Lennar Reviews in Chicago, IL
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What Chicago Homeowners Have to Say About Lennar.
Read all 407 verified reviews from homeowners that built a new home with Lennar in the Chicago area. Chicago homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Chicago Area
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Customer Reviews
The things that came standard with the house. So far, it seems to be a well built house.
- Laura S.
- Verified HomeBuyer
- March 31, 2021
- Volo, IL
Our salesperson was helpful and great to deal with. The house is well built. The high ceilings really make it work. These empty nesters are so happy with our choice.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Lennar made the whole buying process wonderful and stress free
- Patricia L.
- Verified HomeBuyer
- March 31, 2021
- Manhattan, IL
Lennar made the whole buying process wonderful and stress free
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar built its homes sloppily.
- JoAnn O.
- Verified HomeBuyer
- November 20, 2020
- Manhattan, IL
Lennar built its homes sloppily. Poor appliances. Cheap carpet padding. Cheap bath fixtures. The woman who walked us through houses (Priscilla) wanted absolutely nothing to do with me after the sale. No guidance. Nothing. I ended up getting new appliances after 3 months and the company who installed my new ones said they’d never seen such sloppy work with the garbage and cans and nails left behind the old appliances. Dishwasher installed crookedly. Patio door lock broken. I got push back on some of my complaints which I don’t expect when I buy a house Smoke alarm so close to kitchen I had ...
Lennar responded:
Hi JoAnn, thank you for sharing your experience with us. We are sorry to hear about the disappointment you outlined with the finishes in your new home. Please send us a note at corporatecustomercare@lennar.com with any additional detail you can provide, so we can follow up with the local team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Lennar - Reputable builder with reasonable price.
- Venkaiah Y.
- Verified HomeBuyer
- September 30, 2020
- Joliet, IL
Reputable builder with reasonable price.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
North Point at Springbank
- Vincent R.
- Verified HomeBuyer
- May 05, 2020
- Plainfield, IL
Wonderful house and great community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Staff does a nice job explaining your options
- Mark M.
- Verified HomeBuyer
- April 23, 2020
- Hoffman Estates, IL
Staff does a nice job explaining your options
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Average support
- Adrian R.
- Verified HomeBuyer
- April 21, 2020
- South Elgin, IL
Average experience, multiple issues still open. We in the home so bottom of the priority list
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Very bad experience
- Anonymous
- Verified HomeBuyer
- April 13, 2020
- Huntley, IL
We got upgraded package and we were told something different than what we got ... material used very cheap...they just want to finish there work and close our house so they get money...after we did our closing we asked few things to get it fixed and they said ohhh we can't fix it now because in order to fix this issues we have to take entire stuff out and go it which is not possible...
Lennar responded:
Thank you for your feedback. Please email us at corporatecustomercare@lennar.com with any outstanding items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - Good job
- Dennis M.
- Verified HomeBuyer
- April 07, 2020
- Manhattan, IL
Good job
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Just OK
- Deborah B.
- Verified HomeBuyer
- April 02, 2020
- Joliet, IL
When things needed fixing, it took a long time to do it correctly
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
New Homeowner
- Jennifer E.
- Verified HomeBuyer
- April 02, 2020
- Joliet, IL
Workmanship is lacking and also is the response to issues
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 3
Quick and efficient
- Paul P.
- Verified HomeBuyer
- April 02, 2020
- Algonquin, IL
Quality workmanship
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience all together
- Kathleen F.
- Verified HomeBuyer
- April 02, 2020
- Manhattan, IL
Great experience, couldn't have asked for better.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not satisfied
- Richard M.
- Verified HomeBuyer
- March 31, 2020
- Montgomery, IL
Let me start by saying Rich and Aaron are very great and helpful with issues. I appreciate all their help. They are the only good experience I have had with lennar. I am not to happy at this point with everything else. There is a lot of sloppy work done. Carpet and drywall feels very cheap. Floor boards are creeping everywhere. I feel this house was rushed being built. I was rushed to pick my colors and was refused a small changes. When my brick went up I informed salesman I felt that wasn’t the right brick color I choose before moving in. I was told it still needed to be washed and would ...
