LGI Homes Reviews

Everyone was very helpful, efficient and seemed to care to help anyway they could.

As a new homeowner I felt completely overwhelmed in searching for a home. The chaos of that experience ended with walking into LGI homes. My sales person kept me in the loop on every single thing and even answered my off the wall questions with ease and understanding. He called me every Thursday with an update whether it was good news or bad news on the process of the build. This was so necessary for my peace of mind as I was in a lease before closing in my home. The lenders stayed in contact with me as well and always returned phone calls, which is a scarcity this day in age. I appreciated not chasing after someone during my busy work day. When it came time to close …. the final work through was thorough regarding warranty and how to take care of important items in the home. However, I do believe there is room for growth in the area of follow up on issues seen during the final walk through. It is possible there is not a process in place to make sure that the problematic items mentioned on the walk are completed. I did find myself reaching out on these things to see when they would be handled, but the construction manager was on it very quickly. He even came by himself to fix my dryer connection which was simply above and beyond the norm. I have mentioned LGI every time people ask who I built with and tell them it was an amazing experience. I will leave one last remark… I feel all homes should come standard with handles on all cabinets…. I have already suffered broken nails and my little ones complained about the difficulty in opening the cabinets often. Clearly a man with no finger nails came up with this as the standard. Outside of this thank you very much LGI for building a quality home for my family and I! ... More

The sales team was transparent, the loan process was seamless and the construction team did a great job on the quality of the home!

Awful experience dealing with Angel and rude, unprofessional Karen Fortich. They lied and lied about when the property I wanted would be ready, and then Karen had the nerve to raise her voice at me because she was overwhelmed and couldnt handle her job. Every house I chose I couldnt get, Joe Boyd is posting homes that are no where near ready. I had to choose a home $25,000 more than the first home I chose. That must be their way of up-charging and getting homeowners to pay more, by adding lesser priced homes and then taking off the lesser priced house off the market, how is this legal. A first time homeowner would have never been able to increase their budget $25k after all the lies from Karen and Angel. During the "orientation" I was disgusted to find the condition of the home, spider webs everywhere, dirty floors, blotched painted walls, dirty falls, marks on the cabinet, stains in the tub and shower, rust on my appliances, cracks in the mirror, a crack in the patio that they are refusing to fix, and ant hills everywhere in the yard. Not to mention a plethora of things that neither Karen or Angel told me like that fact that irrigation was only in the front of the house and that there were no bathroom rods, no laundry storage, home insurance was paid for the first year, and the pest control information. I reached out to Joe Boyd, no response. I spoke with Greg Penn who really didnt explain why this was happening or provide me with any of the information above that was not provided by Angel and Karen. Not to mention I was furious at the condition of the house upon arrival and called Greg and have received no response. When I arrived to the office to sign the closing documents neither Karen or Angel had the guts to even greet me. They stood in the office like teenagers watching and gossiping. No one purchasing a home should have to have dealt with anything like this. LGI should be ashamed of themselves. ... More

I have purchased 4 homes in my lifetime. All my other homes we 5-10 years old when purchased. This LGI home was a new build and it was not even complete and there was total lack of attention to detail. Awful service and final product

It is apparent that the sales team that worked at The Reserve at Canyon Hills has no regard for the customer experience, and that they are accustomed to only working with clients that have no concept of the home buying process, and without knowledge of industry requirements, as it relates to financial requirements. I am not a first-time homebuyer, although this is the first house I've done from the ground up. I walked in the doors of the sales office with a loan approval in hand, chose to go with LGI's preferred lender, but was later threatened to have my contract canceled by the Project Manager because I questioned and opposed the BUILDER'S requirement to provide a paystub to the lender every 30 days, which was not the LENDER'S requirement. The same Project Manager couldn't show me in the executed contract, where it was a requirement. I work in the financial services industry, and there is no reputable lender in the market that makes such a request, There is no regard for the customer, and the consistent answer to a customer's concern should not be "we've built 600 houses the same way," or "this is a $30MM company." I am employed by one that's worth MUCH MORE than that. TERRIBLE COMMUNICATION; I had to make calls and have calls made on my behalf to the sales team's manager in the TX home office. Finally reached the finish line only to find out the cheapest materials possible have been used to construct this property. This was THE WORST experience I've ever had, and I wouldn't recommend LGI to my worst enemy. ... More

