Skip main navigation

WCI Reviews

What Homeowners Have to Say About WCI.

WCI has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of WCI 180 homeowner reviews to learn why they are the right team to build your new home.

WCI

has 3 out of 5 stars in All Areas

180 Reviews in All Areas

Ratings by Category

Overall 3

Quality 2.9

Trustworthiness 2.9

Value 3.2

Responsiveness 3

Customer Reviews

My experience with the realtor that sold my house

  • Maria L.
  • Verified HomeBuyer
  • April 07, 2021
  • Wesley Chapel, FL

When I came to visit this neighborhood I really got excited .. absolutely beautiful.. but the realtor that sold my house was very negligent.. didn’t give the full disclosure.. I still have problems with that

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

WCI - Most concerns with the construction and state of the home were

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2020
  • Tampa, FL

Most concerns with the construction and state of the home were addressed before closing, but excuses were given when we asked for other flaws to be repaired. Four months later we are seeing a lot of things needing repair (pavers in the driveway lifting, caulk needing to be redone on most cabinets, nails coming through ceiling, floors creeping, etc.) Still waiting on these repairs.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Merely a transaction

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2020
  • Wesley Chapel, FL

When purchasing a home through WCI, set your expectations to be treated as a transaction and not as a person. They will cut whatever corners necessary to ensure the product is done by the time they need to hit their quota numbers and then leave all corrections to warranty. As long as you are willing to take a second job as project manager and correct all the issues with your home, you will eventually get an amazing product. After months of working hard on our home, we love it and our neighborhood, so we have no regrets, but wish we had known what a terrible experience dealing with WCI as a ...

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

not happy with Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Venice, FL

We dealt only with Lennar and were not very happy. While the overall house is solid (we hope), much of the workmanship was below standard. Very few options were given as to the quality of the products being used. The process Lennar uses seems to be a rush job, to get as many houses up in the shortest amount of time, while paying no attention to the details. The sales representative that we worked with was not honest and did not keep us informed through the whole process. Since we have moved in the customer care rep has been very attentive.

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Construction quality and responsiveness

  • Viral V.
  • Verified HomeBuyer
  • March 17, 2020
  • Wesley Chapel, FL

Their sales was exceptional Construction manager would hardly respond a lot of issues brought up during construction could have been dealt with while the construction is going on. Landscaping is below par Doesn't talk well about their workmanship

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Generally good quality but finishing touches are seriously lacking

  • William C.
  • Verified HomeBuyer
  • November 21, 2019
  • Fort Myers, FL

Haven't been able to have any issue fixed and it's been almost six months. Never available when we are there. I heard things may get fixed once they finish all the new construction.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Quality Issues

  • Brian W.
  • Verified HomeBuyer
  • October 02, 2019
  • Palmetto, FL

With new construction there are always going to be "issues" and that is why builders offer a warranty. No one expects to have roof leaks or water just coming through the windows but it happened. The response to these issues were good. When it comes to the finishing work it has unfortunately been poor; literally received a quote from a VP (who refuses to get on the phone) say that is "cosmetic". Yes, when your trades beat everything up that is on you and when you purchase a new home and spend $500k the customer expects things to look good and not be beaten. Builders need to be accountable ...

Total Score 3


Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Closing with no punch list!!

  • Rick B.
  • Verified HomeBuyer
  • November 29, 2022
  • Palmetto, FL

After months of delays, enduring my 1st hurricane (Ian), we finally arrive at closing day! I traveled 3 hours in 2 separate cars with 2 dogs in tow. I arrive at my new home after living in Airbnbs for months. I’m ecstatic and ready to be home!! Upon arrival I see that not much progress had been made since my initial walkthrough. The LENNAR representative then informed me that corporate will not allow him to close on any house that has a punch list!! My initial walkthrough produced about 90 items on my lunch list. LENNAR rep and LENNAR building supervisor promise me that they will ...

Total Score 3


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Builder changed halfway through so can't say.

  • Anonymous
  • Verified HomeBuyer
  • July 26, 2022
  • Tampa, FL

Structure is quality but the finish work is not to par. The sales associate just collects your check at the beginning and end. Non-existing the rest of the way and if you ask questions, the responses are inaccurate most of the time.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Subpar Experience - Would be hesitant to recommend

  • Anonymous
  • Verified HomeBuyer
  • February 24, 2022
  • Wesley Chapel, FL

Very rushed through the closing process with this builder and although promised missing or incorrect items would be rectified after closing, they are not very attentive to assist after the sale is complete. Beware and ensure you are 100% satisfied with the product before you close.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Average

  • Rozales S.
  • Verified HomeBuyer
  • July 09, 2019
  • Wesley Chapel, FL

Poor communication during building process but improved after closing. Attention to detail was very lacking and organization was poor. Building process was slow and started very late which lead to builder rushing to finish home close to closing which lead to many mistakes to include structural errors, cosmetics errors and flooring issues and cabinets not completely finished until 4 months after closing. After closing staff and communication did improve .

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

SAD IN Palmetto

  • Melvin L.
  • Verified HomeBuyer
  • June 25, 2019
  • Palmetto, FL

Everything was great until we found numerous items that had poor workmanship.

WCI responded:
Hi Melvin, we are sorry to hear about the poor workmanship in your home. Please send a message to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

Very disappointed

  • Michelle P.
  • Verified HomeBuyer
  • March 17, 2020
  • Tampa, FL

We have not been able to use our master bathroom for 4 out of the 5 months since we've lived here. There are also concerns about the other 2 bathrooms. This is unacceptable as a new home owner.