Lennar responded:
Hi Richard, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar Review
- Anonymous
- Verified HomeBuyer
- March 31, 2020
- Volo, IL
Very happy with the home; only thing I don't understand is why there is a children's park right in the middle of the over 55 community. We were told it was because over 55 people want a park to go to with the grandchildren but I'm not buying that. The park could have been over where the family homes are where people have children all the time.. active over 55 grandparents could walk over to the the family home area if they were occasionally watching grandchildren. We were told about the park wh n buying but it was not there when we bought. Now that it's there, you have a whole street of ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very happy in our new Lennar home
- Anna A.
- Verified HomeBuyer
- March 30, 2020
- Batavia, IL
We love our new home, and all the technology was an unexpected bonus. Everyone at Lennar made our purchase so easy, and was a pleasure to work with!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Not impressed
- Kevin R.
- Verified HomeBuyer
- March 28, 2020
- Hoffman Estates, IL
From what I was told they higher production workers. Thus meaning quality is not the product they deliver. I’ve had other contractors come in and laugh at the final product. I had plumbing not completed. Which resulted in water all in my basement when running my washer for the first time. A lot of small things they chose to walk away from that should have been fixed. I do not understand why Lennar wouldn’t do a walk through of the house, prior to our personal walk through. Every issue I pointed out I received an excuse for the issue. I don’t bother contacting Lennar out of complete ...
Lennar responded:
Hi Kevin, thank you for your feedback about the condition of your home. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Could be better
- Anonymous
- Verified HomeBuyer
- March 27, 2020
- Plainfield, IL
The style of house , space, and design are great. Workmanship should be better
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Good experience with Lennar
- Anonymous
- Verified HomeBuyer
- March 26, 2020
- Crystal Lake, IL
First time we bought a new house. Lennar builds a quality product and makes the buying experience easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Satisfactory
- Corrin S.
- Verified HomeBuyer
- March 25, 2020
- Joliet, IL
There was a lot of issues the day we signed. It’s been five months and we’re still getting work done.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Customer Satisfaction is a Priority
- Frank K.
- Verified HomeBuyer
- March 25, 2020
- Manhattan, IL
Construction proceeded in a timely manner. The meeting prior to drywall installation was helpful in explaining what would happen next. the walk-through prior to closing assured us all work was done well. The few minor issues we had after moving in were handled quickly, usually immediately. Other issues were handled within 1 or 2 days by the contractor involved. Happy with the results and the home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
My home
- Konstantinos M.
- Verified HomeBuyer
- March 25, 2020
- Volo, IL
I love my new house! It’s beautiful and well built!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Review on Lennar
- Habib M.
- Verified HomeBuyer
- March 24, 2020
- Batavia, IL
I was looking for a new construction. Lennar was the first place I looked at and I purchased the very first townhouse they showed me. I worked with Todd to purchase, and with Angelica to qualify for the mortgage. Ken helped me a lot with touring the house, small repairs and other details. The warranty office of the Lennar is always there if I need any repairs or modifications. This has been a nice experience for me.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome Experience
- Joseph B.
- Verified HomeBuyer
- March 24, 2020
- Joliet, IL
From the moment our realtor and I met the sales staff we were impressed. No high pressure sales. After signing the contract, we were kept in constant contact by the foreman as to the stages of construction. Townhome was delivered as promised and couldn't be happier.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Fantastic experience!
- Kevin C.
- Verified HomeBuyer
- March 24, 2020
- Volo, IL
The whole process was made to be as simple as possible. Everyone took their time with us and helped to explain exactly what was happening and why. This was our first time buying a new construction and the experience did not disappoint!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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