to LENNAR turning this experience around through their Warranty process. Rick & Kristina ... More

Contractors that WCI uses are not concerned with quality. The contractors want to do a fast job and collect their money.

Title department doesn’t communicate with construction, kept trying to set up a closing when house wasn’t complete. Finally they insisted we close, even though we had an oven in the middle of the floor and no shower wall.

The home buying process started off great. I received weekly updates from the sales representative, had a great first walk through and things seemed to progress at an ok pace. Things started taking a turn after the first appraisal. Home was appraised far below the offered value. Unfortunately the seller was unwilling to negotiate the final sale price. We went to the final walk through and when we left there was a plethora of a blue tape everywhere. Missing windows, screens, doors, kitchen hood even shower enclosure. We were assured all these issues would be fixed by our closing date. Needless to say we closed there days late. However, the title agent was awesome. She was very responsive, flexible and understanding. We are 6 weeks in the home and still waiting on several repairs to be made. For a million dollar house the quality of the work does not match. ... More

No communication from sales personnel to construction managers. This builder puts profit far before quality/customer service. Upon closing there were numerous construction defects due to lack of management of subcontractors. This all became listed as warranty items through the builder and thus very difficult to remedy.

Terrible experience and poor workmanship of home

Megan, loan officer, was amazing. She was supportive, efficient and readily available. Of course, successful in getting me through this process. Purchasing a home is challenging in itself, therefore, having someone who I connected with was very helpful. Bridgette was also amazing. Without the two of them, I don't know if I would have gotten through this. Thank you, Megan and Bridgette. After the buying process, I have reached out to Robert to address little minor fixes. Robert is also great to work with and he is very responsive. Thank you, Robert.

Structure is quality but the finish work is not to par. The sales associate just collects your check at the beginning and end. Non-existing the rest of the way and if you ask questions, the responses are inaccurate most of the time.

We moved in almost 2 months ago with a long punch list from the walk through. Very few things on the list have been taken care of. and we have no idea when they will be taken care of. This is not our 1st house, but it is our first WCI house. We will never buy another WCI house again.

Fairly cookie cutter approach to home buying which was beneficial in many ways. My Agent Mike L was very helpful in Fiddlers Creek- a sincere and responsive pro. Lennar was a bit too eager to close and get funding before the home was 100% complete. Punch list items were addressed promptly though. Sam the Contractor is a good guy and willing to assist. The biggest issue is quality control and responsiveness post closing on any repair issues that arise.

The sales team was good, they were providing regular updates on the status of the build and helped to get the initial paper work done . The construction manager was just trying to close out the home without completing the work which was mentioned in the observations they are very tactful to say we will take care and not include in the inspection report things they know will not get done . ( still not closed after 1 month of moving in ) Also the construction managers prioritization order of building home is questionable, a home which started 3-4 after my property gets closed before and it’s the same model !!! How can this happen ?? Further the observations noted takes for ever to get closed after you move in . All tickets raised are not addressed timely only after follows up it’s completed. I hope the construction manager and warranty team are more responsible and address issues and concerns would make the home buying experience much better … ... More

We knew about Lennar’s reputation but really wanted to live in this neighborhood. The quality of work is so poor. We’re having to have so many things re-done and we’re paying for other contractors to do the work because we have zero faith in Lennar’s abilities. I understand it’s hard to get laborers right now but that’s the job of the construction manager, to stay on top of things and make sure things are done correctly. And I’m not talking about minor repairs, they forgot a wall. A wall! Then they tried to patch it in and it looks terrible. Our paver driveway looks so bad that we had another company come out and they said the pavers are in such bad shape, they wouldn’t use them, they’ll have to redo the entire thing. When they did the garage epoxy, they WENT AROUND things that were sitting on the floor, so now we have areas with epoxy and other areas without. We have crown and baseboards that don’t line up, the drywall/painting look like a child did it. It’s beyond bad. It’s just really sad. I would be embarrassed to work for Lennar. If you must buy a Lennar home, make sure you allocate funds to fix things yourself after closing. ... More

What I recommend new buyers do- hire your own inspectors to verify the integrity of each stage of construction. I didn’t have an issue but better safe than have a problem after you move in. I had/have a great sales agent, lennar mortgage loan officer, and customer care rep (Gary, Peter, Larry). The quality of finishing materials is great. Had a pleasant home buying experience.

Horrible experience. The construction manager Doug and his supervisor Jeff are completely non responsive. I am still waiting 2 months later for my original punch list to be fixed.. They do not answer calls or texts. Very unprofessional and horrible representation of the company.

Workmanship is poor and it looks like no one was overseeing the work

Excellent communication and response during the complicated home building process. Gary B. Tim C. and Marco S. all contributed to a timely and positive home purchase experience. They accomplished an on-time delivery of our home during a challenging construction environment.

Very disappointed in the experience of buying our new home. The commutation was packing and phone calls not returned. There are still issues with the house that should have been fixed before closing.

Good experience overall. Staff is pretty responsive to request and question.

Very rushed through the closing process with this builder and although promised missing or incorrect items would be rectified after closing, they are not very attentive to assist after the sale is complete. Beware and ensure you are 100% satisfied with the product before you close.

I will never purchase or recommend this company to anyone!

Without exaggeration this was one of the worst purchase experiences of my lifetime. Let’s forget about the 2 plus years to complete our townhouse. Blame COVID but other builders finished houses in less than 2 years during COVID. The rush to close December 30th by Lennar management was unconscionable. Four separate rescheduled final walkthroughs because the property was not ready. One time because power not hooked up and the temporary power provided by the generator was cut off due to an inoperable generator, forget the fact that permanent power was not available for the first three scheduled walk throughs. Then I ask to delay the close and was denied that request. The home was dirty, the home was infested with ants then we get to quality of workmanship…nicks in most doors, unfinished elevator shaft, The quality of paint used is so low that when I said the paint rubbed off when I tried to clean a spot on a wall I was told that’s normal because it’s flat paint. So essentially anytime there’s a smudge on a wall I have to repaint? With what paint? Then we have the doors/trim that come an inch from meeting the floor with caulk sloppily jammed in there to disguise. This of course needs to be fixed but we live in this house now so it’s a massive inconvenience. If this project was properly managed how are the quality issues overlooked? It’s one thing to have the issues, it’s another to say we aren’t moving the closing date to address the countless issues. We merely closed because we were told management was “not at liberty to change the date.” Just a really poor experience. It didn’t have to be that way. ... More