Total Score 3


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

The fact that they do not honor their warranties. I have only lived in this house for 4 months and it has a leaky roof which has damaged my ceiling and other things. Our stove was not hooked up, No laundry sink installation. Not water hose for refrig.

  • Jennifer R.
  • Verified HomeBuyer
  • November 20, 2020
  • Lutz, FL

There is no way on planet earth that I could do that!, I have lived here 4 months and warranties and petitions for help go unanswered.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Workmanship

  • Gerard Joseph F.
  • Verified HomeBuyer
  • January 18, 2022
  • Palmetto, FL

The amount of mistakes by the workers either meant they didn’t know what they were doing or were rushing and didn’t care about mistakes. The contractor has tried his best to remedy the issues but is overwhelmed with all the new build errors. After a 1.5 months still have workers coming to fix things

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

House Review

  • Marcos N.
  • Verified HomeBuyer
  • November 30, 2019
  • Wesley Chapel, FL

There was no quality control at all while building this house. Also, there is no attention to detail whatsoever while performing the final finishes on the house. The quality of products used especially the paint is of the lowest quality possible. When I signed the contract, they told me the house was going to be built in six months but was built in less than four months. Consequently, due to the rush in building it had many issues, some issues were resolved many did not. Leaving here while construction was going on other homes has been a major nightmare. There is absolutely no Lennar ...

Total Score 2


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Response is delayed for everything. Not a great experience.

  • Anonymous
  • Verified HomeBuyer
  • January 19, 2022
  • Wesley Chapel, FL

I wish if team were more proactive in providing updates before , during and after construction. I need to follow up on everything.

Total Score 2


Quality 4

Trustworthiness 2

Value 2

Responsiveness 3

Quality of workmanship

  • George K.
  • Verified HomeBuyer
  • April 02, 2020
  • Venice, FL

The quality of workmanship brought all the ratings down. While our contact person has been very responsive their are way too many building issues.

WCI responded:
Hi George, thank you for sharing your comments about your experience. We apologize for the issues you have faced. If you would like us to follow-up on anything, please send details to corporatecustomercare@lennar.com and we will review. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

WCI - Alina was excellent (realtor in the neighborhood).

  • Tod H.
  • Verified HomeBuyer
  • March 24, 2020
  • Ruskin, FL

Alina was excellent (realtor in the neighborhood). I have purchased several new homes from large builders like John Wieland (Atlanta) and David Weekly (Dallas). One point of separation that I think WCI could improve upon is the final walk through just before closing. The cleanliness of the home and attention to all details was inferior to new homes we have purchased from similar national companies (and a custom builder in Atlanta). Aside from the Tiffany champagne glasses (thank you), the overall final walk through was mediocre and we spent the first day cleaning floors, windows, pavers, ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

poorly trained or bad attitude of many workers

  • John K.
  • Verified HomeBuyer
  • November 21, 2019
  • Venice, FL

missing water line to outside faucet and refrigerator, patio door doesn't secure properly, front door installed cock-eyed, etc.

WCI responded:
Hi John, thank you for sharing your feedback about your home. We are sorry to hear about the difficulties you described. Please send an email to us at corporatecustomercare@lennar.com with the details about the outstanding items, so we can review and follow up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Mixed bag

  • Brian L.
  • Verified HomeBuyer
  • July 10, 2019
  • Fort Myers, FL

Great neighborhood. Building experience was not worth the problems. Two months late at least. The loan experience was not competitive with my other options but no choice. If I had to do it again I’d buy a resale.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Disappointed in WCI

  • Daniel J. M.
  • Verified HomeBuyer
  • April 04, 2023
  • Fort Myers, FL

What should have been a wonderful experience was greatly diminished by Lennar. The home was NOT ready to be occupied when we closed ... the extensive "punch" list was not addressed and the home was filthy (floors, lanai, garage). After a month it seems that I find another issue almost daily and no issue gets quick attention. I've been waiting for my pool cage to be fixed for weeks. Pool tiles reported day one are still not addressed. A garage outlet doesn't work. the list goes on. We actually love the home ... the layout, the location, the amenities. It's just very disappointing that the ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

good people, bad quality

  • Robert M.
  • Verified HomeBuyer
  • March 17, 2020
  • Melbourne, FL

the people we dealt with were all very helpful, but the quality of workmanship in the house was sub-par, sloppy, and unacceptable. water heater burned out, water not turned on, front doorframe broken, tiles throughout house had to be replaced, doors & windows broken, main bedroom bath doors, sinks & lack of shower door all unacceptable, etc.

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

Issues

  • Gloria M.
  • Verified HomeBuyer
  • August 01, 2019
  • Fort Myers, FL

pool pump put 3 feet from lanai. very noisy!!! looks ugly!!! will never be able to sit out in morning to enjoy the quiet. Never informed of electric box in front of house. an eye sore. I could go on and on. I doubt it will make a difference. On a good note , Your customer service reps have been accommodating.

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 4

Nice house- mediocre experience

  • Jennifer M.
  • Verified HomeBuyer
  • April 18, 2023
  • Tampa, FL

We’ve bought a few homes with WCI/ Lennar and this was by far the worst experience. The new home consultant was terrible about returning calls, text, and emails. We were left in the dark for so much of the process. We were originally told that buying this house would make us members of the yacht club, which we found out after purchasing was false. The bidding process was terrible and a few months later, the same model was listed as much cheaper, although that may just be the bad luck of the market. The house itself is nice and the project manager has been responsive and helpful. I’m glad to ...

Total Score 2


Quality 4

Trustworthiness 2

Value 2

Responsiveness 1

Narrow Reviews by Area