We love our home. Took some time to build but we understand. Worth the wait

Where to start on how bad of a buying experience this was? I am even shocked I am being sent this considering it was so bad we even tried to reach the CEO about it through LinkedIn. To begin, when we first arrived on the LGI property we were given the typical walk around the office to have LGI read their values and explain it to us. Such a waste of my time and all part of the charade if you ask me, I just wanted to get out and start looking. After their little speech we went to look at a mix of mostly finished homes and lots. After an hour or so we finally found a lot we liked. We went back to the office to sign the paperwork. We were told we could go get our required 1k deposit for the lot after we signed the paperwork because the lot was ours, nothing to worry about right? Well, while we were on the LAST page of the paperwork our sale person’s coworker comes running out of another office yelling 'THE PROPERTY IS SOLD!' smirks and walks away. What just happened you might ask? Well, another sales person in the office stole the property out from under the feet of our sales representative and stole it so she could make the commission. She did this despite being told by the manager of that office not to sell the property since we were signing paperwork for it. That is where this terrible story begins. We walked out after that because we were so upset and felt just betrayed and lied to off the bat. I mean we probably spent an hour listening to the VALUES speech and they do not even follow them within the first few hours of meeting us! After we walked out, we got a call from our sales representative after I let him know just how dishonest what just happened was. He understood and after back and forth with his manager they agreed to lower the price of another lot with the same house style build on it. I think they only did this because it backed up to power lines and was less desirable but we accepted the lot anyway. The market was so out of control this was the most affordable price for us at the time. The new lot was GOING to be sold within the next month for $287,900 but they lowered it to $276,900 based on the lot that was basically stolen from us. What a jump in price right? More to come on that later. We signed our paperwork and the home was set to be done at the end of May, we signed on April 29th 2021 and the home was already a cinder block frame on a slab. Little did we know the home would be delayed SIX MONTHS. We did not close on our home until October 28th 2021. I understand that Covid has affected supply chain and it is hard to get things such as windows for example, but whenever we would inquire when items would be coming in no one had a clue or answers for us. Half the time they wouldn’t even follow up on our questions. It felt like we were doing their jobs for them! This happened for the entirety of the building process. LGI puts you through a total run around of 'I don't knows' and lies. But it gets worse, trust me. Before the home was even half finished an appraisal was ordered. All that was finished was the cinder block frame first floor and the wooden frame work inside. This is where the price is important. We singed for a home that WAS going to be sold originally at $287,900 but it was dropped to $276,900. We were told these beautiful homes appraise at value and there has not been an issue up to that point. Well, when our appraisal came back it only appraised at $274,000. Are you kidding me? Not only had we been dealing with delays and the run around and a lot being stolen from us, NOW we have to shell out more money for a home that under appraised. Why? Why did it under appraise? On top of that, I cannot imagine how someone would have felt if they agreed to purchase this home for the original price of $287,900 and they got an appraisal back for $274,000. But THAT is also NOT where this story ends. LGI claimed they would dispute the appraisal but that never happened. What more could go wrong on this property you ask? Well, the home was FINALLY nearing completion in August. We could finally put all this drama behind us, we already had two credit checks pulled on us from the lender due to delays with construction. Everything is looking good BUT on August 6th around 7pm we get a call from our neighbor that OUR HOUSE IS FLOODED. Water is pouring down the driveway, coming out of the laundry room into the garage, and is leaking out of every single light socket in the home from the second floor down to the first. The entire first floor of our home is soaked, walls are swelling, the flooring is soaked on the first floor and second floor. The ceiling has clear water damage and doors in the home are damaged as well. The entire second floor is soaked, the wooden subflooring is soaked and swollen. Water was pouring out of an unsealed pipe in a bathroom on the second floor for who knows how long. We were not even notified by LGI, they did not even know this was happening until WE told them. That is where total chaos and the last hope we even had for LGI ended. The following day LGI and their managers were out on our property. We sent a scathing email the night before to everyone we could. On top of what already had been happening, delays, lies, run arounds, now our home was flooded and needed a TON of repairs. How can you be happy to move into a “brand new home” that is no longer brand new because the entire thing is damaged now and has a risk of growing mold in the Florida weather? LGI did not even know who caused it, they originally claimed it was painters who turned on the water to wash their hands (sureee, with no faucets in the home at the time), then later on we were told they didn’t actually know what caused the water to flood the home or how it got turned on nor why the pipe was not sealed yet in the bathroom to begin with. THIS REVIEW IS SO LONG I CANNOT EVEN FIT IT ALL . . . ... More

My expectations were very unpleasant. The new house has many details, such as poor leveling of the walls, they did not seal the door slots, poorly painted the walls, they did not seal the door slots, poorly painted the walls,It was a very bad choice to buy my house with this company. On the other hand, the person in charge of repairing things inside the house only paints on the damaged parts, he does not replace them. I feel very sad because I expected more from them.

Working with LGI was such a great experience for us as first time home buyers. Steven at LGI really helped us understand the process and stuck with us from day one to closing. Couldn't say enough how happy we are to be in our beautiful new home that was built to last!

Throughout the whole experience, I thought "This is too good to be true and when is the truth going to show itself?" I'm beyond happy to say that everything I was told about the process was true. Right up until I signed the paperwork and was handed the keys, I was waiting for something to change....it never did!

