Del Webb Reviews in Indianapolis, IN
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What Indianapolis Homeowners Have to Say About Del Webb.
Read all 260 verified reviews from homeowners that built a new home with Del Webb in the Indianapolis area. Indianapolis homeowners have rated Del Webb an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 3.4 out of 5 stars in Indianapolis Area
260 Reviews in Indianapolis Area
Del Webb in Indianapolis Area
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Customer Reviews
It has been a nightmare. I have never had such a bad experience.
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Westfield, IN
I was told that Pulte was a quality home builder, but our experience (and that of our neighbors) has been far from positive. Pulte has cut corners, downgraded its materials, and provided poor workmanship. We have had problem after problem, and I would not have bought into Del Webb had I known what I know now.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I could not be more disappointed
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Westfield, IN
I would not advise anyone to buy in this neighborhood or use this builder. I can only hope things will improve. I can see court action in the future. I was constantly fed misinformation. Their main excuse was supply chain difficulties, but it is obvious it is mismanagement and lack of communication. Their contract was great for them and covered everything that went wrong in their favor, I have met 20+ homeowners and I am yet to meet a happy or satisfied one.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - I have always lived by the quote, "If you don't have time to
- Stepheny T.
- Verified HomeBuyer
- June 02, 2022
- Westfield, IN
I have always lived by the quote, "If you don't have time to do it right the first time, when will you find the time to do it over?" I believe Pulte should take ownership in their shoddy construction ethic and correct the construction issues for those of us who have closed and trusted Pulte on correcting unresolved construction issues rather than be extra greedy and do the soon to be closed homes first due to the new City of Westfield ordinance. I would like to say that I am very disappointed in the quality of work in my home and Pulte's lackadaisical attitude on resolving incomplete ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Nightmare
- Paul J.
- Verified HomeBuyer
- April 13, 2022
- Westfield, IN
Still trying to get major issues resolved 2 months after closing which was our 4th closing date set. No yard, grading , landscaping No cook too and oven . Loaner refrigerator with no ice. Crooked walls and tiles in shower. Just getting paint today. No gutters. Need I say more
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor workmanship and follow up.
- Linda R.
- Verified HomeBuyer
- April 06, 2022
- Westfield, IN
There has been absolutely nothing good about this experience, besides being really poor craftsman ship, it took 5 months longer to close and that was without most of the outside unfinished and the inside with so many issues it is costing us a lot to fix. If you can buy somewhere else DO!!!
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - This has been a very frustrating experience for me.
- Andrea C.
- Verified HomeBuyer
- March 22, 2022
- Fishers, IN
This has been a very frustrating experience for me. I am disappointed with what I have been through and continue to go through with this house.
Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
It's a Royal Pain
- Alane M.
- Verified HomeBuyer
- February 01, 2022
- Westfield, IN
Poor quality workmanship. Getting the house finished hasn't happened and we are over a month after closing. Communications have been extremely challenging.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - One of the worse experiences we have ever encountered
- Sean W.
- Verified HomeBuyer
- February 11, 2020
- Fishers, IN
We have had too many things go wrong to list in this review. Del Webb has wasted enough of my time for me to take the time to put anything down in writing here. If you’re serious about customer service and wanting to learn more, you’re welcome to give me a call.
Del Webb responded:
We are disappointed to hear that you haven't had an excellent experience working with our team and are left disappointed. We would like to learn more and work with you to come to a resolution. To do so, please email socialcare@pultegroup.com with some additional information so our team can be in touch. Thank you for taking the time to leave a review. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Great until you close
- Scott W.
- Verified HomeBuyer
- January 28, 2020
- Plainfield, IN
Been in 8 weeks. Can’t get anyone out to finish what they were suppose to finish when we were at closing. Several emails and promises but still have things that need done
Del Webb responded:
We are disappointed to hear that you are having trouble getting your issues resolved, but we can help with that! Please email some additional information to socialcare@pultegroup.com and our team would be happy to assist. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unsatisfied
- Kristine G.
- Verified HomeBuyer
- January 16, 2020
- Plainfield, IN
After a nightmare with closing we still have paint on the carpet. Holes in kitchen cabinets. Paint coming off outside trim. Loose window screams. Stain on walls. Very disappointed and feel as if I wasted my money. Would never buy from Pulte or in a community with them as a builder.
Del Webb responded:
We are disheartened to hear that you have so many unresolved concerns with your new home but we would like to help. If you could email socialcare@pultegroup.com so our team can be in touch we would greatly appreciate it. Thank you for taking the time to leave a review. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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