Overall, I was very impressed with the LGI home buying experience, as was my relator. It is non-traditional meaning you do not pick ANYTHING in your home but the finishes and such are pretty good as their standard. The process was very well organized, they were communicative and the sales, contractors etc. were all very friendly and professional. There are 3 issues that I have with LGI. 1. Radon testing--we tested our home before closing and the levels were an average of 3x the recommended levels. LGI doesn't care about radon and the high levels. We as new home owners had to spend another thousand-ish to install a radon mitigation system. LGI doesn't take care of that or even offer a credit towards it. They say the city doesn't have a restriction in place for them to follow so they don't have to. Very irresponsible and dismissive if you ask me. My second issue and the quality of some of the work done. You can tell their teams to not value perfection. Whether it's tiling, drywall, paint, cutting of the floors....there are many little flaws throughout the home. Some I noticed and indicated on our walk through and they were not resolved and others you don't notice until you are in the home. They aren't major, but when you are purchasing a home and spending an large amount, you expect it to be done right. The third issue is an example of the quality. A few days after moving in the weather shifted and we had to turn the heat one. Our down stairs was like an oven but out upstairs was noticeably chilly. So much so that I had to put a space heater in my daughters room at night because it would drop so much despite turning up the upstairs thermostat. I finally notice on the 2nd day of having the heat on, that it would kick on but no warm air was coming out upstairs, only on the lower level. I called the "emergency" number for a no heat call. They came out, and turns out the thermostats were wired incorrectly and both thermostats only controlled the downstairs so absolutely no heat was going to the upstairs. It was fixed and the technician then told us it was working but the airflow was below what it should be and we needed to submit that through the warranty system. All that being said, I don't regret our purchase and for the current market we ended up with more house than we thought we would with LGI and their unique process. All the "issues" have been relatively minor and we have worked with. I would recommend LGI to someone I know, but would provide a little guidance with what we learned in the process. ... More

Our home is perfect! The people were straight forward and explained everything to us as time went by up until we moved into our home. We worked with Lamar and he was awesome!

People always tried to answers as fast as they could. And provided a great costumer services

My husband and I bought in October 2021, we hired an inspector and our report came back with multiple different things that should be fixed. We spoke with the construction manager who stated someone in the office had the report and would show him. We also had the wrong outlet installed for our dryer (range installed) and had to have someone come out and replace it. Once I submitted claims for all the items that needed fixing, about a month later the construction manager came and said he’d get on the items that needed fixing (which included several shingles on our roof that needed fixing). It’s been a few days since he’s been out and I have no heard anymore. Overall, we’re happy to have a home and a brand new one at that, however with it being a new build and so many going up, contractors definitely cut some corners and some are really obvious. But so far, I would recommend LGI. ... More

Absolutely the worst experience for a first time home buyer.. they told us they’re always on time they told our lender to stop telling us that they’ll push the date back and they told us to move out of our apartments because they’re always on time.. well we gave our notice to move out of our apartments like they said and then they pushed our move in back four months which made us homeless then our apartments let us stay for a rent increase and LGI didn’t cover the difference there was ZERO communication throughout the entire process I had to drive 40 minutes to get answers because they avoided answering our phone calls or calling us back they cut out our realtor completely I will NEVER recommend LGI and the builder the lead construction manager told us he didn’t care if we closed on the home or not because someone else will buy it.. the carpet used was super cheap. They drywall had holes everywhere that never got fixed that we have pictures of. They spent over 6 weeks finishing other houses without touching our house which we have a record of which again there was NEVER any communication WORST EXPERIENCE OF MY LIFE ... More

Lawrence was the absolute PERFECT person for the job in helping me purchase my home! He was made for that job. He kept me informed on every single detail of the home and everything in between.

The home was done two weeks before it was scheduled to be done.

Overall the purchase of the home went smoothly. Loan Depot was very easy to work with. Be sure to do a VERY detailed inspection with a third party and an independent walk through on your own. They poured our garage slab out of square, used short screws in all interior doors and some sloppy trim work. They are going to adjust the garage door to try to make it line up better with the slab. Warranty requests are easy to submit but require A LOT of harassing and follow up to be completed. Don’t give up until everything is fixed.

First looked at the home we were satisfied but after we signed the paper and handed over the earnest money things went to crap. They don’t communicate very well and our closing date changed five times, all they wanted to do was blame the city for not having enough inspectors but after doing research they did have the inspectors but LGI was failing 55% of their inspections and to top it all off the reason they didn’t start building the home they promised us right away was because they never paid the city the cost for the permit. Don’t buy here they don’t give a crap about you or anything else but selling a home! Me and my family were almost on the street because of them and they did not care one bit. Horrible horrible horrible ... More

Stay away from LGI homes. the whole purchasing/loan process is very stressful and I feel I was in a very vulnerable position due to their recommendation of lenders. I will avoid doing business with them from now on.

Take advantage of the customer service and use their financing options first before any other company.

I do not recommend LGI. Poor quality work, rushed construction and poor communication through the entire process. I do not recommend LGI!

The detailing and the craftsmanship delivered are outstanding. Would highly recommend LGI to first time buyers.

There’s still paint areas that are messed up and the whole process seemed a bit rushed